Customer Service Supply Chain

Rene Box Supply Chain Professional

Spring Hill, KS 66083 linkedin.com/in/reneboxvs 913-***-**** ************@*****.***

Strong-performing, detail-oriented and goal-focused supply chain professional with extensive cross-sector expertise serving customers in government, communications, hospitality, newspaper, and copier industries. Strong experience in customer service with outstanding problem and conflict resolution skills. Passionate about working with people and promoting a positive environment. Extensive home office experience with a proven record of responding to and mitigating emergency situations. Exceptional communication skills, capable of cultivating strong relationships with clients and external business partners, and collaborating effectively across all organizational levels. Areas of Expertise include:

Strategic Planning

Multitasking & Time Management

Revenue & Profit Growth

Tactful Negotiations

Relationship Building

Project Management

Problem & Conflict Resolution

Staff Training & Leadership

Call Center Experience

Technical Skills: PeopleSoft, SAP GUI & Portal, LCAM, NIBS, Avaya One-X, Genesys Solutions, Cisco AnyConnect, Microsoft Office Suite, I-Suite, Siebel, AS400

Professional Experience

CenturyLink, Inc. New Century, KS 2002 – 2015

A worldwide communications & data service company

Coordinator II, Supply Chain Operations 2014 – 2015

Successfully performed supply chain operations tasks and drafted digital correspondence to ensure the highest level of customer service and operational efficiency. Addressed numerous inquiries to assist in system usage, and regularly resolved a wide range of problems and issues regarding invoices, back orders, shortages, returns, wrong materials or addresses, damages, availability, processes, and training.

Key Accomplishments:

Created and implemented new process improvement forms to assist in the development of a database that significantly enhanced metrics measurement capabilities.

Utilized extensive problem-solving skills to deliver critical field support during major outages and emergencies, including after hours, on-call assistance.

Collaborated effectively with vendors and carriers regarding ordering, expediting follow-ups and delivery assurance.

Coordinator II, Returns, Supply Chain Operations 2009 – 2013

Consistently ensured efficiency of returns within the returns department and provision of key field support for material returns replacements, including administration of urgent and expedited purchase orders for returned materials. Thoroughly and accurately monitored company and vendor processes and timelines to ensure proper authorization.

Key Accomplishments:

Successfully trained and mentored new Returns Department Supervisor on returns process and procedures.

Identified and recognized as Subject Matter Expert (SME) regarding returns.

Recognized for accurate identification and escalation of continual distinct material returns for review and resolution, successfully averting major supply issues.

Coordinator II, Expeditor, Supply Chain Operations 2002 – 2009

Collaborated effectively with buyers, vendors, and customers to ensure speedy resolution of all back order issues, utilizing spreadsheets to identify back order cause and solution. Played a key role in numerous conference calls, approval of expedited deliveries, material reorders, and resolving issues with customers when replacements were not available. Resolved minimum and maximum quantity issues, customer deadlines, and urgent issues.

Key Accomplishment:

Slashed back orders to 2% while consistently achieving 98% on-time delivery.

Applebee’s International Overland Park, KS 1998 – 2002

Chain restaurant developer franchiser and operator

MRO/Services Buyer 2001 – 2002

Successfully managed and directed 14 categories, including phones, linen and floor matting, pest elimination, uniforms, UPS/Fed-Ex, Co2, trash services, POS supplies, office supplies, fulfillment services, printing services, security, music, and cable/satellite. Processed purchase orders, ensured accuracy based on construction drawings, and on-time delivery of equipment for all corporate remodel and new construction locations. Consistently utilized extensive knowledge of proposals, quotations, cost savings reports, and product bulletins.

Key Accomplishments:

Ensured efficient communication of critical information, including price and service changes, to office and field staff.

Strategically negotiated with suppliers to ensure favorable terms and significantly reduce company costs.

Resolved numerous problems and customer service issues between suppliers and General Managers.

Successfully sourced equipment for the new go-to project with duties including negotiations and rollout entry.

Equipment Buyer 1999 – 2001

Purchased all equipment for new, regionally assigned construction projects, with key responsibilities including accuracy of orders in compliance with drawings, assurance of on-time delivery, and specification of equipment installers. Ensured accuracy of all purchase orders and adherence to budgetary restrictions.

Key Accomplishment:

Successfully resolved numerous issues and conflicts between installers, contractors, General Managers, Area Directors and Construction Managers.

Purchasing Assistant, Non-Food Department 1998 – 1999

Played a key role in equipment ordering and purchasing, ensuring on-time delivery. Coordinated FF&E purchases, including cable, security, phones, and music systems.

Key Accomplishments:

Obtained necessary service information for field and corporate office use.

Additional Experience: Administrative Assistant to the Director of Purchasing and Property Manager at Clubhouse Inns of America (Overland Park, KS), and Contract Administrator for Danka Business Systems (Lenexa, KS)

Education & Training

Medical Terminology

METRO BUSINESS COLLEGE Jefferson City, MO

Secretarial Science Certification

ROLLA AREA VOCATIONAL-TECHNICAL SCHOOL Rolla, MO

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