Customer Service Sales, account management

** ********* ******

Toronto, Ontario

M*M *X*

416-***-****

**********@*******.***

CARRIE ALBIN

HIGHLIGHTS

Experience as a competent manager teaching service best practices

Highly adaptable and excels at new and changing roles

Keen attention to detail; highly organized

Top notch Customer Service

ACCOMPLISHMENTS

Creation of employee handbook (mission statement, staff duties, sales techniques)

Development of marketing strategies & promotions to increase sales

Onboarding of new employees; team building, scheduling; training & teaching service best practices

Implemented loyalty programs to increase return visitor ship

EXPERIENCE

PUMPERNICKELS CATERING DELI 30 Adelaide Street East, Toronto

Catering Office Manager

September – 2015 – Present

-Accurately completed catering orders using Caterease and Pumpernickels CRM

-Overseeing two staff members, daily ordering, accounts receivable/payable, sales revenue & food costs

- Critical time management; attention to detail with a positive attitude and teamwork assertiveness

-Conflict resolution specialist, word & excel proficient

Compass Group Canada Eaton Centre, Toronto

Multi-Unit Operations Manager – Foodwares Market/O&B Chocolate Shop/Starbucks

January -2015 – April 2015

-Day to day operations overseeing a staff of 34

-Optimized inventory management and product ordering to minimize waste and maximize profit margins, scheduling and hiring of new employees

Luce Restaurant Toronto, Ontario

Manager/Consultant

July 2014- January 2015

-Reduced & controlled expenses by customizing the POS & implementing best practices

-developed the restaurant’s first incentive performance plan; motivating staff to increase overall sales

Fred’s Not Here Toronto, Ontario

Server

September 2009-July 2014

-Recognized as top sales generator

-Exceptional customer service skills

The Bottom Line Toronto, Ontario

Assistant Manager/Server

September 2006-September 2009

-Planned and executed special events for groups of 100+ patrons

-Scheduling; menu increases; programming the POS

The Keg Steakhouse Toronto, Ontario

Event Coordinator/Server/Host

July 1995-July 2006

-Coordinated seasonal events, excelled in sales competitions, customer service professional

-Brainstorming with management for effective ways to increase sales

-Evaluating, selecting and implementing solutions to problematic situations

EDUCATION

High school diploma; George Brown Events course

REFERENCES

AVAILABLE UPON REQUEST

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