Manager Customer Service

OLIVIA ROBINSON

***** ******* ***** **

RICHMOND, TEXAS 77407

*******************@*******.***

Objective

Demonstrates a passion for business that is evident with a “can-do” attitude and dedication to success. Has a sense of personal ownership for all work produced and enthusiastic about increasing my wealth of knowledge within any industry. Exhibits a strong work ethic, tenacity and positive attitude.

Houston Community College Houston, TX

Associate Degree in Applied Science Spring of 2015

University of Houston (Active fulltime student 2017)

Skills

Heightened people skills through interacting with employees and Management daily

Proven track record of success with Quality Assurance and Inspections of products for Hewlett Packard

Detailed oriented individual with passion for perfection and improving Business Acumen

Excel, Word, PowerPoint, Access

EXPERIENCE

Bakery Department

Gem Foods Services Corp

Manager: Vicki Lynn

Rosenberg, TX April 2013 – July 1, 2016

Bakery Manager -

Provided all reports for daily, weekly and monthly figures of sales to purchases.

Responsible for all orders, returns and billing reports, cross and local merchandising and ordering.

Interviewed job candidates and made staffing decisions.

Scheduled and led weekly department meetings for all bakery employees

Reviewed, approved, and received orders, distributions and deliveries daily.

Generated repeat business through exceptional customer service.

Conducted bakery inventories once per month.

Customer Solutions Rep IV

TSG HPS Tech Service Delivery Ops - Hewlett Packard February 2003 – August 2010

Develop a SharePoint for the Americas Dead on Arrival Program

Update and distribute weekly and monthly Programs with Project Management Division

Maintain DOA metrics tracking the Top 10 DOA’s issue

Support DOA team by creating queries on DOA issue

Assist with researching information for escalation resolution

Administrative support to engineering and quality operations, the task included:

oGeneral filing and records maintenance

oPreparing routine correspondence

oCompiling data for reports

oVerifying data, data entry

oProcessing various documents (i.e. claims forms and invoices)

oAssisting with data analysis reports

Manage supported processes and Portfolio Management Center reports

Facilitate DOA Team Meeting

Demonstrated extensive knowledge of company policies and procedures to complete complex, specialized tasks in creative and effective ways.

Administrative support to engineering and quality operations.

Worked on complex assignments that are require judgment, initiative, and technical/specialized knowledge to resolves problems and develop recommended solutions

Implemented assignments which were completed using established procedures with minimum supervision

Generated and maintain DOA escalation tracker using a Share Point site

Developed and publish reports, in a timely manner.

Communicated quality issues to team, managers and/or delivery contacts

Supported US and AME DOA rate improvement reaching our goal of 200K in cost saving/avoidance

Quality Inspector May 1994 - February 2003

Compaq - Inspector

Manager: Dale Robins

Coordinated daily movement of Power Supplies online and manual tracking system

Managed Quality Control and inspection procedures for Power Supplies

Facilitated monthly defective parts trend reports to Operational Managers

Collaborated resolution on defective part with engineers

Generated purges for failure analysis

Inspected incoming Power Supplies from outside vendors

Coordinated and facilitated meeting for Engineers and Vendors

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