Marylee Woods

**** * ********* **

Milwaukee,Wi *3216

cell: 414-***-****

ac1uqn@r.postjobfree.com

OBJECTIVE

I am a dedicated Customer Service Associate with more than 12 years experience.

Looking to apply my Medical Billing and Coding education to a position in the Health Care and Customer Service industry.

A hardworking, honest and loyal individual who has a passion for learning new skills and gaining experience to extensively

utilize my customer service skills.

SKILLS

Health care billing proficiency, Clinical training, Problem resolution ability,CPR/ BLS certified, Chart preparation /filing aptness,

Extensive Medical terminology knowledge, Medical Coding capability, Competency in procedure development, Patient / Family focused.

EXPERIENCE

Miller Coors - Sanitation Associate 08/2014- Present

Responsible for removing finger marks and smudges from vertical surfaces,including door frames and glass partitions. Swept and damp-mopped private stairways and hallways, Emptied and cleaned all waste receptacles, stocked toilet tissue and paper towels as well as other restroom supplies.

Columbia St Mary's Hospital - Environmental Services 04/2013-08/2014

Responsible for cleaning Occupied/ Discharged patient rooms, public restrooms, lobbies, blood labs, office spaces, as well as remove trash and dirty linens from patient rooms and hallway bins.

Milwaukee City Center Hilton Hotel - Housekeeping 03/2011-04/2013

Greeted all guest in a courteous and professional manner, fostered strong working relationships with all hotel departments. Delivered requested items to guest rooms also responsible for cleaning vacant/occupied guest rooms also recommended top dining and entertainment options for the guest from within the hotel or in the Milwaukee area.

Walmart - Customer Service Associate 02/2003-11/2008

Maintained up to date knowledge of store policies regarding payments, returns and exchanges. Cross trained and provided back up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and putting away shop back merchandise also have the ability to process Money orders, Money Grams, and Check Cashing .

Market Probe- Customer Service Rep Call Center 03/2002- 01/2003

Provided accurate and appropriate information in response to customer inquiries Demonstrated mastery of customer service call scripts within specified time frames.

Built customer loyalty by placing follow up calls for customers who reported product issues.

EDUCATION

Milwaukee Career College 08/2009-04/2010

Medical Billing and Coding Certificate

GPA 3.4

Ability to apply ICD9 CM, HCPCS level 1&2 Codes, Understanding of Medical insurance concepts including Medicare and Medicaid, Knowledge of Medical terminology and Anatomy and Physiology, Ability to utilize office computer systems, Knowledge of Reimbursement & Billing systems for both Hospitals and Physician offices.

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