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Customer Service Continuous Improvement

Location:
Jacksonville, FL
Posted:
August 17, 2017

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Resume:

Angela L. Garman

**** ****** ****. #**** ************, FL 32224

ac1vic@r.postjobfree.com ac1vic@r.postjobfree.com ~ 904-***-****

Summary

Green Belt Certified Materials/Inventory/Receiving/Purchasing Manager with 19 years’ experience in Warehousing, Logistics, Purchasing, Distribution, Space Management, and Inventory Control. Proven multi-tasking capabilities with a strong ability to plan, prioritize, and manage complex projects under aggressive timelines. Strong leadership talents with “team player” attitude and the natural ability to establish consensus among cross-functional lines.

Experience

Enduris Extrusions, Jacksonville, FL July 2016 - Current – Company Closing Due to Finances 9/30/17

Materials/Inventory/Receiving/Purchasing Manager

Fencing, Decking, Railing Extrusion Manufacturing Facility

Oversee all aspects of the Inventory, Raw Materials (Rail/Truck loads), Receiving, Engineering, and Purchasing

Manage staff of 6 in each functional area as well as onsite Engineer

Lead Continuous Improvement Team and all continuous improvement efforts (Kaizen’s/A3’s/etc.)

Work closely with Accounting, Maintenance, Shipping, Production Planner, and Customer Service teams on internal purchasing needs and customer orders/inventory.

Negotiate with vendors on cost/materials/critical order/specifications

Manage processes to ensure compliance with company policies/procedures

Set team/individual goals and manage performance/counseling/reviews

KPI Management – Cost, Accuracy, Inventory Accuracy, and Safety

Proficient with systems such as: IQMS, IQRF, ShopData, Microsoft

MedOffice Direct, Jacksonville, FL April 2015 – July 2016 – Company Moved to Naples, FL

Director of Operations/Purchasing

Medical Supply, Equipment, & Pharma Distribution – Henry Schein SKU count 100,000+

Oversee all aspects of the operation, including: Order fulfillment with 3rd party distributors, Purchasing, all eCommerce transactions/Website Management (Magento), Accounting, Customer Service, Sales Force, etc.

Manage Customer Service/Distribution Specialists departments on all invoicing, customer calls, shipping updates, customer requests/follow-up, pricing quotes, cross docks, drop ships, shipping opportunities, and sales rep requests

Worked with government agencies such as the Division of Professional Regulation, FDA, and Board of Pharmacy for the set-up of pharmaceutical sales in all 50 states with my Certified Designated Rep License

Negotiate with 3rd party distributors on contract set-up, shipping terms, pricing (832), invoicing (including discrepancies), EDI transmissions, order fulfillment, returns, and customer credits.

Manage distributor and vendor scorecards

Manage shipping compliance of all HAZMAT, pharmaceuticals, and medical supplies & devices for all 50 states

Continuous improvement education/training, A3’s, Kaizen, etc.

Communicate daily/weekly via conference calls to NDC/Seacoast Medical/Henry Schein U.S. D.C.'s regarding trends, incoming shipments, new products, and system updates or changes in scheduling or volume

Sales and Use Tax set-up and compliance for all 50 states in conjunction with Avalara Tax Group

Budget/payroll management – reduce costs and overtime

KPI Management – Cost, Accuracy, Order Fulfillment (days) – Service Commitment, Safety

Stryker Orthopedics, Jacksonville, FL February 2014 – March 2015

Team Leader (Branch/Warehouse Manager)

Responsible for the inventory control, kit assembly, distribution, & recovery of medical implants/instruments for North Florida orthopedic trauma and recon operations

Manage on-location inventory at 12 area hospitals & warehouse

Quality control management of medical instruments (instrument effectiveness, sterilization management, logistical effectiveness (meeting operating room cut off demands, etc)

Lead all “5 Pillar” (5S) continuous improvement initiatives

Manage add-on case (surgery) load, courier efficiency, National Loaners Bank instrument order management, Low turning sets inventory management, expiring implants/return implant for credit management

