ac1vj7@r.postjobfree.com Rejeess Bhose

612-***-**** Sr. Business Analyst

AVAILABILITY:

ASAP

TOOLS/METHODS:

RUP, UML

Agile, Waterfall

MS Visio

MS Office (Word, Excel, PowerPoint, Project, Outlook, Access)

MS SQL Server

Rational Requisite Pro

Rational Clear Quest

HP Quality Center

JIRA

Test Director

RELEVANT CLIENTS:

United Health Group

Fidelity Investments

Aetna Inc.

Sears

Bank of America

RedHat Inc.

Dr. Pepper Snapple Group

Ciba Vision

EDUCATION:

BS in Economics

RELEVANT EXPERIENCE

Sr. Business Analyst professional with 9+ years of expertise in the Healthcare and Financial domains. Within most of the previous roles was responsible for enhancements to various systems and web portal upgrades to increase efficiency. Highly experienced in working with the development as well as the business side to create complete technical and functional specifications.

SKILLS INVENTORY

Analysis/Design:

In-depth knowledge and practical experience of using Waterfall, Agile, Scrums, Rational Unified Process, Business Process Reengineering, Unified Modeling Language, System Requirements Specification and Functional Requirements Specification, Rapid Application Development, and MS Visio.

Business and functional requirements analysis.

Worked closely with and foster good working relationships with the business and technical team.

Ability to take initiative and work independently with minimal supervision.

Highly qualified in changing the needs of business users and stakeholders to the functional/technical requirements.

Served as a critical resource and liaised between subject matter experts and technologists throughout the project life cycle.

Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.

Experience conducting JAD (Joint Application Development) sessions with Stakeholders and Business Partners to resolve issues.

Conducted Scope Analysis, Stakeholder Analysis, Gap Analysis, and Traceability Matrix and used Visio for Business Process Modeling adopting UML standards.

Extensive experience in the field of Business Analysis, Risk Analysis, Software Validations in Banking projects, multi-tier, and web-based application for various horizontal and vertical industries.

Proficient in design and execution of Test Strategy, Test Plan, Test Scenarios, and Test Cases based on the requirements for the applications.

Knowledge of IT Service Management (ITSM) based on ITIL best practices.

Experienced in creating Business Process Procedure Documents and providing system training to business and end-users.

Solid project execution track record with good leadership, strong communication, and analytical skills.

Prioritized work requests from project team.

Worked with the project team to determine appropriate Test/Deployment Plans, and supported the product launch.

Coordinated with Analysts, Managers, Developers and Testers for complex projects during the SDLC.

Performed a Change Management Role when the new requirements were proposed performing Impact Analysis.

CHRONOLOGICAL SUMMARY OF EXPERIENCE

Sr. Business Systems Analyst

United Health Group, Minneapolis, MN January 2017 – Present

Optum Payment Integrity help insurance payers to identify and recover inappropriate claim payment and over payments and reduce administrative costs. The solution helps payers to implement a well-coordinated enterprise payment integrity program that will both identify pre-and post-payment claims processing problems. The system helps payer’s actionable intelligence for systematic improvements that will improve accuracy, lower costs, and improve provider satisfaction.

Analyzed and reviewed product requirement documents and created features.

Communicated process and improvement opportunities to the business in writing and verbally.

Participated in program increment planning sessions and conducted scrum calls.

Facilitated meetings with Business and Technical Stakeholders to gather, define and document Business and System Requirements.

Provided requirements support during the design, development, and testing phases of the project.

Identified, evaluated, and communicated issues, dependencies and risks related to business process to project.

Participated and facilitated JAD Sessions.

Led the analysis and development of the Business Requirements and User Stories through a variety of techniques and methods.

Participated in standup meetings, sprint estimation meetings, sprint planning meetings, sprint retrospectives.

Participated in solution reviews and validated the business/technical value of proposed solution.

Completed and maintained Business Requirements, User Stories, Mapping Documents, Technical Specifications, User Acceptance Criteria, and Design Documents.

Coordinated at all levels of system and user testing and acceptance.

Experienced in QA and UAT across platforms and devices.

Involved in analysis and implementation of Apache Kafka. Used Aha to create project road maps and features.

Designed and developed Use stories, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.

Worked with user experience teams (UX) teams, project managers and other business stakeholders.

Communicated with the off-shore development team to clearly communicate and collaborate on technical requirements along with ensuring application designs met business requirements.

Collaborated with implementation and QE teams to ensure system functionality and discussed continuous improvement opportunities.

Environment: Java, Kafka, JDBC, SQL, XML, MS Visio, MS Excel, MS Word, MS PowerPoint.

