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ROSANNA PITTELLA PhD

ac1vls@r.postjobfree.com Cell 732-***-****

Visionary Executive Business Leader of Innovation in Financial Technology Organizational Effectiveness Leader

Global Enterprise Portfolio Manager

Business Process Optimization Specialist

Master Data Conversion Leader

Executive Focus Group Designer/Implementer/Leader Global Change Manager

Recognized for

• Keen leadership of extraordinary technology teams

• Uniquely successful partnerships at C-level

• Consistent achievement of corporate objectives on aggressive schedules delivered with grace and excellence

• Identification of corporate strategies that optimize productivity and result in significant budget savings

• Expert implementation of business process improvement and successful change management in challenging industries: money transfer, health/medical, retail, finance, investment banking, insurance.

• Development of extensive on-shore, off-shore and hybrid technical, underwriting, actuarial, support teams

• Producing and presenting captivating ROI reports fueling critical briefings that trigger positive change

• Extensive experience in traditional software development and implementation, in parallel with same in agile methodology and numerous hybrid development strategies

• Optimization of merger and acquisition programs, and conversion, integration of new and legacy technology and business practices

• Dedication as a lifelong learner and mentor, PMP and PGM certified, two graduate degrees including PhD in leadership and education

• Success as professional researcher and published author

• Highly attended public speaking international technology executive roundtables for the banking industry, most recently, FST Summit November 16-18, Austin, TX, presented Effective Innovation in the Digital Age. Adventures to Date

NRI Companies of Japan Present

Senior Global Consultant – Strategy and Budget

Providing strategic guidance and leadership in agile/devops conversion for global expansion including associated budget development, planning, and oversight, definition, education of executives and decision makers, execution of change management and culture evolution to support new position in competitive world software development market. MoneyGram International. MGI Innovation Center (MGI IC) 2014- 3/2016 Vice President, Transformed acquired startup (NEXXO FINANCIAL) resources products, and location into MGI’s first high performing, fully agile Global Innovation Center, including an international SAAS team. In first year

• Focused organization on value and ROI of POC/prototype strategies (fail often, cheaply) and produced numerous state of the art technical solutions in record breaking timeframes, resetting standards at the MGI Enterprise

• Defined and lead program achieving PCI 3.0 and SSAE16 compliance in advance of MGI Enterprise.

• Attracted, hired and retained several of the most sought after tech practice managers in Silicon Valley

• Defined and executed MGI’s first fully agile/LEAN SDLC including end to end automated testing and weekly release process to support critical projects including primary core APIs

• Identified and executed on more than $5 million of savings opportunities for MGI

• Lead teams focused on new customer-centric products and solutions that will net over MGI $30 million in two years, and result in 2 patent opportunities (Messaging, Data Security, Kiosk, Mobile Applications, APIs)

• Perfected on/offshore model for maximum follow the sun development, DevOps, and testing productivity

• Designed and built team specific to SAAS shop focused on high. steady productivity, bench strength and continuous process improvement and knowledge transfer

• Partnered with fellow Vice Presidents and PMO leadership to modify practices to fit and support the agile/LEAN dev SDLC process, minimize overhead, yet fully audit requirements

• SalesForce/Visual Force/Apex implementation: Lead design or automation of kiosk process from start to end saving MGI $3 million spent on outdated manual and poorly automated processes. 2

• Kiosk (all service) customization tracking/ installation/ productivity/ maintenance, PCI, and uptime reporting: Lead team to complete and deliver critical kiosk tracking and data reporting initiative powered by globally available web pages powered by Sales Force/Visualforce. Lead Program and Engineering teams on and offshore lead utilizing component-based user interface framework of Force.com platform using both built-in and customized components. Including AJAX and other controllers, and Apex Code. Integration with JavaScript framework for enhanced user interface and page rendering.

• MoneyGram Sales Global business support- Lead team utilizing SalesForce campaigns to measure sales pipeline generate. and tying the pipeline and revenue back to program investment. Team utilized SalesForce * record types, to create repeatable campaign templates, configured campaign input screens to show only relevant fields for any particular campaign tactic, saving enormous data capture time, utilized record types make data entry faster and improve reporting by enforcing required fields and validations. Reports resulting lauded and utilized by Global Executive Council for 2016-2017 planning

