Manager High School

**/**** ** **/****

Fort Washington, PA

Upper Darby, PA

Media, PA

JUDITH CONNOLLY-WELLS

Summary

Administrative manager with 25+ years of experience ensuring well-functioning business operations. Train and develop high-performing teams. Review and improve upon administrative systems. Lead and motivate staff to excel, providing feedback on performance. Attention to detail and critical thinker, identifying and resolving problems.

Skills

Motivational Team Leadership

Standard Operating Procedures

Operations Management

Training & Development

Work Scheduling

Collections

Loan Servicing / Account Management

Report Writing

Skiptracing Techniques

Supervision

Staff Scheduling

Employee Performance Evaluation

Human Resources

Payroll / Time & Attendance

Regulatory Compliance

Quality Assurance & Quality Review

Consumer Counseling

MS Office: Word, Excel, PowerPoint

Experience

Transworld Systems, Inc.

Administration Division Manager

Oversight of the U.S. Department of Education (DOE) contract managing delinquent accounts. Directed activities in support of 130 collectors.

Establish organization in the department by assigning responsibilities, delegating work, scheduling, and training employees.

Provided feedback to management for possible problems and to make recommendations for improvement. Contributed to top performance resulting in six first-place finishing teams for meritorious service. Administered and managed client invoices, liaison between the company and DOE, and an escalation point for problem resolution.

Coached collectors in call techniques, quality, and program information to improve productivity and results. Ensured accurate update of computer files for each call made. Collections

Communicated with debtors by telephone and written correspondence in an attempt to resolve unpaid accounts.

Updated accounts accurately on computer files for each call made. Implemented effective skiptracing techniques to locate consumer contact information. Counseled delinquent consumers to assist them in finding funds to meet payment obligations. Education and Training

High School Diploma

Upper Darby High School

Liberal Arts

Delaware County Community College

147 Barren Hill Road, Conshohocken, PA 19428 H: 610-***-**** ***********@*****.***

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