Ka Kiertoukaisy Lor

**** ***** ***

Sacramento, CA 95838

ac1urv@r.postjobfree.com

Phone: 916-***-****

CAREER OBJECTIVE:

Interest a career in IT that allow me to grow with the company and help clients achieve their goals through the assistant of my skills and knowledges regards to marketing, computers, customer services and other relevant skills to the job responsibility and duties.. EDUCATION:

September 2016- Present - American River College, Sacramento, CA Associate of Science in Legal Assistant - Paralegal Associate of Science in Information Systems Security (Cyber Security) Credits toward-

Master Degree in Computer Science concentrated on Networking Security California State University, Chico

May 2003 - California State University, Chico

Bachelor of Science Computer Science option in Applied Math Bachelor of Science in Mathematic option in Applied Science KEY STRENGTHS/COMPETENCIES:

Very strong people skill.

Very Marketing personality well via phone, email, direct mailer, or face to face. Excellent organizational skills.

Good communication including excellent customer services orientation. Work well with team or independent.

Technology easy with the ability to use business software and applications. Accuracy and attention to detail with ability manage stress timely and effectively. Knowledge general office procedures, Computer literacy and good keyboard skills. Demonstrated ability to remain self motivated at all times and flexible in working hours. Ability to multitask and manage priorities effectively. Bilingual: read and write in both Hmong and English. WORK EXPERIENCE

January 2017- April 2017

Tax Preparer,

Liberty Tax Services (Carmichael, CA)

● Manage all aspect of tax preparation office range from marketing to technical support.

● Hire, train, and supervise employees.

● Research, gather, tabulate staffing, sales, and marketing data

● Attend training, prepare report and make policy, procedure and marketing campaign.

● Analyse federal and state tax laws and advise staff of potential impact.

● Work well under pressure and in stressful conditions.

● Responsible for the accurate completion of a customer’s income tax return.

● Communicate well with all customers.

● Excellent customer services.

● Friendly and very customer-oriented.

● Ability to follow procedures, understand correspondence, and learn tax return preparation using our tax course.

● Work independently or under very limited supervised. June 2016 - October 2016

Promotional Coordinator,

Roc Advertising - Express Personnel (Sacramento, CA)

● Initiate Direct Marketing Mailer job for customers

● Process job request and send request to designer for proof creative

● Provide customer services to both client and vendor employee

● Responsible from: initiated mailer request, process artwork, delivery proof to customer, make sure artwork send to print, delivery to client, and collect payment.

● Accurately verified project type, dates, and contact information for customer

● Work as middle person from customer to press and ship out mailer.

● Able to coordinate multi-tasks in a professionally environment. December 2015- April 2016

Legal Assistant,

LeeGoff Law Firm (Sacramento, CA)

● Personal injury: initial intake/setup client file/closed file

● Ordering medical records/bills

● Follow up with med pay from insurance

● Bankruptcy: setup client file/ file with court/ gather documents for hearing

● Unique ability to provide on going support to attorney with huge array of practice area including preparing for demand package on personal injury claim.

● Excellent knowledge of handling court filing documents include medical records/bills ording

● Strong ability to use business software and applications in legal environment

● Demonstrated ability to remain self motivated at all times and flexible in working hours

● Knowledge of handling case keeping priorities in mind May 2014- Present

Insurance Agent,

Chao Vang Insurance Agency

● Sale insurance products: Life and Commercial Insurance

● Excellent Communication and excellent organizational skills

● Customer Services, multitask, excellent customer service phone skill.

● Work well with team or independent

● Ability to multitask and manage priorities effectively

● Accuracy and attention to detail with ability manage stress timely and effectively August 2008- April 2014

Insurance Agent,

Farmers Insurance (Sacramento, CA)

● Sale insurance products: Life, Auto, Home, Health, Commercial, and Worker Comp.

● Meeting codec on a monthly, quarterly, and yearly basis.

● Sale Investment product: Variable Life, 401(k) Rollover, and mutual fund account.

● Cold Calling and other marketing for products.

● Community involvement such as donate, volunteer on school and community events.

● Excellent Communication

June 2006- July 2008

Information Service and Technology Helpdesk Analyst, Butte-Glenn Community College District (Oroville, CA)

● Supervised student assistant and other helpdesk technicians.

● Serve as primary support liaison between campus IT services and customer and as such deliver quality customer service by understanding customer needs and expectations.

● Provide first/second tier technical support for users of campus technology services.

● Communicate with en-users in a courteous and supportive manner.

● Detect, diagnose, and resolve PC, peripheral and application errors with users through remote access, over the phone, E-mail or in person. Triage the most complex problems to the appropriate technical support areas.

● Consult with end-users on a variety of technical issues, give guidance and recommend appropriate solutions following IT policy and guidelines.

● Maintain registry of campus software licenses using established procedures.

● Create and manage user accounts for network / email and other campus wide applications.

● Train end-users in appropriate user of District authorized software application and other technical solutions when appropriate.

● Created and Maintained Website for Student, Faculty and Staff technical help, and compose technical documentation and instructions for end-users of technical services when needed.

● Assist users in the purchase of hardware and software by obtaining quotes and preparing purchase orders following by established IT purchasing policies and procedure.

● Perform clerical and secretarial duties such as filing, typing, and receptionist, data entry, duplicating, inventorying, and ordering supplies, proofreading, maintaining vendor directory information, and updating technical references manuals.

● Serve as classified senator for 2006-2007 fiscal calendar years. April 2003-July 2008

Life & Health Associate,

Primerica Financial Service (Oroville, CA)

● License to sale; Life insurance, home loan, LTC, Investment products.

● Marketing such as cold call.

● Used computer to keep track of business files, follow up tasks, and business.

● Effective communication with team and clients.

● Attend motivation seminar about business products.

● Assisted in organize, plan, and implemented meeting/workshop/business events. April 2004-June 2005

Site Coordinator,

Butte County Office of Education (Oroville, CA)

● Install and configure windows computer with application and network.

● Operate and maintain data using EZ report software and basic internet technical skills.

● Follow verbal and written plans/ instruction with limited supervision.

● Communicated with community, principal, teacher, and parents to coordinate activities.

● Collect student grades data to submit with department for grant renewal.

● Assisted other coordinator troubleshooting and diagnosing malfunction computer problem.

● Operated office equipment including copier, fax machine, computer and media softwares. January 2002 - October 2003

Bilingual Hmong Marketing Associates,

State Farmer (Oroville, CA )

● Making cold call and set appointment for potential prospect clients

● Organize prospect quote query on business products: Auto, Home and Life

● Use MS excel and MS access to maintain customer query and records

● Communicate effectively with customers and staffs including via letter, phone, and emails

● Work well with diverse clients and staffs

RELEVANT SKILLS/CERTIFICATES:

Expert in MS Office Suite

Facilitate MS Office course: Excel, MS Word, Powerpoint and Outlook Consistency Life Bonus Award - 2010;2012

UNIX/Mac/Ws_FTP/Putty

A+: Operating System - Certificate

A+: Hardware - Certificate

Win 98/NT/ME/XP/ Vista/7/8

Coveredca Certified Agent

Security Series 6, 63, 26 (Inactive)

Life Agent license

Property & Casualty Agent license

Consultative Sale Service Certified

Topper Club in life achievement - 2010; 2012

Award Top Life Producer - 2010

Award Top Auto producer - 2009

REFERENCE: UPON REQUEST

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