Customer Service Administrative Assistant

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ANN-MARIE THOMPSON

Sunrise, Florida 33313

Home: 754-***-**** - Cell: 754-***-**** - ***********@*****.*** Finding challenges and an opportunity to experience professional growth. Utalizing experiences and skills effectively.

Highly motivational Training

Computer Literacy

Trusted key holder

MS Windows proficient

Multi-line phone talent

Quick learner

Team Building

Strong client relations

Exceptional communication skills

Creative problem solver

Strong client relations

12/2013 to Current Advocate

Convey Health Solutions – Miramar, FL 33025

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Served as the main liaison between customers and management Developed reputation as an efficient service provider with high levels of accuracy. Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.

03/2012 to 12/2013 Administrative Assistant

Office Team – Boca Raton, FL

Set up and explained new membership contracts.

Asked open-ended questions to assess customer needs. Directed calls to appropriate individuals and departments. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

09/2009 to 03/2012 Brand care specialist/ CSR

Global Response – Margate, FL

Answered an average of calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Communicated with vendors regarding back order availability, future inventory and special orders.

Answered product questions with up-to-date knowledge of sales and store promotions. 06/2006 to 2009 Receprionist/switchboard Operator

Anything On Wheels – Fort Lauderdale, FL

Earned management trust by serving as key holder, responsibly opening and closing store Politely assisted customers in person and via telephone. Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

Conducted weekly walk-throughs with the manager to discuss interior visual displays, EDUCATION

ADDITIONAL INFORMATION

including store window presentation.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.

1991-1996 High School Diploma: Majored in Music

Mona High - Mona Rd, Jamaica

Member of the [Music] Club

1999-2003 Certificate: Secreterial

Durham College of Commerce - Kingston, Jamaica

Coursework in Accounting, Finance and Statistics

References Available upon request..

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