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Project Manager, Project Coordinator, IT Industry

Frederick, Colorado, United States
August 28, 2017

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303-***-**** Greater Denver, Boulder


Resourceful and respected professional who is highly skilled in defining projects, maintaining communication with customers, driving and delivering project completions on schedule and budget. Effectively employs technical background to interface successfully with technical and non-technical teams. Disciplined problem solver with excellent analytical and negotiation skills and the ability to be sensitive to people and situations. Proven ability to quickly assess business needs, defuse difficult situations and relay clear communications.


Team Leadership

Strong Communicator

Technical Background

Negotiation Skills

Project Coordination

IP / Technical Networking Skills

Project Management

MS Word, Excel and Project Proficient

Effective Training/Documentation


Disaster Recovery



Artech Information Systems LLC 2013 – 2017

IBM Disaster Recovery Network Administrator (2013 – 2017)

Provided network administrative support for IBM’s Resiliency Services Disaster Recovery Center for internal and external customers located in Boulder, Colorado. Required quick critical thinking, excellent time management, organization and multi-tasking.

Configured customer recovery environments and network devices on a daily basis.

Maintained IBM Resiliency Services internal network infrastructure.

Provided customer support, both remote and face-to-face during testing/outage periods.

Created, maintained and updated training documentation as needed.

IBM, Boulder, CO 1998-2013

IBM Global Project Manager (2011 – 2013)

Provided and Managed multiple global teams on boarding into ISM-Dispatch, a user based ticketing application servicing over 26,000 users worldwide. Extremely adept at dealing with cultural, time zone and language barriers.

Facilitated processes and eliminated redundancies in order to increase efficiencies by 30% of global teams boarding specific ticketing application.

Negotiated and collaborated with the regional owner/developers leading the design and development. Worked with the stakeholders and infrastructure architects to deploy ISM-Dispatch.

Identified training needs, prepared associated documentation and set up training sessions to ensure all global application users had a consistent boarding plan from start to finish.

Resource Coordinator (2006 – 2011)

Project Manager / Resource Coordinator for 250+ automated transition projects. Responsible for assigning adequate resources from 7 global technical teams consisting of 120+ people based on complexity in order to meet specific target dates.

Managed projects based on a prioritization between Project Management and Technical Teams globally.

Tracked, analyzed and reported attrition for 120+ global technical resources to ensure accuracy and reported metrics to executive management teams on a bi-weekly basis.

ALI M. COLUMBIA 303-***-**** 2 Page

Staffing Focal (2005 – 2006)

Prepared and presented weekly staffing approval requests, reports and tracking for 3rd line manager’s global organization executive team review. Compiled, tracked and presented time reporting, cost take out and attrition for 12 separate departments approximately 260 global employees on a bi-weekly basis.

Updated staffing databases senior management on a weekly basis.

Reduced training time for new employees from 60 days to 45 days by streamlining process and communication.

Tracked new hire progress of employees globally and presented changes and updates to management team.

Technical Department Lead (2003 – 2005)

Full accountability for analyzing the needs of 60+ employees under 3 separate departments and acting as the interface to the management teams. Acted as Focal point for conflict management and all other personnel issues within 3 departments.

Scheduled, set agenda for quarterly planning sessions to drive competitive customer growth.

Focal for interviewing, communicating and negotiating rates with staffing vendors for potential new hire employees.

Reconciliation of contract employee timesheets on a weekly basis.

e-Config Application Technical Team Lead Level 2 Support (2000 – 2003)

Responsible for scheduling and organizing daily tasks to ensure all projects and daily work functions completed including out of office times. Interacted with cross-functional teams on a daily basis, which included the customer, Level 1, Level 3, development groups, and management.

Provided training and mentoring to new team members and continued ongoing training to existing team members.

Created and incorporated new process and procedures for customer documentation improving customer issue resolution by 20%.

Saved $240k annually by collaborating with multiple teams and transitioning Level 1 team from Boulder to Canada.


IBM Leadership Course 2/2003 – 7/2003 Completion Certificate Boulder, CO

Aims Community College 1992 – 1994 Associate of Arts Greeley, CO


References are Available upon Request

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