**** ***** ******

West Sacramento, CA *****

707-***-****

ac1vni@r.postjobfree.com

DeEtte Labbe

SUMMARY

Dedicated and outgoing Customer Service Specialist with over 20 years experience. Excellent communication skills with a solid focus on customer satisfaction. Expertise in group event planning.

EXPERIENCE

County of Del Norte, Dept of Ag & Animal Cntrl, Crescent City, CA Office Assistant III

December 2007 - June 2017

● Responsible for overseeing county’s annual dog licensing period.

● Priority to assist Animal Control Officers with shelter animals (canines

& livestock only), as needed.

● Use computer for various applications, such as dog licensing program, pesticide use reports, and word processing.

● Manage filing systems, record information, maintain documents, and process weekly deposits for county auditor.

● Greet visitors at counter and assist with their needs. Answer telephones and assist callers accordingly.

Adriatic Pilgrimages, San Pedro, CA Group Travel Specialist November 1999 - June 2008

● Research, consult, plan and reserve for clients all arrangement for group travel to sacred sites of Europe and group cruise vacations.

● Responsible for collecting all monies due from clients and disbursing to suppliers accordingly.

● Coordinate and conduct informational meetings for clients on destinations and planned events.

● Tour leader for groups of 40 or more passengers. Travel Concepts, Fair Oaks, CA Travel Agent/Consultant June 2003 - October 2006

● Advise, arrange, plan and reserve all avenues of travel for clients on both business and personal levels.

● Operate Airlines Reservation System for obtaining airline flights, lodging, rental cars, tours and activities for clients.

● Process clients deposits and final payments with suppliers. EDUCATION

Travel & Tourism Institute, Fair Oaks, CA Travel Agent August 1994 - February 1995

Graduated top of class

Awards in Geography and CRS Certified Training

Certificates in Expert Cruise Consultant Group Travel Planner

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