Active Directory Customer Service

Jim Chavarria

951-***-**** (C) ************@*****.***

Dedicated Sr. Network Security Analyst with over 10 years of experience. A skilled Network Administrator, Project Lead and Engineer, problem-solver as a computer troubleshooter/Break Fix of a wide variety of computer hardware/software programs. Excellent communication skills with clients, technical, personnel and business staff, along with proven effectiveness in coordination and teamwork. Work experience with Fortune 500 and smaller companies, diverse background ranging from Network Administrator, Network Technician, Project Lead and Training Support. I’m a Marine Corps Military Veteran.

EDUCATION

Bachelor of Science, Business Information Systems

University of Phoenix, Ontario, CA.

Associate of Arts, Data Processing

East Los Angeles College. Los Angeles, Ca.

CERTIFICATIONS

MCSA 2012 Classes – New Horizons Ca. - 2015

MCSE /MCSA+ Internet 2003, Net10 Technologies, Ca. - 2003

CISCO CCNA – Net10 Technologies. CA. - 2003

A+ Certification - Sylvan Corp, Ca. - 2002

PROFESSIONAL EXPERIENCE

Lake Elsinore School District, Lake Elsinore, Ca. May 2017 to July 2017

Computer Support – Robert Half Temp

Work as a Computer Support Technician in the IT department supporting local tech employees.

Setup and configured Apple iPads in the IT lab. Attached the iPads to the network, installed all applications needed by students and teachers. Tested all 2,000 iPads made sure they all worked correctly.

Setup and configured Apple Books (Laptops) in the IT lab. Attached the books to the network, imaged install all applications needed by students and teachers. Tested all 500 books made sure they all worked correctly.

At present going to all the schools for district, reimaging the older iPads and documenting all the changes.

Performed IMAC functions with in HP computers, MAC Book, iPads

Also performed Break/fix on computer, iPads, software etc.

Loma Linda Medical Center, Loma Linda, Ca. Aug. 2016 to Oct. 2016

Helpdesk Analyst – Contract

Worked as member of the Helpdesk Analyst group in the Information Systems department. My work was to support all of Loma Linda’s hospitals in Loma Linda as well as their hospital in Murrieta, Ca. I also supported all of Loma Linda’s clinics throughout the Inland Empire. I worked with internal and VPN remote users.

As a first line support person and troubleshooter worked on user’s problems and issues with user’s computer software and hardware.

Worked with user’s printers, fax machines, copiers, by remoting into computers and printers, checking the problem and fixing the problem or assigning the problem to other IT groups.

Service Now was our ticketing system I used on a daily basis, worked with SLAs for these tickets. I troubleshooted and fixed Windows 7&8 platforms, Windows Internet & intranet, Outlook, Microsoft Office suites, Adobe Reader, Adobe Acrobat. Used tools like Windows Active Directory for user accounts issues, Remote Assistance, Helpdesk lookup, Citrix as well as ping, ipconfig, and other Windows commands.

Troubleshooted and fixed a large number of hospital applications, systems issues and others applications such as Epic, Cerner, My Cart, Health-Bio, Midas Care & Management, Trace, On-Track, Performance Manager, People Soft/People Portal, API and many others. If the applications required in depth troubleshooting I assigned a ticket to a specialist for those applications.

Preformed IMAC functions with in Dell and HP computers.

Also performed Break/Fix on computers, printers and software.

Let Me Entertain You Music Co., Lake Elsinore, Ca March 2015 to July 2016 Technical Support

Worked as a part time Technician, working in a small music business company. My was job to setup and install computers hardware, laser printers, scanners and fax machines.

Installed and configured Microsoft Windows 8 and 10, Microsoft Office 2008, 2010 and 2016, Nero, Label Maker, other applications. Also installed and configured the printer, scanner drivers and tested them.

Part of my work was to transport and setup electronic equipment as well as transporting clients to different locations. When needed would handle the office functions such as sending and replying to client emails, phone calls, follow up client appointments, schedules and printing documents.

Performed IMAC functions in all office computers.

Also perform Break/Fix computer and printers, software.

Kaiser Permanente, Corona, Ca. Oct. 2004 to March 2014

Information Security Analyst Worked as a member of the National Security Administration team in Corona Data Center. Used my administrative, technical and customer service skills to process end user access requests. Worked with various OS platforms, such as Windows/Active Directory, Cisco Remote Access (RAS)/VPN in servers as well as Unix. Worked with various production and development applications, such as Remedy Ticketing System performing SLAs on tickets.

A Leader for Health Connect intranet access project for our team, one of the biggest projects presently for KP on all platforms nationwide. Provided technical and support assistance to all Health Connect staff/users, administrators and managers.

Security Administrator for Windows Active Directory, Remote Access (RAS)/VPN and Unix Security Administration functions, implementing Kaiser, SOX, HIPPA security policies, standards and procedures. Was responsible for turnaround time of processing production and development application access requests.

Creator of user accounts, groups, access to share drives in servers for Windows, Cisco Remote Access and Unix platforms. Troubleshooter for complex security integration and administration problems within a widespread environment.

Problem solver for technical issues with vendors, business partners, technical support, management and customers.

Writer of documentation for Active Directory, Unix, security issues and projects. Performed various duties which were defined by supervisor and manager.

Security Administrator for remote access (RAS) thru VPN.

Creator of user accounts in RAS (ACE) servers with certain rights.

Creator user accounts in SSL (ACS) servers with rights,

Programmer of RAS and SSL tokens for access into Kaiser’s network.

Administrator of all groups in domains/networks that provide access to applications, share folders, databases, Health Connect intranet and other environments.

Trained new employees on all areas of the work we performed.

Audit experience for HIPPA and SOX compliance policies and procedures, as well as users access into all areas.

Monitoring experience on users’ access into networks, domains, servers and databases.

Performed Break Fix functions on computers software and hardware.

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