Customer Service Data Entry

Donna Jean Anderson

**** ** **** ******

Ft. Lauderdale, FL 33317

Cell# 754-***-****

********@*****.***

QUALIFICATIONS SUMMARY:

Experienced with over 30 years in purchasing/procurement, general office and branch management as well as data entry and customer service. Have worked in distribution, manufacturing, legal environments and health care. dependable, energetic, team player with excellant abilities in multi-tasking and prioritizing.

SKILLS: Computers, Faxes, Scanners, Microsoft Word, Outlook Email, Knowledge of Office Procedures, Quick Learner, Works well with others

WORK EXPERIENCE:

Novitex Enterprise Solutions

Return Mail Data Entry 5/2/2016- 6/22/2016

Duties include, data entry processing retuned mail from Amex, updating addresses, forwarding, and returning to senders, running reports on each batch, also sometimes doing these procedures manually.

CONVEY HEALTH SOLUTIONS (Temp Position)

Member Advocate 11/10/2014 - 1/7/2016

Duties included Inbound calls, enrolling members, using RX Claim to gather members drug info and costs, receiving pymts by phone, helping members with their accounts, etc. (Sunrise)

Surveys for Hospitals and Health Facilities around the country (Miramar)

Office Depot

Customer Service 6/2014 -12/2014 (Part Time)

Duties included engage customers, check out on registers, sign customers up for the Rewards Card and offer Protection Plan Insurance, working in the CPD department Copies, Print & Documents etc.

Staples Inc.

Purchasing Admin./Promoted to Direct Purchasing Agent 11/2005 - 7/2011

Procurement, duties included entering Stock PO's to Vendors via: Email or Fax through our computer system on a daily basis to replenish warehouse inventories receiving confirmation from Vendors to copy and paste into PO's text notes. Answering ETA requests and or tracking for Salesperson/CSR's via Email. Promoted to Direct Purchasing Agent 2007 duties included, Processing Direct PO's from Vendor Direct to Customer. Utilizing Vendor websites to ensure best cost, availability and freight costs. Receiving in Vendor Invoices to close out PO's making sure Vendor cost matches PO cost. If not, contacting Vendor via: Email to correct any errors on either side. Run open PO reports and request Invoice from Vendor if shipped also copy and paste in PO Text notes all email communications as it pertains to PO. Month End Budget Margins, Switchboard Phones, Multitasking, etc.

York Distributors/Conagra Foods/UAP

Administrative Assistant/Promoted to Branch Manager 1998-2005

Distribution of Pest Control Products, Fertilizers, Aquatic Products to Licensed Companies,. duties included, Office-Clerical, Order Entry, Customer Service, Invoicing, Phones, A/R, Month End Reports, Purchasing, Inventory Management, Warehouse picking & packing, UPS Shipping & Receiving, Inside Sales, Outside Sales Support. Promoted to Branch Manager December 2001-2005. Received Certificate of Completion for Sales Training Program in December of 2002

Education:

Graduate, Stranahan High School Ft. Lauderdale, FL

Cooperative Business Education

Florida Business Leaders of Amercia

REFERENCES:

Lori Kasemeyer - Staples 954-***-****

Steve Niedwiedski - Dow Agro Sciences 954-***-****

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