Sr. Business Analyst

Fidelity Investments, Minneapolis, MN October 2014 – January 2017

The project involved detailed functional design for the Quotes and Research tab developed in the framework of the Real-Time Research and integrated range of services. To successfully grow Fidelity Investment, it must be able to meet the challenges presented by multiple concurrent bank integrations. Large bank integrations require dedicated resources within virtually all business areas. Community banks, however, must be acquired and integrated more efficiently in terms of time and cost. This will be accomplished by reducing the timeline from 22 Weeks to 16 Weeks in a consolidated work plan.

Participated in requirements discussions with business units ensuring all business requirements were satisfactorily met.

Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (RUP Methodology).

Worked with Business Users to define Business Requirements and analyzed the possible technical solutions.

Created Flow Charts and Data Mapping Tables indicating the input files, output datasets, and capacity planning for the data flow to the downstream applications.

Worked extensively with SMEs in understanding and documenting their requirements pertaining to Loan Origination.

Involved in Data Modeling, Database Design, Designing of Data Flow Diagrams for Regression process using ERWIN.

Extracted, discussed, and refined Business Requirements from Business Users and team members.

Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing and Loan Monitoring.

Imported different requirements into IBM Rational Requisite Pro for end-to-end traceability and management of requirements.

Performed and supported UAT testing activities, as needed.

Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements with Business Teams.

Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.

Coordinated activities between Business Unit and Technical Staff, developing new methods, policies, and procedures to meet the business needs.

Wrote extensive SQL queries to retrieve information from the SQL Database Server.

Assisted in the development of quality assurance artifacts including Quality Assurance Plan, Product Acceptance Plan, Test Plan, Test Case.

Environment: UML, FileNet, JDBC, SQL, XML, MS Visio, MS Excel, MS Word, MS PowerPoint.

Sr. Business Analyst

Aetna Inc., Hartford, CT March 2013 – October 2014

Aetna offers a broad range of traditional and consumer-directed health insurance products and related services including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Their customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates.

Involved in the planning of the RUP iterations and documentation of the artifacts throughout the various phases of the development process.

Compiled the Vision Document and composed detailed Use Case Specification Documents in Rational Requisite Pro.

Used UML to perform Use Case Analysis to capture the dynamic aspect of the application.

Interacted with Stakeholders and gathered requirements as per the business needs.

Identified AS-IS processes of claims transactions of 4010/4010A standard and TO-BE processes (ICD-10-CM and ICD-10-PCS compliance requirements) of 5010 Standard using the GAP Analysis.

Documented Requirement Traceability Matrix in Requisite Pro for traceability of requirements through Test Cases.

Developed Test Plan and Test Cases based on the Use Cases and Functional Specifications and also performed manual testing of the functionality of the application by inserting varying data on different test runs.

Developed Flowchart and Process Diagram using MS Visio.

Coordinated with Business partners on the status of issues, action plans and timeframe for resolution throughout the development cycle.

Contributed in reviewing and editing of the Test Scripts.

Environment: Rational Requisite Pro, UML, MS Project, MS Publisher, MS Excel, MS Word, MS PowerPoint, MS Visio, PHP, Facets, Issue Tracker, Hyperion BI Applications, SDLC, Oracle 10g, VPN Client.

Sr. Business Analyst

Sears, Chicago, IL October 2012 – March 2013

The Project was to re-architect Staple’s POS (Point of Sale) system to a new platform enabling segmented checkout solutions and providing the platform for a seamless guest experience across sales channels. My part of the project involved a software package integration to convert new sales transaction data, near real time, into existing databases that flow into existing mature systems. This involved every part of a POS transaction including item, price, promotions, payment, and tax. Business consumers of this data included financial system, business analytics system, and promotion reporting system, tax and compliance systems.

Led the requirement gathering sessions with Stakeholders. Conducted workshops to gather requirements from Business Users for Fixed Bracket Pricing and Crossroads off invoice for the Order to Cash Business Process.

Worked closely with Business Users and collaborated with them to finalize the business requirements.

Designed and analyzed the business requirements working with Subject Matter Experts and identified the gaps and filled the gaps working with Business Users.

Worked on Quotation Process in Salesforce web application and order integration with SAP SD.

Worked with Eloqua to integrate the Lead Generation process in SFDC.

Prepared the workflows and approval process for the functionality.

Effectively translated the business needs into the Functional Specification and Technical Specification Requirements and communicated to the development team.

Created email templates and inbound emails for clients and customers.

Assisted in creating Test Plans, Test Cases and also coordinated the Functional Test Execution and defect logging during the testing cycle of project implementation.

Created documentation for workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.

