Project Manager Management

ANITA HAGNER

720-***-**** Broomfield, CO ***** ac1vlb@r.postjobfree.com

Exceptional IT Project Manager; Agile Scrum Master, PMP Certified

PROFESSIONAL SUMMARY

Agile Scrum Master and PMP certified project manager providing proactive issue resolution and a positive attitude in high-pressure, rapidly changing environments. Telecommute/remote/ virtual leader adept in managing projects and contracts with geographically dispersed teams. IT service delivery management expert with a proven track record in achieving customer satisfaction. Collaborative problem solver with in-depth experience in leading IT project teams and implementing complex technical solutions to meet customer’s requirements.

Areas of Expertise

Agile Coaching / Mentoring

Performance Improvement

Project Design & Implementation

Change Management

Effective Communication

Business Relationships

TECHNICAL SKILLS

Atlassian Jira (Agile tools)

Microsoft Project

UNIX, AIX, LINUX

Windows

SAP (HANA)

DB2 UDB (BLU)

MS SQL

ORACLE

SQL

Microsoft Project

Shell scripting

Siebel

Web Sphere

High availability

Disaster Recovery

CERTIFICATIONS

Agile Scrum Master certified

Agile Product Owner training

Project Management Professional PMP®, Project Management Institute

PROFESSIONAL EXPERIENCE

LV1871 Munich, Germany 2013-

Agile Coach/Scrum Master (Scrum, Lean, XP, Kanban)

Scrum Master for Java, IT Architecture/development teams, responsible for coaching fellow Scrum Masters and helping with difficult teams. Creatively conducted scrum meetings, represented Scrum Masters for Monthly Executive Summary meetings with agile artifacts (Team burndown charts, value added epics). My responsibilities also included executive reporting, Scrum training, and organizational communications. I ensured all the Project milestones were completed and managed special projects that were needed to ensure our organization's success. Lastly, I made sure the teams have a lot of fun doing what we love doing.

Established continuous deployment process.

Brought teams to higher level of performance.

Planned releases with the development team and Product owner.

Ensured that the teams are developing to be self-organizing teams

Adept in conflict management and conflict resolution.

Moderated and conducted Agile ceremonies (sprint planning, standups, retrospectives, reviews).

ARS Gmbh IBM Business partner (Munich, Germany)

Product Manager 2011-2013

Acquired business leads and conducted customer site visits for technical sales, generated customer issues and requests for new features on product and support.

Focal IBM point of contact for Software services for premier clients.

Recognized for 2 consecutive years for most services secured in Germany for the year.

IBM 2000-2007

Project Manager, (DOLE EUROPE, Germany), 2005-2007

Managed the design and implementation of Data Warehouse to support the End User Services, Business Decision Services and Customer Relationship Management, Disaster Recovery Plans.

Managed global technical teams of DBAs, Network and System Administrators, and Developers

Managed post-Merger integration of Filenet GmbH, transferring of 4,000 contracts, integrating over 150 Filenet employees and ensured seamless customer relationship management.

Global Deployment Lead, (ISC USA), 2004-2005

Project Manager for Automation and Software Delivery, established and implemented a worldwide cost reduction strategy for software consolidation and distribution strategy.

Managed deployment for high visibility project with 250+ stakeholders, accomplished direct annual savings in excess of $10 million and indirect savings in excess of $40 million.

Compiled production plans to replace non-ITIL compliant processes in 90 different countries into common multi-regional workflows.

Generated comprehensive weekly reports for executive briefings.

Team Lead E-business Database Services, 2003-2004

Developed and led six teams providing level-two server, middleware and monitoring support for e-business clients e.g. (Moodys, Northwestern Mutual, US Navy, Try Science, NFL etc.)

Security lead responsible for audit readiness, tracking CIRATS issues, APARS and Healthchecks.

A key driver in cultural change of employees to utilize new tools to enhance performance.

Managed interlock for multiple database support teams.

Database Administrator, 2000-2003

Led database transitions and steady state activities across multiple customers utilizing various delivery models to facilitate flawless database support.

Contributed to the success of a cross training effort between Level two and Operations to reduce outages exceeding customer expectations and SLAs.

Provided redesign input for the on-demand database cost model and estimates for new projects.

Responsible for transition and steady state support of Northwestern Mutual. Deployed six DB2/Siebel environments on AIX.

Presented, prepared, implemented and executed an extensive DB2 tuning project in order to prepare the customer for their Siebel 10,000 user rollout.

Five month special assignment as Lead DBA to IBM Brazil Service Delivery Center Responsible for Database Services offering, establishment of change management and control tools, and training of Brazilian technical teams.

EDUCATION

University of Illinois at Chicago

Bachelors in Information Decision Sciences

Dean’s list Award for scholastic excellence

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