Kathy L. Mapp

*** ***** **. **********, ** ***** 319-***-**** ac1v4x@r.postjobfree.com

OBJECTIVE:

I am returning to VA from IA where I have been in the Medical Administrative field for the last several years and wish to continue my career in that area.

EXPERIENCE:

Internal Medicine Reception/Administrative Assistant

Nov 2014 – Jul 2017 Mercy Hospital Clinic Services, Iowa City, IA

Perform front office duties, including greeting, check-in, and scheduling of patients utilizing Intergy System

Assist patients in updating information and confirm eligibility of insurance coverage

Answer multi-line phones and route messages to the correct parties

Input prescription refill requests for doctors

Draft and send correspondence to patients, to include no-show and termination letters

Utilize time-management skills to ensure that all scanning of documentation, as well as any correspondence and telephone messages are managed and submitted into patient charts.

Perform daily cash drawer duties to include collection of co-payments and reconciliation of cash journal

Reconcile daily schedules to confirm all encounters are coded correctly and submit to Central billing for posting of charges

Contact other hospitals, doctors’ offices, etc., to request medical records information

Train new personnel in Internal Medicine office procedures

Fill in for Urgent Care and Occupational Health as needed

Patient Services Specialist

May 2013 – Jul 2014 University of Iowa Community Medical Services, Riverside IA

Perform front office duties, including greeting, check-in, and scheduling of patients utilizing Epic and Centricity Systems

Answer multi-line phones and route messages to the correct parties

Perform daily cash drawer duties to include collection of co-payments and reconciliation of cash journal

Assist patients in updating information and confirm eligibility of insurance coverage

Answer multi-line phones and route messages to the correct parties

Perform daily patient count report and draft letters to patients who no-showed their appointment

Scan documentation into patient charts

Assist Office Manager in projects as needed

Client Services Representative

June 2011 – May 2013 Yellowbook USA/HIBU Cedar Rapids, IA

Connect with business clients regarding their print and online advertising needs

Review current marketing programs with clients, and recommend options to increase their business presence and bottom-line

Utilize Microsoft Word, Excel, Outlook, Mediapro and ICE systems to perform daily functions

Assist clients in designing mailings, websites, and print advertising

Participate in continued training for new product options and to keep abreast of changing marketing trends

Account Specialist/Assistant Supervisor

June 2010 – Mar 2011 Thomas L. Cardella, Coralville, IA

Perform telephone sales calls to business clients of Office Depot

Ascertain office supply needs and make suggestions to help business achieve their goals and increase their bottom-line

A Top 5 Sales Performer each month and promoted to Assistant Supervisor in 4 months

Assist in supervising and training a team of 40 team members

Run daily sales reports and review them with team members, in order to assist in achieving sales goals.

Utilize Microsoft Office, and several other programs to perform daily duties

EDUCATION:

Granby High School, Norfolk, VA - Graduate 1978

Tidewater Community College, Virginia Beach VA – Business Major

University of Richmond, Richmond, VA- Finance and Accounting Major

Des Moines University – Medical Terminology Certification

Personal references and previous experience available upon request

Contact this candidate