Customer Service Representative

SUMMARY

HIGHLIGHTS

JOHDAESHA BUTLER

**** ****** * **, ****** Haven, FL 33881 H: 863-***-**** **************@*****.*** Energetic RECEPTIONIST with 3 years CALL CENTER experience in high-level executive support roles. Organized and professional. Dedicated and focused RECEPTIONIST FINANCIAL SERVICE REPRESENTATIVE who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

CPR and First Aid certified,

experienced in the ability to assist

residents and clients with activities

of daily living

Experienced in blood drawing,

performing lab tests, EKG's,

assisting nurses and doctors,

taking vitals, and giving injections

Operation and maintenance of

bio-medical equipment

Maintained sterile fields and

application of dressings

Acute and long-term care

experience

Wound documentation and

dressing care

Specimen collection )urine, feces,

sputum)

Suction and catheter

trainingMicrosoft Office

proficiency

Excel spreadsheets

Self-directed

Results-oriented

Time management

Professional and mature

Strong problem solver

Resourceful

Dedicated team player

Strong interpersonal skills

Understands grammar

Proofreading

Medical terminology

Self-starter

ACCOMPLISHMENTS

EXPERIENCE

Billing and coding

Insurance eligibility verifications

Patient charting

Everest University, Lakeland, FL Diploma, Medical Assistant- July, 2016. Dean's List.

Everest University Ambassador.

cpr,first aid certification

12/2016 to Current INBOUND/OUTBOUND/ CALLS

GC services - lakeland, FL

PAYMENT ARRANGEMENTS.

PAYMENT EXTENSIONS.

RECONNECTIONS CELLULAR LINES.

DISCONNECTED PHONES,ETC.

Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives. Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Improved customer ratings by 90]%. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues. Implemented changes to customer service program.

07/2016 to 10/2016 HEALTH CARE INSURANCE REPRESENTATIVE SYKES - Lakeland, FL

Compiled coverage and rating information in an accessible format. Processed applications, payments, corrections, endorsements and cancellations. Supported patients with customized patient teaching tools. Assisted with the development of the call center's operations, quality and training processes. Properly directed inbound calls in phone queues to improve call flow. 08/2015 to 08/2016 administrative assistnt

EVEREST UNIVERSITY - Lakeland, FL

filing papers receptionist, answer phones

library inventory, staff directory, campus tour,xfer calls, school infoManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Designed electronic file systems and maintained electronic and paper files. Maintained the front desk and reception area in a neat and organized fashion. Planned meetings and prepared conference rooms. Maintained an up-to-date EDUCATION

SKILLS

department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Organized files, developed spreadsheets, faxed reports and scanned documents. Managed the day-to-day calendar for the company's senior director. Received and distributed faxes and mail in a timely manner. Received and screened a high volume of internal and external communications, including email and mail. Managed daily office operations and maintenance of equipment.

05/2015 to 08/2016 Home Health Aide

Maxim Healthcare - Lakeland, FL

Assisted patients with multiple chronic diagnoses, including COPD and asthma. Assisted physicians in focus studies on subject of prenatal care. Developed patient care plans, including assessments, evaluations, and nursing diagnoses. Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.

06/2014 to 05/2015 CUSTOMER SERVICE REPRESENTATIVE GC SERVICES - lakeland, FL

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Improved customer ratings by 90%. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication. Ran reports and supplied data to fulfill customer report requirements. Built customer loyalty by placing follow-up calls for customers who reported product issues. 2014 High School Diploma: HIGH SCHOOL

PENFOSTER - Lakeland, FL, US

administrative, attention to detail, Billing, CALL CENTER, CPR, clients, customer service, documentation, EKG's, filing, First Aid, drawing, injections, INSURANCE, INVENTORY, long-term care, Medical Terminology, office, ENTERPRISE, office equipment, organizational skills, Excellent people skills, coding, RECEPTIONIST, scheduling, Specimen collection, supervisor, PHONES, PHONE, plan of care, taking vitals

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