Technical Writer Professional Experience

JOHN PRILL

832-***-**** **********@*****.*** https://www.linkedin.com/in/john-prill

Senior Technical Writer

Focused, collaborative, and detail-oriented Technical Writer who creates and delivers effective communications (websites, online FAQs, user instruction, how-to-guides). Ability to develop, implement and maintain mission critical websites for worldwide customers. Delivers high-quality documentation bridging the gap between customer, company and system capabilities.

CORE COMPETENCIES & TECHNICAL SKILLS

Excellent communication and interpersonal skills • Consultative, influencing and delivers results

Ability to interpret and develop software code • Ability to build, implement and maintain websites • Adaptability

Organization and Presentation Skills • Analytical • Innovative • Project Management

HTML

Microsoft SQL Server 2008, 2012

PowerPoint

CSS

Microsoft Visual Studio 2008, 2010, 2012

Quality Center

JavaScript

Microsoft Team Foundation Server 2010, 2012

Application Lifecycle Management

Word

Microsoft SharePoint 2007, 2010

Google Chrome

Excel

SharePoint Designer 2010

Agile, Scrum

PROFESSIONAL EXPERIENCE

Halliburton (Contractor) Houston, TX

Technical Writer 2013 – 2015

Created system documentation and how-to-guide for Common Ground framework group

Co-authored department documentation standards and guidelines; updated documentation in new format

Created and released updated videos that provided users instruction for report documentation software; utilized CamStudio and uPerform screen capture programs.

Documented system release notes and created instruction guides for in-house developed software.

Corresponded with developers to create documentation for 3D rendering application.

Took part in multiple Agile sprints, scrums, and retrospectives related to project.

A.D. SUSMAN (Contract with Halliburton) Houston, TX

Technical Documentation 2013

Developed and enhanced SharePoint user experience; led server transition from Team Foundation Server 2010 to 2012.

Created multiple documents for project administrators, developers, testers, and end users;

Wrote, updated and edited technical documentation identified through business needs such as Procedure manuals, user guides/manuals, technical publications, and operational specifications.

Created reference material detailing steps for others on how to make changes to team SharePoint site.

Simplified complex documentation into a user-friendly one-page set of instructions.

Integrated documentation with text and graphics including online references.

JOHN PRILL – Page 2

832-***-**** **********@*****.*** https://www.linkedin.com/in/john-prill

PROFESSIONAL EXPERIENCE (continued)

Hewlett-Packard (1995-2012) Houston, TX

IT Developer/Engineer II/ Software QA 2011-2012

Developed and maintained 50+ test scripts for various team projects.

Participated and worked through multiple Agile backlog meetings, scrums, sprints, sprint planning, reviews and retrospectives.

Oversaw, scheduled, and documented multiple test planning and result meetings with non-US-based test teams.

Worked with business team members to show detail on how new UI designs and usability would work.

Overhauled, redefined, and restructured dozens of manual test cases for new features and regression testing.

Collected and maintained collection of 700 phrases in 20+ languages for two different projects.

Software Designer I 2007-2011

Developed and managed the Driver Diagnostics website that provided 24/7 troubleshooting and driver support for multiple types of printer configurations in 10 languages.

Compiled and reported results of user visit information as well as survey comments to business members.

Documented multiple manual test plans for non-US based test teams.

Systems/Software Engineer I 2000-2007

Built and implemented the Get Model Number (GMN) website detailing product support options.

Developed and implemented multiple product support pages for individual product pages.

Electronic Services TSE I 1995-1999

Provided high-quality technical support to customers via email and online forum.

Documented solutions for other in-house technicians to assist with customer support.

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