Customer Service Manager

Sanford A. Burris

**** *** **** ****, ********, OH 44094 661-***-**** *************@*****.***

EXECUTIVE MANAGEMENT AND LEADERSHIP

P R O F E S S I O N A L P R O F I L E

Highly accomplished, entrepreneurial Executive with stellar record of performance in every position held. Proven ability to identify opportunities, and raise the standards of excellence to achieve the future vision. Solutions oriented and decisive. Road-tested knowledge, and an unparalleled commitment to results. History of developing high performance, driving innovation, and delivering business growth. Passion for opportunity analysis, with a talent for creative collaboration. Outstanding interpersonal communication skills. Experience driving superior performance with progressive, forward-thinking strategies. Functional knowledge of all levels across an organization, including Operations, Sales, Marketing, Manufacturing, and leveraging human resources and business insights to accelerate profits. Focused Success Catalyst, with stellar reputation for leading the process of corporate transformation. Leadership experience includes clarifying and translating the corporate vision to ensure each stakeholder shares the vision, and understands how to bring the strategy to life. S E L E C T E D A R E A S O F E X C E L L E N C E

Organizational Leadership

Business Operations

Manufacturing

Forecasting

Engineering and Design

Performance Analysis

Team Development

Strategic Planning

Profit and Loss Analysis

Business Development

Quality Control

Customer Service

S E L E C T E D P R O F E S S I O N A L E X P E R I E N C E QUANTUM RESEARCH LLC., WILLOUGHBY, OH 2006-PRESENT Director of Operations

Provide team leadership in creating and executing business model strategies. Work closely with top-tier clients worldwide on major projects, facilitating the process of moving innovations from design stage to production. Expedite all phases of the process, from applying for patents, through manufacturing, testing, and final product delivery. Oversee all aspects of staff supervision, financial performance, and meeting and exceeding customer expectations.

Developed the ankle bracelet product design utilized for house arrest, for G4S Justice Services.

Selected Key Clients

G4S JUSTICE SERVICES CHEVRON SMITH INTERNATIONAL HALIBURTON CONOCOPHILLIPS GENIUS TOBACCO COMPANY NEW WAVE TECHNOLOGY, WILLOUGHBY, OH 1998-2006

Research Director

Led company growth while overseeing all product development and implementation, involving designs for the oil and gas industries. Sold company in 2012.

Awarded multiple patents during tenure.

HITECH OIL COMPANY, WILLOUGHBY, OH 1997-2012

Partner and Vice President of Engineering

While running New Wave Technology, concurrently participated as a Partner in HiTech Oil developing products for gas and oil clients.

Sanford A. Burris PAGE TWO

P R O F E S S I O N A L E X P E R I E N C E, C O N T I N U E D SABTRONIX INC., WILLOUGHBY, OH 1988-2000

CEO

Recognizing an opportunity in the marketplace for improved service and delivery, purchased equipment and launched company from the ground up. Grew to 110 employees.

Recognized with FAST TRACK 50 AWARD, as #12 of 50 fasted growing companies in Lake County.

Grew annual sales from $250,000 to $4 Million during tenure.

Created a state-of-the-art facility with a strategic ESD program and daily time clock testing.

Implemented ISO 9001 Quality System and an MRP System, including all accounting modules.

Selected Key Clients

PICKER INTERNATIONAL PARKER HANNIFIN BLACK AND DECKER WALMART BRITISH TELECOM ARZEL ZONING ABL ENGINEERING HITECH OIL COMPANY LUCERN PRODUCTS TECHTRON SYSTEMS, MAYFIELD HEIGHTS, OH 1986-1987

Plant Manager

Responsible for managing all customer programs, including custom and prototype projects. Supervised all production and managed 60 employees. Directed workflow, built production cells, and scheduled staff to accommodate customer needs. Used JIT manufacturing and quality principles. Implemented time studies to improve efficiencies. Reviewed and wrote work instructions, evaluated employee performance, and implemented a new employee bonus program.

APSCO INC., PERRY, OH 1983-1985

Manufacturing Engineer

Served as Program Manager and worked closely with customers regarding production. Worked with Team Leaders and created production cells, managing all aspects of product testing and time analyses. Worked with a variety of medical and consumer electronics leaders. Selected Key Clients

CATERPILLAR KODAK TOW MOTOR CORPORATION UNITED TECHNOLOGIES CREATIVE LIGHT AND SOUND PICKER INTERNATIONAL

E D U C A T I O N

ELECTRONIC TECHNICAL INSTITUTE, CLEVELAND, OH

ASSOCIATE OF SCIENCE DEGREE CONCENTRATION: ELECTRONICS CASE WESTERN RESERVE WEATHER HEAD MANAGEMENT, MBA IN PROCESS S O F T W A R E

C++ Visual Basic Sequel Database Peachtree QuickBooks Pro CadSoft Eagle Proteus Kronos DBA Manufacturing Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) H O N O R S A N D AW A R D S

CONTRACTOR OF THE YEAR AWARD (three times)

FAST TRACK 50 AWARD, Lake City, OH

Professional references are available upon request.

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