Customer Service Quality Assurance
Resume:
JANELL
PASINSKI
*** ***** *** ****** **** PA ***26
ac1v4g@r.postjobfree.com
www.linkedin.com/in/janell-pasinski-57290616
OBJECTIVE
To obtain full time employment
EDUCATION
Bachelor of Business Administration Temple University
2008-2012
EXPERIENCE
Billing Analyst II Medrisk
06/2016 –PRESENT
•Assist with monitoring unbilled monthly reports by division & resolve billing delays
•Participate in process improvements for invoicing to improve quality and timeliness
• Respond to client requests, document compliance and reconcile activity between systems
Quality Assurance Analyst/Trainer Medrisk
08/2014 – 06/2016
•Perform quality assurance measures and evaluate the work of Revenue Operations
•Review processes and policies to improve existing quality standards
•Train new and existing employees on existing or new policies and procedures.
Resolution Specialist (Escalation) Level II Medrisk
01/2014- 08/2014
•Assist with monitoring unbilled monthly reports by division & resolve billing delays
•Participate in process improvements for invoicing to improve quality and timeliness
• Respond to client requests, document compliance and reconcile activity between systems
Customer Service Professional Level II Medrisk
02/2013- 12/2013
• Provided Customer Service and Case Management for call center
• Responsible for case conservation, including calling adjusters and nurse case managers
• Respond to Daily E-mail, Web, and Phone inquiries from internal/external customers
Customer Service Rep Telerx Marketing
06/2016 –PRESENT
• Provided customer service in an inbound call center
• Sorted, responded to, and filed mail to appropriate fields.
Customer Service Rep The Hartford
05/2008 – 05/2009
• Trained in insurance sales and regulations for supplement insurance products.
• Assisted callers on the general service line.
SKILLS
Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
Ability to work with several operating systems, including Windows, Mac OSX, and Linux
Data Analysis
Analytical thinking, planning.
Strong verbal and personal communication skills.
Accuracy and Attention to details.
Organization and prioritization skills.
Problem analysis, use of judgment and ability to solve problems efficiently.
Contact this candidate