Customer Service Manager
Resume:
Kelly Ortiz
*** * ********* ***, ****** Point, NJ, 08244
****************@*****.***
Career Focus
I have extensive experience in Sales, Customer Service, Receptionist, and Office Assistant.
My objective is to work for a company where I can grow and make a contribution to the success of that company.
Education
Colts Neck High School, Colts Neck, NJ 07728
2009
Ocean County College, Toms River, NJ 08753
Experience
Customer Service – Wawa
112 New Road, Somers Point, NJ, 08244 - 609-***-****
Customer Service
Register and manage payments
Preps and prepares food
Manage daily tasks
Preps and prepares beverages
Daily Side work
Office Manager – Addiction Recovery System (ARS)
1409 Cantillon Blvd, Mays landing, NJ, 08330 - 609-***-****
Log in Patients
Hold Confidential Information
Take payments from patients
Patient relations
Daily reports
Bank Runs
Hostess – Brio Tuscan Grill
3710 U.S. Route 9. Freehold, NJ, 07728 - 732-***-****
Greeting visitors, guests, and vendors/ Customer Service
Responsible for answering, screening, and routing phone calls.
Seating guests/ Daily routine side work
Arranging reservations
Gathering information for private banquets and parties.
Receptionist/Office Assistant – Alere Inc.
569 Halls Mill Rd. Freehold, NJ, 07728 - 732-***-****
Responsible for answering, screening and routing phone calls. Greeting visitors, guests, and vendors, and assists the Management Team with the smooth operation of the office.
Responsible for DHR and Magnet Creation per WI-50, formatting Plan Adherence in Excel on weekly basis, formatting quarterly production target spreadsheets on weekly basis for Supply Chain.
Responsible for creating/organizing/editing electronic folders and PDF files for QA Department.
Provide general administrative and clerical support for Workday Changes.
Organize Events such as Food Drive Fundraisers and donations to support relief efforts sponsored by Alere
Weekly updates for electronic bulletin board
Manage relationship with uniform vender, handle ordering/returning uniforms.
7/17 - Current
6/17 - Current
2/17 - 6/17
9/13 -2/17
Customer Service Specialist – Big Lots
135 Van Zile Rd. Brick, NJ, 08724 732-***-****
Provided customer service to the customers while running the Customer Service desk and working the sales floor.
Supervised cashiers
Responsible for balancing tills, did price changes, and answering phone calls.
Built merchandise for displaying.
3/13 - 9/13
Customer Service/Cashier – Kitty’s Boutique
235 Chambers Bridge Rd. Brick, NJ, 08724
Welcomes customers by greeting them, offering them assistance.
Directs customers by escorting them to racks and counters; suggesting items.
Advises customers by providing information on products.
Helps customers make selections by building customer confidence; offering suggestions and opinions.
1/12 - 3/13
References
Administrative Director for Addiction Recovery System (ARS) – Lucette McKenzie-Durham – 609-***-****
Office Manager for Addiction Recovery Systems (ARS) – Lorraine Gales – 609-***-****
Manager for Brio Tuscan Grill – Daisy Linceah – 732-***-****
Purchasing Manager Administrator for Alere Inc. – Judith Gibson – 732-***-****
Computer Skills
Training and Certificates
Microsoft Excel Spreadsheet • Microsoft Word • Microsoft Powerpoint • Microsoft Outlook • Ensur • SAP • WorkDay • Metro • Methasoft • Heartland • Paycom
CPR Certified • Microsoft Excel Basic • Microsoft Beyond Basic • Front Desk Safety • Careful Communications • Code of Conduct • Safe Harbor Privacy • Global Anti-Corruption • Business Writing Basics for Professionals
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