Customer Service Marketing

Stephanie Sims

Irving, Texas ***** ● 214-***-**** ● ac1v7k@r.postjobfree.com

SUMMARY

Under direction and over 20 years of experience, performs a variety of professional level accounting duties involved in preparing, maintaining, analyzing, verifying, and reconciling complex financial transactions, statements, records, and reports; assists in the preparation of assigned budgets, and year end closing.

WORK EXPERIENCE

Analyst/Support

October 2007 - December 2016

SILVERLEAF RESORTS

Dallas, TX

Run JDE expense report query for marketing field departments to analyze expense trends on weekly basis

Amortize prepaid expenses on a monthly basis

Assign a field to all batch receipts and cross analyze totals with those provided from Marketing Research variances across fields as necessary

Research and analyze G&A expenses on a detailed level to ensure proper coding and payments

Complete weekly and monthly journal entries and Reclassification

Analyze credit data and financial statements to determine the degree of risk involved in extending credit

Acquisition Coordinator

March 2004 - July 2007

EMC MORTGAGE CORPORATION

Lewisville, TX

Maintained contact with prior servicers to ensure preliminary final data/tapes/reports/files were received in a timely manner

Approved correspondence to customers and resolved acquisition related issue

Secured information necessary to set-up and service newly acquired loans

Managed the process and conducted research and analyzed data necessary for loss mitigation, foreclosure, REO and bankruptcy loans received from prior lenders

Completed research tasks, set-up issue relating to loan documents and loan boarding information

Bookkeeping/Accounting Clerk

January 1991 - June 2003

THE UNIVERSITY OF CHICAGO

Chicago, IL

Entered and verified data into billing system. corrected invalid data and monitored open balances in customer accounts

Issues aging statements, investigated/resolved account discrepancies and implemented collection procedures to recover delinquent funds and reduce outstanding accounts receivable

Maintained and coordinated staff meetings. managed backlog files, coordinated staff meetings, handled customer service issues and questions

Created and maintained client log of services rendered for the college newspaper, created and maintained monthly and year-to-date comparison reports

EDUCATION

Vocational Degree

Taylor Business Institute

Chicago, IL

Prairie View A&M University

Prairie View, TX

TOOLS & TECHNOLOGY

Microsoft Excel, Microsoft Word, Outlook, Microsoft Access, AS400, JD Edwards, Vlook-up, Pivot table

VOLUNTEER WORK

Feeding the Homeless for over 15 years

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