Customer Service Manager

Andrew McMullen

**** **** **** **** ********, GA 30062 404-***-**** *************@*****.***

about.me/Andrew.mcmullen www.linkedin.com/in/ahmcmullen

CUSTOMER SERVICE MANAGEMENT

QUALIFICATIONS PROFILE

Remarkably astute, accomplished, and empathetic professional with experience in customer service and management.

Exceptional qualifications in identifying and capturing market opportunities to accelerate expansion, increase revenue

and improve profit contributions. Highly adept in customer acquisition and customer service in client-focused

environments.

Dynamic sales and communication skills with aptitude to independently multitask, plan, and direct associates in

positive manner.

Quality driven professional with exceptional background in the areas of customer service and management.

Profound ability to develop positive and supportive relationships with colleagues, internal staff, and

management.

EDUCATION

Valdosta State University, Valdosta, GA

• Bachelor of Science Mass Media Film and Video, 2012

PROFESSIONAL EXPERIENCE

April 2015 – August 2017 Panera Bread Atlanta, GA

Manager

• Provide outstanding customer service through a solution-driven approach utilizing empathy and critical thinking.

• Accurately purchasing and receiving product.

• Maintaining customer satisfaction through efficiency and attention to detail.

• Creating and maintaining a relaxing and comforting atmosphere for customers.

November 2014 – April 2015 Power Home Remodeling Group Atlanta, GA

Marketer

• Provide homeowners with a free consultation towards home improvements in regards to windows, roofing, siding, or

any exterior appliance of the home.

• Enabled opportunities to increase company revenue by providing sales representatives scheduled appointments with

homeowners.

• Generated over $90K in revenue within the past five months of employment.

January 2013 – November 2014 The Better You Network Atlanta, GA

Station Manager

• Provide production guidance to ensure positive engagement with an average of 6 hosts and up to 30 guests on a

monthly basis as well as exhibit ease in flow/transition for show content while guaranteeing shows are produced for

weekly broadcasting with clear and crisp sound quality.

• Collaborate with the marketing department to create stock advertisements for radio productions as well as

prepare/upload shows and podcasts for radio airing.

• Improved the company’s advertising and overall production of its radio shows utilizing raw audio recordings to

compose radio marketing announcements.

• Established recording session guidelines for The “Better You” Network and developed a production process that

allows hosts to record shows for an entire month during one in-studio session.

• Customize services to meet each client’s unique needs while maintaining an entertaining environment and

continuously developing strategies to improve upgrade and radio shows to the best possible quality.

• Guarantee same day airing to capture shows via podcast for audience to download and listen at their leisure.

• Planned the company’s first “Better You” Networking event in October 2013 to show appreciation for past guests,

evaluate their business growth since their interviews, and provide an opportunity for them to socialize with similar

companies in their industries.

March 2012 – Present Freelance Film and Editing Atlanta, GA

Independent Contractor

• Filmed and edited a promotional video for the Finnish American Chamber of Commerce which was published on the

organization’s website within three (3) weeks ultimately emphasizing ways to improving education throughout the

state of Georgia; exceeded client’s expectations and was invited to film at their next symposium.

• Edited promotional and recreational video clips for the North Georgia Forest Watch in just under 3 days.

• Filmed, edited, and photographed ASCE Society of Engineers Banquet in 2012 and consulted with the department

head to select images which best represented the society on their website.

May 2011 – August 2011 Atlanta Business Video Atlanta, GA

Production Assistant Intern

• Selected as assistant editor tasked with filming/editing audio and testimonial videos for a beverage company which

generated more beverage orders for the business.

• Directly supported the senior editor by creating and inserting motion graphics to develop business video

advertisements resulting in praise and recognition.

• Set up and broke down lighting and camera equipment for on-set interviews.

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