Accounting

Career Focus

Obtain a challenge position in a company where skills and experience are valued and offer opportunity for further advancement.

Summary of Skills

Advanced MS Office Suite proficiency, results-oriented, strong problem solver, meticulous attention to detail, flexible schedule, Customer targeting, Internet marketing, Excellent Communication skills.

Languages: English, Italian, Turkish, and Albanian (native language)

Professional Experience:

Campaign for Working Families

IRS Advanced Certified Tax Preparer - Philadelphia, PA

Vita/TCE Volunteer (Internship) January 2017 to April 2017

Volunteer Income Tax Assistance (VITA) and Tax Counseling for the Elderly (TCE) Programs

Provide free tax return service to qualified individuals and families

Fill out electronic forms for both federal and state tax returns using Tax-Slayer

Front desk representative. Organizing files, direct customers based on their needs

Receiving Clerk

Marshalls Distribution Center – Philadelphia, PA September 2012 to Present

Verify and keep records on incoming shipments: Compare identifying information and count, weigh, or measure items of incoming shipments to verify information against bills of lading, invoices, orders, or other records.

Unpack and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.

Deliver or route materials to departments using work devices such as hand-truck, conveyor, or sorting bins or hoist shipments from receiving platform to storage or work area.

Direct others in receiving incoming shipments.

Community College of Philadelphia April 2014 to April 2015

Philadelphia, PA

Performed student background reviews to develop tailored lessons based on student needs

Coordinated after school tutoring hours with other teachers to help students in need of extra attention

Tele Performance

Call Center Operator – Campaigns (SKY, ALITALIA etc)

Tirana, Albania May 2009 to May 2012

Call center operator highly motivated who worked for different campaigns such as SKY, ALITALIA Etc.

Experienced in successfully performing first level Customer Service Representative Functions in a Call Center environment.

Strong problem resolution/negotiation skills as related to escalated Customer issues.

Answered incoming customer requests and enter the information into the Customer Service Database – ensuring they are accurate.

Provided accurate information to callers based on an understanding of customer and service requirements

Determined the course of action for each call based on pre-established guidelines, channeling to appropriate staff

Experienced in taking a high volume of calls and being EXTREMELY professional and personable on the phone utilizing effective communication, courtesy and professionalism in all interactions, both internally and externally.

Performed general administrative duties (such as filing, faxing and retrieving phone mail), backing other unit members as needed, and performs other duties as assigned.

Performed outbound calls to providers to obtain additional information needed to certify cases on as needed basis

Contribute in the improvement of public relations between the company and its clients.

Data Entry

Infratest S.P.A- Milan, Italy August 2006 – September 2008

Compile, sort and verify the accuracy of data before it is entered

Compare data with source documents, or re-enter data in verification format to detect errors

Store completed documents in appropriate locations

Locate and correct data entry errors, or report them to supervisors

Customer Service Representative

Abacus S.P.A- Milan, Italy March 2002 to June 2006

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.

Check to ensure that appropriate changes were made to resolve customer’s problems

Solicit sales of new or additional services or products

Complete contract forms, prepare change of address records, or issue service discontinuance orders using computers.

Education

The Penn State University – Abington, PA Graduation August 2017

Bachelor of Science – ACCOUNTING

Minor in Information Science and Technology

CPA Candidate – 3.67 GPA/4.00

Coursework in IST 110, IST 210, IST 220

Member of Finance and Accounting Club

Community College of Philadelphia – Philadelphia, PA Graduated August 2015

Associate of Arts: Business Administration

Coursework in Microsoft Certificate 2010

3.90 GPA/4.00

Coursework in Applied Computer Technology CIS 103

Member of Phi Theta Kappa Honor Society

Accomplishments

Earned highest marks for customer satisfaction, company-wide

Resolved 90% of customer service issues within 10 min time to maximize loyalty and retention

Excellent social working abilities demonstrated

Languages spoken English, Albanian, Italian and Turkish

AICPA Member & PICPA Accounting affiliate since March 2017

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