Customer Service Manager
Resume:
Auburn, WA *****
***************@*****.*** https://www.scrumalliance.org/community/profile/rwestlake RACHEL WESTLAKE
OBJECTIVE As a newly Certified ScrumMaster, I would like to begin a career focusing on delivering long- term objectives while working with a team to accomplish tasks in a timely manner. I have a focus on delivering quality, and have a proven track-record of working with stakeholders and customers to deliver the right product.
I bring the following with me from my previous experience: EXPERIENCED MANAGER
Managed a team of up to 30 that efficiently produced orders daily with the highest level of accuracy, speed and customer service.
PROACTIVE CUSTOMER SERVICE
Daily interaction with over 100 internal and external customers, both in-person and over the phone, facilitating expedient, high-quality order delivery, excelling in customer satisfaction. ADVANCED ORGANIZATIONAL AND MULTI-TASKING SKILLS
Ability to manage multiple priorities while also assisting in keeping other team members organized and on-task. Ability to stay focused and on-task with little or no direction. EXTENSIVE ADMINISTRATIVE SKILLS
Ability to field telephone calls, receive and direct visitors and excellent software skills. Quickly ramp-up working knowledge of proprietary order taking software programs, accounts payable, training, inventory control, cash management, upper management support, and strong communication skills.
CONSTRUCTION AND DELIVERY SKILLS
Worked for multiple contractors primarily as a loader/operator. This position required me to wear many hats and work within the strictest safety guidelines. PROFESSIONAL
ACHIEVEMENTS
CERTIFIED SCRUMMASTER
6/2017
Certificant ID: 000666169
https://www.scrumalliance.org/community/profile/rwestlake SKILLS Coordination of employees and tasks
Microsoft Office Suite
Proficient Online database use
Use/Management of Proprietary Ordering/Management Systems Page 2 Rachel Westlake
WORK HISTORY LEO’S PHOTOGRAPHY
Packaging Coordinator
• Coordinated the production and packaging of customer orders, maintaining a short turn-around time.
• Provided visibility to all levels of management as well as customer service agents of the status of a given order.
• Ensured customer satisfaction by catching errors in the production process early.
• Managed all in-flight processes once the orders entered the office.
• Managed and trained a small team of up to 3 other employees in the processes related to the packaging of orders and general quality standards.
CSK/O’REILLY AUTO PARTS
Installer/Service Specialist
• Maintained high incoming call volume and the highest level of customer service while processing orders using CSK’s specialized ordering system.
• Coordination of dispatching duties including routing, invoicing, shipping, receiving, B2B customer relations, vendor communication and inter-office support.
• Responsible for assisting with account management including but not limited to accounts payable/receivable.
PIZZA HUT
Senior Shift Manager
• Assist General Manager in the daily operation of the store, performing both opening and closing duties.
• Provided support hiring, scheduling and training of staff, inventory control/ordering, sales analysis/forecasting and payroll.
• Control cash, assist in generating high sales levels by proactively marketing my location within its’ surrounding communities.
• Manage staff levels to ensure the highest productivity is met at all times.
• Coordinate and dispatch up to 8 delivery drivers over 50 square miles, servicing hundreds of homes daily.
• Motivate all team members to perform at high levels in a fast-paced and sometimes high-stress environment.
• Resolve customer services issues expediently.
Page 3 Rachel Westlake
CHAMPION TRAVEL SERVICES
Tour Coordinator
• Perform cold calls and provide excellent customer service, meeting daily call and booking quotas.
• Confirm appointments and reschedule as needed.
• Assist in fielding office phone calls and organizing new leads for follow-up and execution.
WOODWORTH & COMPANY
Off-Road Construction Equipment Operator/Laborer
• Transport soils to field locations across the greater Puget Sound area, adhering to high safety regulations and maintaining strict timelines.
• Distribute water throughout construction job sites to ensure safety and community cleanliness.
• Perform general labor duties including grade monitoring and erosion control.
RCI CONSTRUCTION
Off-Road Construction Equipment Operator/Laborer/Traffic Controller
• Transport soils to field locations across the greater Puget Sound area, adhering to high safety regulations and maintaining strict timelines.
• Provide field support loading trucks, backfilling and site debris clearance.
• Safely locate and mark utilities and watch grade and utility layout for other operators.
• Control traffic through construction areas, certified in safety and flagging procedures.
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