Prepared Functional Specification Documents and worked closely with ABAP team in reviewing the technical specs and customization.

Prepared Assembly Test Cases and System Integration Test Cases during the testing. Prepared the UAT for the Business Users and worked closely with them in preparing the data.

Business Analyst

Bank of America, Charlotte, NC January 2011 – October 2012

Bank of America is one of the leading Financial Institutes, which is serving customers in more than 150 countries worldwide. Acted as a BA for National Mortgage outreach Project implementation in SFDC.

Attended requirements and design meetings for National Mortgage Outreach Implementation, Reviewed and Analyzed the requirements and designed the documentation.

Collaborated with all the teams for integration between web application and ERP System.

Designed the HLD Document for National Mortgage Outreach Program.

Worked closely with developers to translate the Business Requirements into working technical designs.

Documented Functional Specifications and Technical Specification Documents for the development team.

Worked with QA Testers to ensure all the requirements and scenarios were covered during the testing.

Performed the requirement and Cost Benefit Analysis and documented the requirements.

Mapped Source and Target systems and defined the fields and the data types. Designed the Workflows and approval process. Wrote UAT scripts and executed them.

Conducted the defect disposition meetings and added new information on the defect tracking system.

Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.

Facilitated the weekly meetings with the review teams to continuously improve the QA process for the application development and also involved with development teams.

Acted as a liaison between the senior management and different teams with effective presentations.

Conducted walkthroughs with End Users and Stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.

Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements were not missed.

Business Analyst

RedHat Inc., Raleigh, NC October 2009 – January 2011

RedHat is the leader in enterprise Linux and is the most recognized open source brand in the world. RedHat serve global enterprises with technology and services made possible by the open source model.

Attended requirements and design meetings, gathered the requirements and prepared the documentation.

Worked with Subject Matter Experts in formulating the Business Requirements and worked with the technical team to formulate the solutions.

Collaborated with Developers and Testers to ensure the Requirements were completely met without any discrepancies.

Translated Business Requirements into Technical Specifications and Functional Specifications and effectively communicated them to the development team.

Conducted the defect disposition meetings and added new information on the defect tracking system.

Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.

Implemented and customized various Salesforce.com CRM modules.

Customized approval process, work-flows and profiles.

Worked on gathering requirements for Quote Tool and integrated with Salesforce.com.

Actively participated in creating Requirements Traceability Matrices, Test Plans, and Test Cases.

Actively participated in Test Execution Process and assisted in formulating the defect tracking process.

Developed the technical documentation throughout the project for the support and maintenance of the system.

Actively participated in Scrum Meetings and Sprint Planning Sessions.

SFDC Analyst

Dr. Pepper Snapple Group, Plano, TX October 2008 – September 2009

The key objective of this project was to implement Salesforce.com CRM modules and customize the modules for Dr. Pepper Sales and partner user community. It also included integration of existing internal applications with Salesforce web application.

Implemented and customized various Salesforce.com CRM modules. Interacted with the Stakeholders to get a better understanding of client business processes and gather business requirements.

Interacted with the clients and the architect for gathering the Functional Requirements and documented them.

Identified Use Cases from the requirements and wrote Use Case Specifications. Created Business Process Workflow Diagrams (Activity Diagrams).

Linked business processes to organizational objectives, performed critical path analysis, and identified opportunities for business process improvement.

Actively participated in Scrum Meetings and Sprint Planning Sessions.

Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient timeframe to ensure accuracy and consider deadlines.

Worked with development team to ensure testing issues were resolved on the basis of using defect reports.

Developed Reports and Graphs to present the Test Results to the management.

Business Analyst

Ciba Vision, Duluth, GA January 2008 – October 2008

CIBA Vision is a global leader in the research; development and manufacturing of contact lenses and lens care products, headquartered in Atlanta, Georgia, and provide solutions that fit the lifestyles, preferences and needs of people in more than 70 countries around the world.

Conducted interviews with the clients for gathering requirements and evaluation/analysis of their data. Converted the Business Requirements into IT Specifications.

Documented and reported the progress to the management on an ongoing basis.

Created project plans detailing projects mission, process flow, timelines, requirements and any risks.

Developed the Business and Functional Requirement Specification describing and prioritizing the requirements.

Created Use Cases, Workflows, and Screen Shots for the application.

Identified and documented issues, risk and gaps; their descriptions; their impact and provided recommendation and alternatives to develop the application to meet the user requirements.

Developed Project Status metrics for weekly evaluation of Project Status and impact of the Change Request on the timeline.

Conducted JAD Sessions to develop an architectural solution that the application met the business requirements, resolved open issues and change requests.

Conducted technical/non-technical presentations to the management and training workshops for the clients.

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