Service Representative Manager
Resume:
Sandra G. Bell
Southfield, MI 48033
Career Objectives
A position as Customer Services Reprentative where I can utilize my social work education and experiences.
Education
Bachelor of Science Degree – Social Work
Eastern Michigan University
Certification & Licenses
Social Worker, Board of Social Work
Summary of Qualifications
Case management skills, confident in crisis situations and able to develop professional relationships with consumers and their families. Ability to monitor, evaluate and determine goal focus with consumers. Good communication and listening skills, capable of working with challenged adults and diverse populations. Knowledge of Social Services and Macomb Oakland Regional Center organizations. Advocate for consumers in the community, providing referrals to other agencies, documentation of consumer service plans, updates and termination reports.
Work Experience
Family Living Center, October 1996 – Present
Group Home Manager
Managed the Supportive Independence Program servicing developmentally challenged adults and provided appropriate care and training for residents in an apartment setting.
Responsible for supervising the group home staff and consumers
Budgeting consumers’ funds, scheduling and implementing medical appointments; and meeting with other agency representatives
Supported in shopping for groceries and meal preparations
Aided with bathing and dressing and helping to develop range of motion as required
Direct Care Provider
Responsible for direct care and supervision of residents’ daily living skills in a group home setting
Responsible for hands-on training, preparing meals and assisting with personal care
Department of Human Services, September 1999 to April 2013
Family Independence Specialist
Delivered services for socially economically disadvantaged individuals
Assisted families in development of plans for self-sufficiency
Provided services such as daycare, employment and training services, medical and cash assistance
Care Givers of Detroit, Michigan, November 1996 to October 1999
Families First Specialist
Received at-risk cases of Child Protective Services and conducted initial interviews and provided follow-up
Attended court hearings, provided termination reports and follow-up services at three, six and twelve months
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