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PAULETTE EVRAIRE

**** ****** *, ******, ** K*G 6G7 / 613-***-**** / ac1vjm@r.postjobfree.com

Professional Summary

Dedicated and highly professional with a well-rounded background in supporting organizations in optimizing business development, customer servcing, and performance. An astute communicator and presenter adept at establishing rewarding relationships to benefit business growth. Consistently recognized for ability to take initiative and complete tasks to the highest standards. Leverages finely honed interpersonal and time management skills to successfully manage teams and increase profitability achieving corporate goals and objectives.

Key Proficiencies

• Cross Functional Team

Collaboration

• Innovative/Creative

• B2B-B2C

• Decisive Leader

• Effective Communicator

• Business Development

• Conflict Resolution

• Interpersonal Skills

• Event Management

• Project Administration

• Negotiations

• Motivator

Technical Skills: Microsoft Office (Word, Excel, PowerPoint, Outlook) POS, SAP, SAGE, and Social Media Language Skills: English and Basic French

Government security clearance: DCN

WHMIS certified

Work History

JF Fit (Health and Wellness), Ottawa/Toronto ON 2014 - Present Manager, Business Development/Customer Service

• Accountable for contract negotiations for all potential endorsement opportunities.

• Develop contacts with individuals and organizations, and apply effective strategies and techniques to ensure success.

• Collect fees, commissions, or other payments according to contract terms.

• Negotiate with promoters, and other persons regarding contractual rights and obligations.

• Retail sales (trade shows, conventions and special events).

• Keep informed of industry trends.

• Coordinate all video shoots and photography sessions.

• Identify and develop business strategies to improve growth/sales, and opportunities for new campaigns.

• Cold calls within appropriate market or geographic area to ensure a robust pipeline of opportunities.

• Research and build relationships with new clients.

• Present new product/services and enhance relationships.

• Consult with outside technical support.

• Research distribution channels that will lead to an increase in sales.

• Using the knowledge of the market and competitors.

• Utilized sales and marketing tools to create brand awareness in the market. Paulette Evraire

2

ac1vjm@r.postjobfree.com

Bank of America, Ottawa ON 2008 - 2013

Senior Customer Service/Sales Associate

• Solicited sales of new or additional services or products.

• Conferred with existing and potential clients on new products/services.

• Determined charges for services requested.

• Referred unresolved clients’ grievances to designated departments for further investigation.

• CRM updates of client interactions or transactions, recorded details of inquiries, complaints, or comments, and resolutions.

• Reviewed policy terms.

• Collaborated with individual departments on training of staff that directly impacted the increase of sales and productivity.

• Participated in monthly business development meetings.

• Supported branch achievements of target profit margins through innovative sales tactics.

• Identified and developed business strategies to improve sales, acquired new customers and supported new and existing clients.

Achievements: Platinum Client Service Award for World Class Customer Service Core Value, Nominated/Awarded by Executives and Colleagues The Lowe Martin Group, Ottawa ON 2000 - 2007

Project Team Lead/Customer Service

• Digital/offset print and distribution of all Canada Post employee pension and benefit packages (variable data), retail packaging, online training/education pkgs for workshops, mailings, visual retail displays, specialty campaigns, commemorative and domestic stamps.

• 12M Portfolio

• Contacted prospects, followed leads submitted by management, established clients, and developed potential clients through other sources.

• Prepared sales promotional letters to be sent to prospective clients.

• RFP’s for printing and distribution.

• Responsible for the development and management of new business accounts.

• Facilitated on-site production meetings.

• Implemented/facilitated several innovative time/cost measures for the company and clients.

• Managed CRM platforms.

• Conducted staffing, hiring, training and yearly evaluation reviews.

• Collaborated with Quality Assurance Director on ISO quarterly reports.

• Reviewed production dockets and prepared accurate invoices (accounts payable /receivable). Achievements: Awarded numerous recognition awards

Promoted 3 times, within a year of employment

3rd year, promoted Project Team lead - 12M Portfolio Lou Nelson Entertainment Production, Ottawa ON 1997 - 2007 Production/Account Manager

• Recruited and negotiated contracts with musicians, entertainers and sound technicians for several events worldwide.

• Conducted business development within both government and private sectors.

• Oversaw all operations and execution of each show/event.

• Managed various high-profile events including a number of shows specifically for the Canadian Military, which took place in a variety of countries, Ottawa Citizen Launch (Ottawa), Hagen Pet Foods Christmas Party (Montreal), Casino hosted events in Canada and the USA, New Year’s Event – Civic Centre

(Ottawa).

Paulette Evraire

ac1vjm@r.postjobfree.com

3

• Managed business and financial affairs for entertainers/clients, such as arranging travel and lodging.

• Negotiated with managers, promoters, and other persons regarding contractual rights and obligations.

• Conducted auditions/interviews.

• Kept informed in industry trends.

• Facilitated production meetings.

• Collected fees, commissions, or other payments according to contract terms.

• RFP’s

EDUCATION

• Graduate of High School of Commerce, Ottawa, Ontario

• Graduate of Herzing College – Business management, Ottawa, Ontario (with Honours) COMMUNITY LEADERSHIP / VOLUNTEER COMMITMENTS

• NGG (NCAFA) BOYS football coach, ages, 8 – 15

• Coordinator/Volunteer: CP-NHL for kids, Diamond in the Rough (stay in school), Hope Volleyball, Parade of Lights (Firefighters Christmas toy collection), SPCA Guardian 4

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