Customer Service Representative
Resume:
NILDA MIGUEL
Land O Lakes, Fl 34638
ac1ut8@r.postjobfree.com
Objective
Seeking a position with an established company where my skills and background will be an asset to help the company grow and expand.
Summary of qualifications
Highly proficient in exceeding operational goals, removing barriers to achieve success,
and providing the highest level of customer satisfaction. My past work experience has proven my ability to accelerate within a highly competitive market place.
Education
Walter L. Sickles High School, Tampa, FL
Degree: High School Diploma
UMA: Medical Billing and Coding
Employment
Laser Spine Institute Patient Support / FMLA-STD Specialist
August, 2016 – Current
Tampa, Florida
Completing FMLA-Short Term Disability paperwork for all patients in all 7 facilities.
Conducts research when neened to resolve customers questions and complaints
Addressing all Disability questions for patients.
Answer calls from insurance companies with patient questions.
Answer Post Operative questions and concerns through inbound and outbound calls.
Liberty Mutual Claims Associate/ Customer Service Representative,CI
June, 2015 – August, 2016
Tampa, Florida
Resposible for Obtaining information from customers regarding claims from workers compensation and Integrated Disability Management, short-term disability, FMLA etc.) through a primary intake method (telephone reports, fax and other sources).
Monitors customer inquiries and/or problems, alerts management to potential problems.
Performs a limited range of customer service activities -- such as obtaining first notice of loss information, responding to inquiries, and/or explaining processing procedures -- to deliver the best possible outcome while meeting or exceeding the customer's expectation. Maintains essential information on all calls received
TCM Bank/ ICBA C3 Customer Contact Center Representative/Fraud Assistant
October, 2011 – October, 2014
Tampa, Florida
Answering 75-100 incoming calls daily and providing exceptional Customer Service to each cardholder
Making outgoing Courtesy Calls on accounts that are 5-29 days delinquent in an effort to increased revenue and profitability of the Contact Center
Provide all cardholders with “Community Bank feel” in line with Sr. Managements requirements while striving for first call resolution
Receive and track visa applications sent from potential customers and Agent banks in order to speed line the process of underwriting
Input all Credit Limit Increases into the Underwriting data base in an effort to assist the Credit Department with accuracy and turn-around times
Responsible for analyzing basic account activity through the utilizations of fraud reports, validating suspected items against established rules
Review and analyze low to high risk activity on alerted visa accounts such has check kitting, high risk foreign country transactions and any transactions over 10K
Determine whether holds or account restriction may need to be placed against accounts through analysis of the account relationships and the probability of the loss to the bank.
Verizon Wireless Customer/Sales Service Representative
August, 2007 – October, 2011
Tampa, Florida
Answering a high call volume of customers
Research and resolve billing inquiries and concerns in a timely and professional manner
Educate customers on current products and services offered to them and advise them of new products that will be coming available
Up selling and advising of additional products to customers with the intent to increase revenue and exceed set company goals
Providing excellent customer service based on needs and concerns
Troubleshooting service and equipment issues while displaying patience and professionalism
QUALIFICATIONS / SKILLS
*Extensive working knowledge in Microsoft Word, Microsoft Office, Excel, Power point, Internet Explorer, Outlook and Netscape Navigator.
*Proven ability to manage multiple tasks, set priorities, create problem-solving solutions, and successfully work in teams as well as independently.
*Proficient in the use of ICD-9 and HCPCS-CPT codes
*Strong Customer Service skills
*Fluent in Spanish.
*Received numerous awards and three consecutive quarters of perfect stats for sales, performance, perfect attendance, and customer compliments.
Contact this candidate