Active Directory Technical Support

Donte Lee

*** **** ***, **********, **. *****

Phone: 708-***-**** - Email:********@*******.***

Proven Success in Systems Optimization and Strategic IT Solutions

Accomplished systems administrator with experience managing server infrastructures and data-center operations across multiple platforms (UNIX, Mac, and Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments.

EDUCATION

Community College of the Air Force 2006

Bachelors in Information Systems Technology

Joliet College (Current)

Credits towards Computer and Network Security Technologist

CERTIFICATIONS

A+ Certification, USAF (2004)

Net+ Certification (2010)

CCNA (2016)

MCSA (In Process)

TRAINING

ITIL v2

CCNA, CCNP and Windows Server Courses

Microsoft SharePoint 2013 Basic and Advanced Course

Highlights of Information Technology Proficiencies

LAN/WAN/NOC Administration

Systems Installation,

Project Management

Workflow Planning

Security Solutions

Productivity Improvement

Configuration & Upgrading

Personnel Management

Security/Intrusion Detection

Virtualization Technologies

Training & Mentoring

Audio/Visual

Technical Support

NOS Patches & Updates

Nagios and Tripwire Monitoring

PROFESSIONAL EXPERIENCE

United Airlines- Elk Grove Village, IL July- Present

Desktop/Systems Engineer

Managed and monitored all equipment on the network using SCCM 2012

Maintaining software applications, operating systems and regular maintenance.

Managing assigned projects and program components to deliver services in accordance with established objectives.

Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support

Supervising the administration of systems and servers related network to ensure availability of services to authorized users

Advocate Good Samaritan Hospital – Downers Grove, IL Nov 2012 – July 2016

Systems Administrator

Assisted with the setup of virtualizing software and desktop systems using VDI which helped simplify operations and cut costs

Designed, implemented, and administered Windows Server 2012 R2 Active Directory Environment for the Entire Organization from the ground up using old and new hardware.

Installed, configured and administered all: Windows Server 2012 R2: DNS Servers, DFS Servers, FSMO Servers, Domain Controllers, Printer Servers, and Created Virtual DR Servers using Hyper-V

Responsible for managing and planning projects in my area of responsibility

Aided in implementing the use of SharePoint to Migrate a site-wide document repository

Maintain network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to next tier or vendor

Pomeroy IT Solutions – Chicago, IL Dec 2009 – Oct 2011

Network Support Technician

Handled basic networking and connectivity issues

Managed user and computer accounts using Microsoft Active Directory

Responsible for the procurement of technical equipment and supplies

Managed and monitored ticketing system using Astea Alliance

Monitored network and server systems using Nagios and HP Monitoring tool

Handled advanced 2nd and 3rd level support tickets escalated from the Help Desk

Rasmussen College Inc. – Burr Ridge, IL Jun 2008 – Aug 2009

Technical Support Specialist

Provided desktop and server support to over 300 users and 3 different locations

Setup and maintained Cisco IP Phones and voicemail using Cisco Call Manager

Worked with vendors to determine the best products and procedures for the company

Ran compatibility test on software and hardware using QTP (Quick Test Pro)

Served as a point of escalation and managed escalations appropriately

Maintained the Microsoft Exchange server and all related software

Lockheed Martin Corp. (416TH ENG U.S. ARMY) – Darien, IL Aug 2007 – Mar 2008

Help Desk Level 2 / System Administrator

Create and maintain user accounts and organizational groups in Active Directory

Installed and maintained desktops, notebooks, servers, and networking devices

Conducted training, maintain documentation, and provide front line support

Make recommendations to purchase hardware and software, coordinate

Provide support for all LAN-based applications, routers, firewalls, VOIP and Ethernet technology

Setup a network of 3 Cisco Catalysts switches that enabled over 120 users access to the Internet

Insight Enterprises – Chicago, IL Oct 2006 – Jul 2007

Lead IT Specialist

Troubleshot applications and software for end users in the organization

Received and remedied over 2000 tickets using Remedy / Service Center

Migrated 957 desktop/laptops from Windows 2000 to Windows XP

United States Armed Forces Oct 2002 – Oct 2006

Lead System Administrator

Worked as a Lan Admin creating over 600 user accounts in active directory

Installed, updated, and configured applications and user terminals utilizing UNIX, Windows

Performed system upgrades, backups, recoveries, and application installations on a daily basis

Conducted a migration of 300 workstations from Windows 2000 to Windows XP

Set up, secured, analyzed, and repaired networks; including firewalls, routers, switches, modems

Information Systems Security Officer

Provided first level support for security on application servers and computer systems

Implemented DOD policies to ensure a safer network

Used encryption technology to transmit classified material

Monitored and reported computer viruses and intrusion attacks; took measures to defeat attacks and restore systems

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