Professional Summary

Business Administrative professional seeking administrative role Skilled in Administrative role and establish good rapport with clients. Self-motivated with exceptional communication and computer capabilities.

Skills

●Strong interpersonal skills

●Team player

● Problem Solver

●Multitasking

●Ms Office Suite, Outlook, SAP FICO, Sales force, Pega, Chordiant,Rally.

●Communication skills

●Quick learner

Professional Experience

Business Administration Officer

Eurogate Technologies Pvt. Ltd: Bangalore, India January 2015 - April 2017

Collaboratively work with clients to identify their key business challenges and new opportunities

Establish training plans for partnership technologies for the delivery and non-delivery teams

Perform forecasting, reporting and analysis activities in support of Sales, Delivery, HR and Finance teams

Facilitate creation, documentation and maintenance of sales processes

Improve, manage and monitor CRM data, reporting and process improvements

Maintain and ensure compliance of assignment policies, procedures and rules of engagement including approval requirements, escalation process and compliance with standard guidelines.

Regularly collaborate and work cross-functionally with Executive and Leadership from Delivery, Operations, Finance, Legal, and HR to ensure successful contracts/budget approvals, staffing, project kick-offs and project completion for our client base.

Administrative Officer

Central London Community Healthcare: London United Kingdom: September 2012- December 2014

Managed the HUB and the Administration team.

Prepared the day to day activities and weekly Rosters of the team

Managed Admin, Doctors and Consultants Diary on a daily basis

Work with Triage Doctors to check the relevant appointments available for patients

Manage appointment bookings according to patient priorities.

Coordinated board and committee meetings, including schedules and information preparation and distribution.

Assisted with event planning, including associated travel and logistical arrangements.

Taking accurate notes, record of decisions and discussions during the meeting and updating the same electronically and report to management team on Minutes Report

Completed data entry, tracked resumes and maintained the applicant tracking system.

Organized all new hire, security and temporary paperwork.

Screened all visitors and directed patients to the relevant Consultants

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Opened and distributed incoming mail, employee notices around the office

Answered and managed incoming and outgoing calls while recording accurate messages.

Created detailed expense reports and requests for capital expenditures.

Administrative Assistant

West Middlesex Hospital: London, United Kingdom: December 2010- August 2012

Maintained a clean reception area, including lounge and associated areas.

Screened patients priorities and coordinated both phone and in-person appointments.

Answered and managed incoming and outgoing calls while recording accurate messages.

Opened and properly distributed incoming mail.

Greeted numerous visitors, including patients, vendors and interview candidates.

Senior Customer Service Representative

First Source Solutions: Bangalore, India : September 2006- September 2010

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Recipient of multiple positive reviews acknowledging dedication to excellent customer service.

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Developed reputation as an efficient service provider with high levels of accuracy.

Built long-term customer relationships and advised customers on purchases and promotions.

Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.

Education:

Bachelor of Commerce:

2000-2002-JSS College, Mysore, India.

2002-2006-University of Mysore

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