Customer Service Manager

Margaret Y Cravens

**** ******* *****, ******, ** 36305 334-***-**** ************@***.***

Objective

Call Center Representative versed is customer support in high call volume environments. Customer focused rep with a proven capacity to troubleshoot issues to ensure customer satisfaction, and maintain a high level of professionalism, patience and efficiency. Excellent people skills and dedicated work ethic. Strong attention to detail and extensive knowledge of medical terminology.

Highlights

*High customer service standards *Call center experience

*Dedicated to process improvement *Organizational skills

*Conflict resolution proficiency *Creative problem solving

Experience

April 1985 – June 1999

Phlebotomist/Client Services Rep Smithkline Beecham Clinical Labs

Tallahassee, FL – Atlanta, GA

Worked in a PSC, Nursing Home and ER as a Phlebotomist, which encompassed specimen collection and paperwork for test submission and billing. I then transferred into the Call Center where I provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times and addressed customer service inquiries in a timely and accurate fashion.

June 1999 – May 2005

Assistant Safety Manager Watkins Engineers & Constructors

Albany, GA

Educated general contractors personnel on the quality standards throughout the construction proces. Monitored the safety of all construction activities, making on-site personnel safety the top priority. Coordinated training for the construction teams on site-specific requirements, techniques and procedures. Conducted new hire orientation and lead weekly safety meeting for up to 500 employees.

July 2006 – Oct 2016

Owner/Operator Hughes Oilfield Transportaion

Odessa, TX

Owned and drove tractor trailers, checked all load related documentation to ensure that it was complete and accurate, with a 45,000 lb capacity. Hauled pipe, tubing and tools from shops to drilling locations. Maintained records such as vehicle logs, bill of lading, waybills etc, in accordance with regulations.

Education

•Albany Technical College Albany, GA EMT, Certificate course

•Career Track Seminars Albany, GA Conflict Resolution, Certificate course

References

Heidi Morrow Trimont 770-***-**** Friend of 45 years

Barbara Hughes Hughes Oilfield Trans 432-***-**** Friend/Boss f or over10 years

Toni Bilbry Tuttle & Tuttle Trucking 432-***-**** Friend/coworker for over 10 years

Contact this candidate