AmeriHealth Global Center of Excellence 2012-2014

Executive Architect, General Manager - Solution Centers of Excellence East/West In partnership and as advisor to Executive leadership (Blue Cross/Blue Shield), planned, established, launched and operationalized COE for leading health care organization as strategy in partnership with global Health Edge and Master Data Conversion, from design through rollout including all aspects of day to day management, defined and executed planning and foundational processes, educated and supported onshore and multiple offshore groups. Established and lead agile team on and offshore to deliver multiple APIs for internal, partners, and key customer utilization. AmeriHealth CRM and Electronic Medical Information Initiative: Lead program and team to improve interfaces, fully automate process, track data, provide countless reports for multiple departments and parent company, Blue Cross/Blue Shield. To meet requirements, Teams worked to implement significant functionality and visual changes. Visualforce pages were configured to override standard buttons, including new features; New button for accounts, Edit button for contacts, override tab, such as enhance and redefine Accounts home page, define custom tabs, embed components in detail page layouts, create executive dashboard components and custom departmental help pages, customize, extend, and integrate the sidebars in the Salesforce console, add menu items, and actions. This initiative comprised a quantum leap in customer/patient/client/and Executive Reporting and laid the ground work for a larger BIG DATA project. Lincoln Financial Retirement Services, Philadelphia PA 2011-2012 Sr. Executive Portfolio Manager /TRAC Technical Program – CONVERSION – Global locations – USA, Asia, Europe Lead programs focused on design and implementation of enterprise critical conversion of five disparate plan management, disclosure, and payout systems to one aggregate with new data, workflow, and outputs. Lead initiatives design of converted inputs, traditional and innovative outputs, in aggressive timeframes and 5 time zones, with myriad resources and vendors around the globe. Managed dozens of senior program managers and teams of 50+ each, vendor relations, and the work of numerous local, national, and off shore resources and departments, to define and execute a plan for successful implementation. Led initiative resulting in development of customer and account rep mobile applications including APis for multiple specific major clients.

Cengage Learning Systems, International – Mason, OH HQ 2010-2011 Executive Program Manager /Sr. Portfolio Manager – Acquisition Specialist – Multiple locations – USA, India, Costa Rica Recruited to takeover failing Dash Board Portfolio acquired from National Geographic, to build and align global teams to support remediation of code, testing, and subsequent rollout. Responsible for program management of numerous work stream teams, multiple development teams both on and off shore, multiple vendors, related legal and compliance issues, financial and executive reporting, team building, and aggressive scheduling and leadership required to meet growing demand by the organization and its customers.

Children’s Hospital of Philadelphia (CHOP), Philadelphia, PA 2008-2010 Executive Portfolio Manager/PMO/Clinical Programs

Execution of critical clinical portfolios including Migration of Next Generation Enterprise Workflow Intranet (launched successfully per schedule and within budget) and Downtime Emergency Pharmacy Label Production System, fulfillment of patient safety and compliance initiatives for CHOP utilizing matrixed team of internal and external resources. Lead best practice development of global collaborative medical research and analytics. Lead enhancement program including successful change management effort for Physician/Nurse/LPN interactive emergency alert mobile application. 3

ACE Insurance, Philadelphia, PA 2006-2008

Executive Program Manager /Global Resourcing – Chennai, Manila, Bangkok, Europe Lead initiative for identification, implementation, recruitment/resourcing, training, and professional development of 4 global teams of international actuaries/analysts required to support core data modeling activities for the global organization, and definition of PMO office for same. Managed program teams in 4 different time zones resulting in excellent productivity and quality ratings by Business Owners. Led extensive global customer JAD sessions and planned strategy for incorporation of mobile application in account managers’ dashboard project. Facilitated successful change management work streams keeping BAU in place when one major actuarial team was hired in total by an ACE competitor, and simultaneously closed former and opened new offshore offices while replaced team, without missing a single relevant deliverable. JMS (Janney Montgomery Scott) Financial - IT Department 2004-2006 Sr. Global Program Manager/Senior Business Technology Leader Responsible for successful execution and acceptance of up to 28 simultaneous, active projects and initiatives for Finance Operations, Legal, Compliance, Marketing, and HR divisions from initial charters and requests, through all SLDC phases: initiation, analysis, planning, build, testing, implementation, and user acceptance. Recognized for standards of excellence in SLDC method, project governance/PMO implementation to ensure process excellence and fully documented audit trail on all projects. For example, was responsible for successful modification, installation, testing and rollout of new financial commissions system supporting over 800 financial consultants nationwide. Recognition for excellence in conversion and transition projects involving complex data and financial systems. Coalition of Cancer Cooperative Groups (CCCG), Philadelphia, PA 2005-2006 Senior Global Program Manager, Senior System Analyst Managed multiple large portfolio projects including design of leading clinical trial search engine and client database (WebMD, American Cancer Society, Leukemia Lymphoma Society, and others), utilizing internal, external, and off-shore teams. Led teams for development, testing and user acceptance of mobile application designed for cancer patients and families. COMCAST, Philadelphia, PA (Simultaneous with Lincoln Financial below) 2004-2005 Senior Global Program Manager Senior Analyst

