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Customer Service Sales

Location:
Germantown, MD
Salary:
$28.00
Posted:
August 17, 2017

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Resume:

Felix owusu ampratwum

***** ******* ***** ***** **********, MD 20874

240-***-**** ac1vgt@r.postjobfree.com

.

Internal controls General Accounting Accounts receivables Accounts payables

Detailed-oriented, focused and analytical professional with 2 years’ experience in maintaining accurate accounting information, applying (GAAP) Policies and procedures, delivering results in financial solutions, sales, Marketing controls and best practices for financial organizations. Eager to assume broad responsibilities and challenges with a great corporation that will reward management acumen and accomplishment, demand commitment and drive, Phlebotomy skills and promote career advancement.

Core Competencies

Customer relations

Leadership & Management

Cash Management

Account Receivables & Payables

Financial Consultant

Sales & Marketing

Education

University of Maryland University College, Adelphi, MD: February, 2015 - May 13, 2017

Masters in Accounting and Financial Management

Concentration: Accounting

Minor: Finance

Relevant Coursework: Auditing, Financial Accounting, Financial Management Organization, Financial Decision Making, Corporate Finance, Federal Income Taxation, Government and Not-for-Profit Accounting, Fraud Examination, Accounting Ethics, International Accounting, Investment Valuation, Behavioral Finance, Strategic Financial Management.

Bowie State University, Bowie, MD

June, 2012- December, 2014

Bachelor of Science, Major Marketing Minor: Accounting

●Dean's List - Fall 2013

●National Society of Leadership and Society, Sigma Alpha Pi, Member

Montgomery College, Germantown, MD

January, 2010- May, 2012

Associate's Degree Transfer, Accounting

Phlebotomy Certificate, American Phlebotomy Board

December, 2010

Central University College, Accra, Ghana

Bachelor of Science, Marketing & Management

December- 2008

Work Experience

Bio-Reference/LC* Gaithersburg, MD* 2015- Present

Billing, Collections, AP & AR- Accounts Specialist

Initiate calls and/or correspond with customers to inquire about and outstanding balances.

Work effectively with customer service and sales to research and resolve payment and billing discrepancies.

Meet defined department goals and activity metrics.

Responsible for collections on all receivables from customers’ accounts and credit card collections

Apply cash daily from activities and miscellaneous payments.

Process all payments, deposits and administer petty cash.

Assist with ordering office supplies.

Collaborate with various team leads to pursue and maintain a volume of physicians’ accounts.

Perform various administrative tasks in a form responding to patients insurance billing concerns and providing good customer service at same time.

Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.

Assure timely collection and payment of past due invoices.

Correspond and call customers regarding all EFT and credit payment issues.

Walmart*MD* Department Manager *2010-2015

Collaborated with management on strategies on how to boost the sales of the apparel department.

Managed various associate’s schedules in my department.

Established a good working atmosphere with staff by getting involved in the daily activities of the department.

Hitting targets and implementing strategies to improve sales.

Implemented promotional packages to hit sales targets.

Analyzed departments account by cross checking current and previous sales.

Forecasting future sales.

Assist with customer service including handling queries and complaints.

Recruited and trained new staff.

Metro Credit Union Bank * Ghana*Accra

Accounting Sales Consultant * 2009- 2010

Responsible for sale and cross-selling of financial products and services.

Review of closed table and purchases funded mortgage files.

Monitor timely receipt of documentation on cleared work completion escrows.

Review and updates reports.

Monitor and respond to all clients’ questions on financial products and strategies

Answer inquiries regarding checking and savings account and other bank related products.

Maintain client relationships and update current plans and secure new clients.

Help with processing, ordering of customer’s debit card orders, answer customer’s questions on delivery, activation and transaction application.

Ensure quality customer service and account maintenance.

Yegoala Hotel and Night Club *Accra-Ghana

Assistant Manager *2006-2008

Prepared and administered payroll.

Implemented promotional strategies to promote the hotel.

Planned work schedules for staff.

Ensured smooth operation of night club events and conferences.

Ensured proper hotel health and safety compliance.

Managed hotel budget.

Ensure quality customer service and account maintenance.

Maintain adequate and organized records of payment transactions and account adjustment.

Prepare hotel daily account balance and make bank deposits.

Maintain client relationships and update current plans and secure new clients.

Manage cash application making sure all cash receipts are applied correctly.

Weekly reporting of invoicing totals/aging totals/cash receipts/invoice adjustments.

Review all invoices for appropriate documentation and approval prior to payment

Additional Credentials

Technical Skills

Languages

Microsoft Office: Word, Excel, Power Point, QuickBooks, Phlebotomy EMR, Beacon, LCM, Orchard.

English and Basic French

Interests

Sports, Reading and Traveling

References: Available Upon Request



Contact this candidate