Machine Operator Customer Service

Shaneka Jamil Fikes

**** *. ***** ************, **. 64050 816-***-**** Email – ac1v8e@r.postjobfree.com

mailto:ac1v8e@r.postjobfree.com

mailto:ac1v8e@r.postjobfree.com

Summary of Qualifications:

Plan, direct, or coordinate the storage or distribution operations within an organization or the activities of organizations that are engaged in storing or distributing materials or products. Familiar with the use of SAP, WMS TMS and ALJEX software systems.

Skills and Abilities:

●Prepare and manage departmental budgets.

●Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.

●Interview, select, and train warehouse and supervisory personnel.

●Plan, develop, or implement warehouse safety and security programs and activities.

●Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.

●Issue shipping instructions and provide routing information to ensure that delivery times and locations are coordinated.

●Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

●Inspect physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements.

●Schedule or monitor air or surface pickup, delivery, or distribution of products or materials

●Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

●Transportation Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

●Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

●Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

●English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

●Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

●Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

●Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Employment Experience:

CareStaf Mar 2016 to June 2017

CNA

Works as CNA and Home Health Aide in the nursing home and private home setting. Providing basic needs such as helping to feed, shower, walk, and change clothes. Documentation of all care given after every shift. Provide comfort and understanding to families and loved ones during their time of need during end of life care.

ProLogistix Feb 2015 to April 2015

Auditor and Inventory Clerk

Worked as an auditor inspecting auto parts to ensure that the parts had no defects, that the parts were labeled correctly and that the correct parts were being shipped over to the plant. Worked as an inventory clerk counting product to ensure on hand quantity matched with the system count. Maintained several lines to be counted daily and ensured that product was in the correct location.

Lineage Logistics Apr 2014 to Feb 2015

Traffic Clerk

Worked as traffic clerk checking in truck drivers who were picking up or dropping off refrigerated food products. Had to enter in information into the WMS system. Used different functions within the WMS system to ensure load accuracy. Provided customer service in person and over the phone.

U.S. ARMY Dec 2000 to Dec 2012

Parts Clerk

Serving as Supply Clerk for Engineering Brigade. Responsible for the stock and issue of repair parts and supplies. Involved in all aspects of logistics to include transportation. Responsible for the supply stock age automated processes, warehouse work methods, supply stock data management, and day-to-day operational procedures by servicing

Various Department of Defense Activity Address Code unit accounts. Establish and/or maintains customer automated receipts such as posting turn-in receipts, processing excess transactions, receiving and verifying items by NSN’s (National Stock Numbers).

Allied Staffing Jun 2010 to Nov 2010

Machine Operator

Worked as a temp. Assembled small parts for Medical, Aerospace and Military

Equipment.

Plastic Enterprises Mar 2010 to Apr 2010

Machine Operator

Operated a Lid Print Press. Ensured print was accurate and matched sample given. Fed

lids into machine to be printed.

Kelly Services Nov 2009 to Mar 2010

Machine Operator

Worked as a temp at Plastic Enterprises. Operated a Lid Print Press. Ensured print was

accurate and matched sample given. Fed lids into machine to be printed.

National Envelope Corporation Oct 2002 to Apr 2008

Machine Operator, Shipping Clerk

Responsible for ensuring that Envelope Folding Machine ran efficiently and produced

quality envelopes. Responsible for pulling orders in a timely manner and ensuring that the correct product

was pulled. Also responsible for inventory control and neatness of assigned rows.

Education:

National American University

Major: BS in BA emphasis Supply Chain Mgmt June 2015 to Dec 2019

Metropolitan Community College – Longview, Kansas City, Missouri

Major: CNA Certification, Sep. 2010 to Feb 2011

U.S. Army Quartermaster School

Logistics Management Developmental Course, U.S. Army, Fort Lee VA, Jun 2002 to Aug 2002

U.S. Army, LSA Anaconda Iraq

SARSS-1 certified operator,, Iraq, Jan. 2006 to Oct. 2006

PBUSE certified operator, Property Book Unit Supply Enhanced, Jan. 2006 to Oct. 2006

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