Customer Service Office

HIGHLY SKILLED OFFICE CLERK

Over ** Years of Exceptional Service Specialized

In Office Operation, Medical Office, and Customer Service

Skills and Abilities

Customer Service Skills

Team Work Skills

Computer Skills

Communication Skills

Office Clerk Experience

Sales Experience

Medical Office Experience

Time Management Skills

Office Equipment Operator

30 WPM

Employment History

Waitress

02/2007 - 04/2013

Peace River Country Club

Bartow, FL

Took orders and served food and beverages to customers at tables.

Greeted club members, served tables, helped with lite cooking duties, cleaning and general kitchen duties.

Performed cashier and hostess duties.

Phlebotomy Technician

08/2004 - 05/2008

Bio- Life Plasma Center

Lakeland, FL

Performed administrative and certain clinical duties under the direction of physician.

Assisted in the following administrative duties: scheduling appointments, maintaining medical records, billing, and coding for insurance purposes.

Assisted in the following clinical duties: taking and recording vital signs and medical histories, preparing patients for examination, drawing blood, and administering medications as directed by physician.

Accounting Clerk

06/2000 - 06/2003

Bartow Ford

Bartow, FL

Performed accounts receivable and payable duties.

Assisted in office management systems and procedures.

Assisted in clerical duties: answering telephones, bookkeeping, typing or word processing, office machine operation, and filing.

RECEPTIONIST

02/1999 - 02/2000

Leonard Construction

Mulberry, FL

Assisted with customers check in.

Assisted with Office operation.

Performed customers follow ups.

Assisted with employee’s safety and security check in and check out.

SCREENING SUPERVISOR

12/1994 - 12/1998

SERA TEC BIOS

Lakeland, FL

Performed initial donor suitability.

Took vital signs.

Performed cash handling transactions.

Prepared medical records, files, and data entry.

Greeted new donors.

Created schedules for employees.

Performed inventory of supplies.

Supervised and monitored operations in screening area of Plasma Center.

Performed requisition of supplies.

Education and Training

Issuing Institution

Location

Qualification

Course of Study

Polk State College

Lakeland, FL

1 Year of College

Computer Applications

Bio-Life Plasma Center

Lakeland, FL

Certificate

Phlebotomy

Travis Vocational Technical Center

Lakeland, FL

Technical School

Business Administration

Travis Vocational Technical Center

Lakeland, FL

Technical School

Legal Secretary

Bartow Senior High

Bartow, FL

High School Diploma

General High School Curriculum

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