Customer Service Representative

OBJECTIVE: Highly ambitious and resourceful individual looking to gain knowledge and eventually pursue a career in the field of Customer Service. Also to develop and acquire skills needed to be a well-rounded and adjusted individual.

SUMMARY OF SKILLS

Result oriented with the ability to manage conflicts and resolve crises in the workplace in an ethical but fair fashion.

Ability to negotiate honestly through effective communication in English both orally and in writing.

Intermediate level of skill using most Microsoft and POS computer programs.

Ability to meet deadlines working independently or in groups through years of enhanced multitasking and organizational skills.

First Aid and CPR certified- expired

Previous experience as a Customer Service Representative and People Manager

EMPLOYMENT HISTORY

[McDonald’s Restaurant, Toronto, ON]

[Department- Customer Service] [2010- 2015]

[1st Position: Crew]

Ensured that guests were greeted properly and their orders processed in a correct and timely manner.

Worked alongside management to ensure that food was within the required levels and temperature.

Ensured cleaning and organizing of carts and condiments were done before and after the peaks.

[2nd Position: People Manager]

Responsible for the staffing levels. That includes the hiring, training and development of new team members. Also, the eternal promotions of already existing crew and managers.

Ensured timely creation and release of crew schedules as well as the creation and release of payroll.

Ensured that everyone had sufficient uniform as well as the tools necessary to do the job expected of them.

Ensured that that the crew had quarterly outings and other activities to engage them and let them feel appreciated.

[Billy Bishop Toronto Airport- Porter Airlines, Toronto, ON]

[Department- Customer Service] [2016- April 2017]

[1st Position: Ambassador]

Ensured that guests were properly documented depending on the type of travel they were making.

Greeted and assisted customers with their check in and ensured that their luggage were in accordance with airport regulations.

Assisted passengers traveling with small children or those requiring a little extra time to board or deplane a flight.

Assisted passengers utilize the kiosk self-serve check in facilities made to alleviate the long lines at the check in counter, as well as answered questions passengers may have had during their time between flights.

[2nd Position: Representative]

Ensured that guests were properly documented depending on the type of travel they were making.

Checked in and boarded passengers.

Deplaned as well as groomed aircrafts

Ensured that flights went out on time and that weight and balances were accurately done on all flights.

EDUCATION

[York University, Toronto, ON] Sept 2015- current

[Human Resource Management]

[Westview Centennial High School, Toronto, ON] Sept 2010-June 2011

To whom it may concern,

My Name is Andrene Burrell. I worked for Porter Airlines since 2016 as a Customer Service Representative. A position I held dear to my heart as it allowed me to be able have first-hand interactions with the passengers as I was their first point of contact at the airport. This was my first taste of the airline industry and I am truly amazed by the wonders of it. I can either make or break their experience with us. My skills are derived largely from work and academia. I am happy to inform that I am familiar with the intricacies of the work place. Through my experience of working as a team member I am conscious of the importance of working as a team and taking decisions as well as working under pressure and keeping a cool and level head.

I am a proactive learner with a strong work ethic. I place great value on continuous learning . Taking initiative and paying keen attention to details are important qualities that I demonstrate in all tasks at hand. My involvements in extracurricular activities have honed my communication and leadership skills; have enabled me to work under the pressures of tight deadlines; and to value the importance of teamwork.

If given the opportunity, my contributions will prove beneficial to your company’s continued success. Enclosed are copies of my resume and credentials for your perusal. I am available to attend an interview to further discuss my candidacy.

Best Regards,

Andrene Burrell

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