Administrative Assistant Customer Service
Resume:
Nicole A. Brokaw
Williamsburg, VA 23188
******.*.******@*****.***
Objective
Seeking a position as an administrative assistant.
Education
Austin Peay State University Jan 2010-Dec 2011
Masters in Teaching: 4.0 GPA
University of Hawaii Manoa Aug 2008-Jan 2009
Masters: Chemistry 3.5 GPA
University of Colorado Boulder 2003-2007
Bachelor of Arts: Major Chemistry, Minor Biochemistry 3.76 GPA
Work Experience
LeapForce: Social Media Evaluator January 2016-Present
● Rate Facebook ads for relevance and usefulness to my demographic on my Facebook newsfeed.
Tripbound: Customer Service/Administrative Assistant March 2017-August 2017
● Handled customer service for a travel company sending final confirmations, making special requests, and calling guests with various issues and information.
LeapForce: Mapping Data Evaluator April 2016-February 2017
● Drew polygons around desired businesses on a mapping program in various countries. During the process, I noted the number of sides on the building facing out and what was on top or below the business for a leading social media company.
Lionbridge: Crowdsourcer September 2013-December 2013
● Rated websites based on content and design
● Compared websites in terms of layout, content, design, and images
Fort Campbell High School: Substitute Teacher August 2010-April 2012
● Long-term substitute for Chemistry-Fall 2011
● General substitute teacher for high school in all subjects
Student Teaching: Fort Campbell High School, The Department of Defense Education Activity Fall 2011
●Cooperating Teacher: Mrs. Molly Hulien, Chemistry and Chemical Applications, 10th-12th grade
Student Teaching: Northeast Middle School, Clarksville-Montgomery County School System Fall 2011
●Cooperating Teacher: Mrs. Sharon Fletcher, Science, 6th grade.
Curves: Manager/Workout Technician June 2009-Aug 2011
● Responsible for all managerial duties including signing up new members, advertising, billing, etc.
● Helped members with the work out circuit-instructing proper of machine and muscle groups worked
● General office work-copies, filing, phones, data entry
University of Hawaii: Teaching Assistant- General Chemistry 1 Lab Aug 2008-Jan 2009
● Responsible for pre-lab lecture and information presented to students
● Provided instruction for chemistry labs and chemical techniques for students
● Graded quizzes, technique, and labs for students
● Tutored for all levels of entry-level chemistry for the department
Essential Control Systems: Customer Service Rep/ Office Manager/Administrative Assistant Aug 2007-May 2008
● Provided administrative support for a business specializing in pelvic floor complications for women after childbirth, surgery, etc. Completed billing, faxing, filling new orders, shipping, and organization of patient files.
Accent Electrical Services: Administrative Assistant May 2005-May 2007
● Provided administrative support for a small company providing commercial electrical services
Array Biopharma: Summer Intern May 2006-Aug 2006
Biopharmaceutical research firm specializing in cancer and inflammatory disease.
● Optimized base, solvent, and reagents for indazole alkylations
Pearson Knowledge Technologies: Administrative Assistant May 2004-Aug 2004
● Provided administrative support for a small educational software firm
Honors and Awards
Awarded Volunteer award from the 160th unit FRG-2012
Graduated with honors from APSU: Dec 2011
ETS Excellence Score Award for PLT: 2011
Phi Beta Kappa: Dec 2007
Distinguished Student Award for GPA-College of Arts and Science: Dec 2007
Analytical Chemistry Award-Chemistry Department: May 2007
Distinguished student award for GPA-Chemistry Department: May 2007
Dean’s List University of Colorado Boulder: 2003-2007
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