Customer Service Manager
Resume:
Magdy Salama
Kingwood,TX,77345
Qualifications: 25 years solid retail experience in specialty stores,
large department stores, and off – price
Department stores
EXPERIENCE:
2016 – Present Store Manager with K&G Superstore
2009 – 2016 District Manager, Dollar General.
2006 - 2008 Senior Store Manager, Sears Honolulu, Hawaii
2004 - 2006 Kohl’s Department Stores, Store Manager
2001 - 2004 Wal-Mart Rising Star co managers
Southern California Region
2000 – 2001 Super Kmart Center, Great Lakes Region
Store Manager
1998 – 2000 Kmart Center, Southwestern Region
Store Manager
1996 – 1998 Marshall’s Department Stores, Houston, Texas
Store Manager
1991 – 1996 Foley’s Department Stores, Houston, Texas
Area Sales Manager
1982 – 1991 Craig’s Department Stores, Store Manager
STRENGTHS:
Sales:
1Exceeded business plan objective consistently
2Placed in top ten stores in Marshall’s Chain for 32 consecutive weeks in 1997
3Chosen “store of the region” February 1997
4Surpassed the projected 1997 sales plan by 28%
5Increased sales at the El Centro Kmart in the year ending 1998 by 20% Vs Plan
6Increased gross plan 1.7 million over plan at the Spring Valley, Ca. Kmart in the
Fiscal year 1999
1982Increased net profit to 5.3 Vs 4.6 million last year, with sales to 76 million Vs67 million ly at the Oxnard, Ca. Wal-Mart store in the fiscal year 2002
1983Exceeded sales plan for the first half of 2004 by $1.2 million, with sales over $46 million
OPERATIONS:
6Instrumental in converting Kmart in Auburn Hills, MI. to a 24 hour Super Center with a full grocery department, a first accomplishment in “in the box” redesign
7Outstanding inventory results for 1997 – from 3.8% to 2.3%
8Increased store profit margin by 10% in 1997
9Decreased projected store expenses by 5% in 1997
10Streamlined operations and replenishment to match Kmart customer needs in order to close the gap against the competition
11Decreased 1998 year end inventory wasted to less than 1% Vs 3% the previous year at the El Centro Kmart
12Decreased 1999 year end inventory waste 1.9%Vs 5.7% the previous year at the Spring Valley, Ca. Kmart store
13Outstanding inventory results at Wal-Mart Porter Ranch Store - .32% Vs company average 1%
HIRING, TRAINING, & PROMOTING:
1982Successful track record in hiring the proper associates
1983Encouraged self – development by instilling a “sense of ownership”
1984Established a “Bridge to Management” program which created opportunities for promotion within
1985Helped hire and train all department managers and assistant managers in the multi-level Wal Mart store in downtown Los Angeles
CUSTOMER SERVICE:
1982Created an environment that evinced sincerer personal interest in customer needs
1983Marshall’s store achieved a 3.8% customer service satisfaction, being considered one of the “Top” stores in the Marshall’s Chain
1984Reversed customer service ratings at the El Centro Kmart from the lower 60’s to the upper 90’s
1985Using the same methods in the Spring Valley Kmart, brought up customer service results from 62% to 91%
1986Created a customer centric culture at the Sahara Blvd Kmart in Las Vegas. Brought overall customer approval from 28% to 61%. Corporate average is 47%
PROBLEM SOLVING:
1982Expeditiously addressed the opportunity “Heads On”, prioritizing with a sense of urgency
EDUCATION:
1975 -University of Cairo, Egypt; Business Administration Degree
1980 -American University, Cairo, Egypt; Accounting
1981 -Pennsylvania State University – Computer Programming
1992 -May Company Dimensional Training – DMT-1 Managerial Skills
2003 -Wal-Mart Rising Star School – Bentonville, Arkansas
PERSONAL ACCOMPLISHMENTS:
2002 Only Wal-Mart co. – manager chosen to attend Rising Star School from
Southern Region
2001 -Promoted to higher volume store in Auburn Hills, MI. by the president of
Kmart. Helped him with “In the Box” conversion to Super K
2001 -Opened the first Kmart Express Gas Station and Food Mart in Detroit
1999 -Promoted to higher volume stores in Kmart – El Centro, Spring Valley, and Las Vegas
1997 -Succeeded as team captain opening a new Marshall’s store in Tempe, Arizona within the 10 day deadline.
1996 -Chosen by the regional vice president of Marshall’s to travel to El Paso, Texas to aid in restoring one of their troubled stores
1994 -Personal appreciation from the CEO of Foley’s awarded for outstanding
Efforts in training Foley’s managers in the Home Area
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