Sales Customer Service, Replenishment Analyst, Supply Chain
Resume:
Judy A. Helms
Rogers, AR *2758
***************@*****.***
OBJECTIVE Seeking to align my skill sets with an established and stable organization that will afford me the opportunity to become a contributing team member, and that will also provide growth avenues as my career progresses.
EMPLOYMENT
READY PAC FOODS INC. - Bentonville, AR Feb 2011 – May 2017
Replenishment Analyst
Manage the replenishment of produce items utilizing Walmart’s replenishment system within RetailLink.
Identify trends and suggest strategies to ensure the customer’s system has an accurate forecast to generate accurate orders.
Drive Forecast accuracy between Walmart’s GRS ordering system and internal forecasting tool.
Run weekly sales and inventory position reports.
Ad hoc reporting to drive suggestions to Walmart for forecast changes week to week.
Actively participate in the training process for fellow associates as needed.
Maintain a consistent flow of information regarding customer strategies.
Responsible for effectively communicating all information pertaining to category and customer DC’s managed to all parties involved: team members, transportation, sales, operations, demand planning, etc.
Accountable for managing customer related information needed to perform job functions effectively by utilizing tools provided (JDE, Customer Logistics Workbook, RPPI Forecasting, Walmart RetailLink, Inforem, etc.
Maintain an awareness of customer’s current activities such as: promotions, new item launches, discontinued products, new product development, price changes, etc. and take necessary actions to execute the plans.
Directly accountable for special projects assigned by manager as they correlate to career development.
AT&T - Rogers, AR and McAlester, OK Dec 2007 – Feb 2011
Retail Sales Consultant
Sells all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assistance in all aspects of product offerings and services.
TBG, LLC – Fayetteville, AR Sep 2000 – Oct 2007
Co-Manage/Retail Link Analyst
Work with Wal-Mart and Sam’s Retail Link to develop sales and forecasting reports for multiple vendors represented by Brokerage Company.
Forecast anticipated sales for corporate buyers and vendors.
Schedule and track demos for sales enhancement purposes.
Analyze reports to identify inventory issues before they become problems.
Completed Sam’s Club Co-Manage training.
Maintain budgeted instock % in the co-manage program.
Prepare reports for company and Wal-Mart / Sam’s Club buyers’ use.
Prepare custom reports for ever-changing merchandising situations.
EDUCATION Jul 92 – Apr 93 Northwest Technical Institute – Springdale, AR Air Conditioning and Refrigeration
Apr 88 – Apr 90 Community College of the Air Force Construction Technology
Graduated May 87 Rogers High School – Rogers, AR
COMPUTER SKILLS
RETAIL LINK: GRS CO-MANAGED DSS CPFR HOST INFOREM
MICROSOFT OFFICE SUITES JDE TABLEAU FORECAST & DEMAND PLANNING
REFERENCES Available upon request.
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