Budget control

Effectively lead the department's employees by creating/sharing a common vision/direction and an understanding of the organization's strategy

Lead all productivity/quality initiatives, employee counseling, development, and opportunity management

W.W. Grainger, Inc., Jacksonville, FL May 2012 – February 2014

Support/Continuous Improvement Manager (Industrial Supply Wholesaler)

Responsible for the process flow of a high volume, order fulfillment, multi-shift Distribution Center

Inventory control: space management, dynamic slotting, consolidation, replenishments, stock alignments, inventory adjustments, inventory accuracy, annual inventory, cycle counts, product management, high dollar adjustments, exceptions, and product category

Manage all functions to ensure timely accurate product receipt, order fulfillment, and the optimization of resources and processes

Manage processes to ensure compliance with company policies/procedures, continual process improvement – A3’s, Kaizen, 5S, etc.

Host all A3 and Idea Review Team Meetings, as well as bi-weekly conference call drumbeats

Develop and implement departmental changes enhancing workflow optimization

Effectively lead the department's employees by creating/sharing a common vision/direction and an understanding of the organization's strategy

Works with the distribution center departments to enhance process flow of 3,000 to 7,000 customer orders per day, SKU count: 110,000+

Manage staff of 6: Customer Service Department and Trouble Shooting Department

Proficient with systems such as: SAP, MOVE, EWM, DC Profiler, Motorola RF 4090 & 9090, BBS, Microsoft Access, and Microsoft Project

Henry Schein Inc., Jacksonville, FL April 2010 – May 2012

Receiving/Materials/Putaway Operations Supervisor (Medical and Dental Wholesale Distributor)

Supervised all inbound shipment verification and order receipt

Inventory control: space management, dynamic slotting, consolidation, replenishments, stock alignments, inventory adjustments, inventory accuracy, annual inventory, cycle counts, product management

Delegated all work and monitored all productivity metrics

Set team and individual goals and counseled employees on efficiency and productivity

Monitor all return requests, all reported overages, shortages, and damaged goods.

Supervise the control desk (traffic) on all receiving errors and problems with RX drug Pedigree.

Worked closely with Buyers and Supply Chain on all imported shipments

Communicate weekly via conference calls to Corporate, Supply Chain, and other Henry Schein U.S. D.C.'s regarding forward buy volume, trends, incoming shipments, new products, and system updates or changes in scheduling or volume

Manage staff of 45 - ISO certified facility – SKU count: 60,000+

Proficient with systems such as: AS400, Quantum View, COGNOS, WCS, B.A.M., Etime, Ipay, Ishein, Standardized Communication, Maintenance Communication, & I.S. Communication

Life Extension, Fort Lauderdale, FL May 2005 – April 2010

Logistics/Facilities Manager (Vitamin & Supplement Wholesale Distributor)

Inbound and outbound logistics in retail/warehouse location

Inventory control: cycle counts, shelf checks, damage goods, product verification, recalls, etc.

Supply systems training for new shipping and receiving clerks

Identify and evaluate possible vendors for specific programs

Purchasing: products for shipment and raw materials for production

Forecasting: supply and demand in conjunction with shipping

Coaching and troubleshooting: process improvement

Set team and individual goals: to meet the needs of the company and facilitate growth

Negotiate with vendors on cost/materials/critical order/production specifications

Communicate daily with truck drivers, dispatch, port authorities, vendors, purchasing, accounting, shipping and receiving clerks, and VP of Operations on status of inbound and outbound shipments

Inbound order verification and outbound order completion

Contract negotiation with repair and cleaning companies

Manage staff of 9 – SKU count: 1,500

Proficient with systems such as: One World (J.D. Edwards), Etime, Microsoft Outlook, and Chain link

Education

York College of Pennsylvania

Graduated: December 2003, B.S. Marketing

Certification

Certified Designated Representative for the State of Florida for the Wholesale Distribution of Pharmaceutical Drugs. License #11411

Green Belt Lean/Six Sigma Certification, UNF 2013

Fork lift certified (OP, Reach, Crown, & Dock Runner), Clamp truck certified



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