Administrative Assistant Customer Service
Resume:
Gihan Asaad
Address: ** ****** *****, **
Calgary, AB T3C 3X7
********@*****.***
OBJECTIVE
Seeking a challenging Administrative Assistant opportunity where my skills and customer service experience contribute to maximize the office systems efficiency.
KEY QUALIFICATIONS
•Strong knowledge of computer systems and applications.
•Knowledge and ethics of practices for basic office administration and organization.
•Thorough understanding of the necessary principles of copying, faxing, scanning, mailing and filing.
•Profound ability to work effectively either independently or as part of a team.
•Ensuring accuracy, confidentiality and safekeeping of department records.
•Excellent attention to detail.
•Technical - MS applications, Lotus Notes, Internet and Email.
•Arranging all activities related to group meetings including the preparation and sending out of meeting invitations, agenda and document packages.
•Excellent data entry skills.
•Performing general office responsibilities and procedures.
•Strong oral and written communication skills with co-workers and external stakeholders.
INTERPERSONNEL SKILLS:
•Excellent presentation and communication skills.
•Outstanding team skills.
•A strong communicator who works best in a fast paced collaborative team.
•Self motivated and dedicated with ability to perform under pressure and under time constraints.
•Excellent skills interacting and interfacing with clients and helping them achieving their goals by properly understanding their requirements and concerns.
•Handled all issues or problems and coordinating the flow of work among the team members.
PROFESSIONAL EXPERIENCE:
GTA Service Administrator – RICOH Canada
Feb. 08 - to date
•Provided high standard, confidential, professional administrative and business support to the Branch Service Manager and support other service team members.
•Prepared and maintained required reports and organizational charts.
•Schedule meetings and events including finding a location, catering, attending the events to provide support, prepare materials, and other needs for a successful event.
•Complete and submit expense reports.
•Negotiated favorable terms and pricing agreements with hotels, vendors, caterers and other providers for service at special events.
•Enhanced communication between the service department and other related departments and executive team, developing a sense of teamwork and collaboration.
•General support for the entire department.
Executive Assistant – Soma Bay Development Company (Engineering & Construction Co.)
Mar. 06 - Aug.07
Receive internal /external mail and allocate to each department.
Daily data input related to internal office memos and external correspondence with company’s clients.
Complete coordination between clients and company engineers for related contracts issues.
Book and follow-up hotel and flight reservations related to the Manager’s weekly schedule.
Enter data for Public and Private Tenders; maintain list of all tenders and tender results.
Create new files for department staff and follow-up all their daily requests.
Perform normal office duties including, e-mailing, receiving/sending faxes, and any other required tasks.
Executive Assistant - The Swiss Chamber of Commerce Jan.05 - Feb.06
Responsible of incoming phone calls, mails and e-mails addressed to agents and clients.
Organizing monthly events related to the Swiss Chamber.
Data base for participants including correspondences, documentation follow-up, event agenda, hotel reservation, expenses and revenues.
Responsible of filing system in addition to file maintenance.
Answering and fulfilling clients’ requirements whether by phone, e-mails or direct visits.
Administrative Assistant for after Sales Division Manager – IGAT
Apr.04 - Dec.04
Complete support to IGAT staff for office supplies, and daily work requirements.
Generation of monthly reports related to IGAT activities.
Search for new suppliers through Internet for foreign trade activities with IGAT.
Full responsibility regarding company files and staff requests.
Customer Service - Claims Benefits Dept. - General Accident Insurance Co.
Dec.96 - Jun. 99
Acquiring basic knowledge in insurance principles and practices, system of work, routines, policy master and other available technology in the organization.
Dealing with clients, claimants, agents and with the Police and Court authorities in the most professional and efficient manner thereby enhancing a corporate image.
Preparing new claim files and registering them in the register and in the policy master on a day to day basis.
Ensuring proper documentation in the claim files for creating provisional reserves.
Closing files in the Policy master and in the respective registers by accurately recording equity.
Following up of documents from claimants.
Follow up of recovery from other insurance companies.
CERTIFICATES
1995 Bachelor degree of Commerce – Major Accounting
1991 High School Diploma
References available upon request.
Contact this candidate