Senior Project Manager and Business Analyst for multiple large projects including communication devices, software initiatives, e-commerce website responsible for successful delivery against aggressive timelines, issue resolution, matrix resource negotiations, PMO and Audit Compliance. Partnered with Mobile Application team to analyze option for home surveillance application tied to personal devices.

Lincoln Financial, Philadelphia, PA (Simultaneous with COMCAST above) 2004-2005 Senior Global Program Manager, Senior Analyst

Managed all technical aspects of proprietary financial planning tool development project. Manager Integration and Technology project plans, manned by national internal and external resources. Conducted critical change management programs for business analysts, project managers, and team leaders and with permission of management conducted mentoring and training sessions to develop and optimize these key resources. Defined and lead pilot of organization’s first mobile CRM application focused on equipping insurance representatives with current customer data on the fly. Wyndham Worldwide, Parsippany, NJ 2003-2004

Senior International Project Manager, Senior Business Analyst Senior analyst assigned to existing faltering TWI (two-way data interface) e-commerce capital project (Phase 1) including team of 20, initiated and managed all aspects of analysis for Phase 2 of same, managed and simultaneously processed closeout of legacy project, in support of company-wide initiatives of growth and cost containment. Utilized the remaining $1 million of original budget to completely revamp technical strategy and implement tactical steps to complete project that had cost organization more than $14 million in unsuccessful attempts. Prudential Financial Systems, Livingston, NJ 1998-2003 Manager, Senior International Program Manager, recognized for extraordinary delivery of:

• BSD Learning Program 2005/06 - Increased team productivity 200% at No Cost

• Business Data Manager – Exceptions Process/Data Warehouse - Improved source system data by 150% yearly.

• Communications Chair - National Diversity project - Received Block award for project

• Successfully executed numerous global projects under budget and on time, including SPARC. LAUNCHPAD,

• PVCS Tracker, SOX Compliance initiative, CNTC - Critical Non-release Testing Coordination and Participation Project, Technical Resource Skills Optimization Project, CITS Sunset Project, Case Structure Project, CITS 4

Underwriting Data Gap Analysis Project, CITS Auto-Compare Report Project, LINXG Adjustment Project, Data Matching Project, Data Warehouse E-commerce Data Matching Project AOL Partner (1 of first original 100), America-On-Line, Vienna, VA 1998-2001 Web Developer/Content Provider - Designed, developed, populated, tested and launched first health and wellness e- commerce website for AOL

The Catalyst Group. Iselin, NJ 1990-1998

Business Technology Consultant serving the Fortune 500 including Tricon “Yum” International (Parent Company of KFC, Pizza Hut, and Taco Bell), The Copeland Companies, NYC Office Of Contracts, HIP Health Plan of NJ, HIP Health Plan of NY, PepsiCo International, General Foods Company, and America On-Line. Education/Certifications

• B.S. - Interdisciplinary/Triple Degree. Monmouth University – Deans List Triple major: BioSciences/Physics/Mathematics., Graduated: Summa cum laude

• M.A. - Interdisciplinary/Triple Degree Monmouth University – Deans List Triple major: BioSciences/Ethics/Physics, Graduated: Summa cum laude

• Ph.D. (Capella University) – Deans List PhD – Leadership and Education, Graduated: Summa cum laude

• PMP and PGM Certified, Six Sigma Black Belt Certified Awards

• Kiwanis International - March 2011 Diamond Recognition Award – Pennsylvania District

• Prudential Financial - International Block Achievement Program o 2006 Innovation Award -PVCS Tracker (Trouble Ticket System and Methodology)

2006 Leadership Award - Resolved critical gap in change request process for SOX compliance

2006 Teamwork Award - Critical Non-Release Testing Coordination and Participation

2006 Excellence Award - Gap Analysis Color-Coded At-A-Glance Reporting Methodology

2005 Excellence Award - Design and implementation of no cost cross educational program

2005 Quality Award - PVCS Tracker (Trouble Ticket Data Standardization)

2005 Excellence Award - Diversity Program Content and Implementation References are available upon request

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