Customer Service Manager

ALVAREZ, LOWELL ANGELO C.

Blk. ** Lot * Chico St. Antipolo Hills,

San Luis, Antipolo City

Tel No. 091******** / 094********

E-mail address: *******************@*****.***

OBJECTIVE: To have a position that will allow me to incorporate my skills and knowledge in Business and in the Travel and Tourism Industry.

Personal Data:

Age : 31 years old

Sex : Male

Date of Birth : December 28, 1985

Place of Birth : Fort Bonifacio, Makati City

Civil Status : Single

Height : 5’10

Religion : Roman Catholic

Nationality : Filipino

EDUCATIONAL ATTAINMENT:

BSC- Major in Tourism Management

Far Eastern University

Nicanor Reyes St., Sampaloc Manila

SY: 2003-2008

Secondary

Southridge Private High School

Antipolo City

SY: 1999-2003

Elementary

Mother Goose Montessori Grade School

Antipolo City

SY: 1994-1999

ACADEMIC AFFLIATIONS:

PUBLIC RELATIONS OFFICER

Tourism Management Society

Institute of Accounts, Business and Finance

Far Eastern University

Academic Year 2006-2007

Member

Tourism Management Society

Institute of Accounts, Business and Finance

Far Eastern University

Academic Year 2005-2006

WORKING EXPERIENCE:

October 10 2016 – PRESENT - Cardno Emerging Markets

BEST Program

Travel Coordinator

14th Flr Marco Polo Business Ctr.

Ortigas Center

Pasig City

October 26 2015 – September 2016 - C&C Travel Remote Connections

Amadeus/Online Ticketing Manager

Unit 2F Don Alex Bldg. Brgy Paltok

San Francisco Del Monte

Quezon City

April 16 2015 – October 10 2015 - Adventure International Tours Inc.

Corporate Travel

Senior Travel Counsellor

4f Eurovilla 2 bldg.

Rufino st. Legaspi Village

Buendia Ave, Makati City

Mar 19 2011 – April 09, 2015 - Rajah Travel Corporation

Asian Development Bank Implant

Travel and Tours Consultant

8 ADB Avenue Ortigas, Mandaluyong City

May 15 2008 – Mar 05 2011 - Amadeus Marketing Philippines

Regional Data Entry Services Department

RDES SPECIALIST

30th LKG Tower Ayala Avenue, Makati City

CAREER HIGHLIGHTS

CARDNO EMERGING MARKETS (BEST Program)

Coordinates Air Travel

Receives requests for travel and books flights based on approved itinerary, including airport transfers in Manila

Where there are changes in travel details, confirms the details and approvals, and arranges the rebooking or purchase of new tickets

Coordinates Project Vehicle Dispatch; Booking Car Rentals (within Manila, airport transfers, outbound to Luzon areas)

Manages the web-based booking of BEST Program vehicles (2) and certifies on appropriate tracking of serviced requests

Books additional cars from the BEST service providers and manages the changes in pickup / drop off times, rearranges or prepares new trip details

Coordinates Accommodations in Manila

Maintains an updated list of hotels and establishments;

Responsible for the booking the accommodations of staff traveling to Manila

Receives approved requests for hotel bookings, confirms booking and informs the relevant staff

Where there are changes in booking details, arranges extension, cancellation, or transfer to other establishments

Consolidates the travel arrangements and prepares the relevant travel logistics information for reference of the traveling staff, regional operations office and the relevant line manager;

Performs administrative tasks related to travel coordination and logistics

Maintains a record of approved travel requests and email instructions on travel approvals

Prepares a booking summary of flights, car rentals and accommodations

Receives the invoices and prepares the support documentation for payment

The position may also be assigned to perform other administrative / procurement tasks as may be determined by the Operations Manager.

C&C TRAVEL

Specific instructions on Amadeus works/bookings will come directly from sales department, ticketing-in-charge at our Copenhagen office.. But as a start-up, you will focus on searching/getting lowest applicable fares for sold travels and requests sent daily by our CPH office. You are expected to accomplish your task in order to meet deadlines especially during peak periods

RAJAH TRAVEL CORPORATION –Implant in Asian Development Bank (ADB)

Handles booking/hotel reservations using AMADEUS GDS system

Provides flight itineraries that are cost efficient and most direct for Asian Development Bank staffs (ADB).

Process reissuance and refunding of tickets.

Handling request from our ADB offices abroad through calls or email.

Calling Airlines abroad for availability of new flights and to confirm schedule changes

Flights

*Provides comprehensive flight options for sea crew/seamen form different destinations (ASIA, EUROPE & AMERICAS).

Ticket Issuance

*Issues etickets for the seafarers based on the agreed flights and most cost efficient.

Reissuance/Refund/Revalidation

*Processes ticket reissuance or revalidation in case sudden changes occurred on the flight previously issued.

*Refunding etickets based the request from the client.

AMADEUS PHILIPPINES

Analysis of Fares

* accurately analyze airline/customer fare sheet and fares to be loaded in the negotiated fares database (Farexpert V2).

* Interpret fares for encoding into the negotiated fares database. * Provide man-day sizing for fares to be loaded in the negotiated fares database

Fares/Data Entry

* Provide negotiated fares encoding to channels to markets (CTM) and customers in Asia Pacific

* Create the negotiated fares for each fare type, each city pair or sector, each fare condition

* Ensure the quality of negotiated fares that are encoded by the team, to reach customers or channels to market requirements

* Create new or modify existing fares. Extend validity or stop sale of loaded negotiated fares, when required.

Product Knowledge & Functional Testing

* Provide assistance to Product Manager of the Central Product Management Amadeus Asia in terms of loading fares in the negotiated fares database

* Conduct functional tests on Farexpert enhancements and provide feedback to Fare Filling Team in NCE

* Provide Negotiated Fare Product support and answer inquiries on product functionality (when the need arises)

Reporting

* Responsible in creating PTRs for fare loading and pricing discrepancies

* Responsible in advising RDES Manager of fare loading problems, identify cause of problems and recommend solutions

* Record loading hours in RDES Timesheet for Monthly Client Usage Reports * Provide Quality Control Specialists with Summary File Reports and pertinent documents for quality checks

Problem Investigation

* Handle and investigate PTR claims

* Fix data entry errors

* Investigate fare discrepancies or data entered by the RDES

Communication

Provide updates and feedback of loading to Channels to Market (ABG, ACO, MCG, ADC) and Amadeus customers (Travel Agencies, Consolidators, Corporate customers)

SKILLS:

Knowledgeable in GDS (ABACUS, AMADEUS, GALILEO)

Computer-literate (Microsoft Office)

Has good English Communication Skills

Outstanding Public Relations Abilities

Smart worker

Excellent Time Management Skills

Hard working

TRAININGS:

February 2009 – Amadeus Basic Tariff and Ticketing

August 2011 - Amadeus Reissuance

April 12-14 2012 - Amadeus Fares and Ticketing

March 2014 - Galileo Basic Reservations

SEMINARS ATTENDED:

April 12, 2014 Excellent Customer Service

Over the Phone

Fraser Place Manila

April 5, 2014 Customer Service Excellence

Workshop

Crown Regency Hotel

June 21, 2012 Marriott Hotel Excellence

Marriott Hotel Manila

Jan 11-15, 2007 Apprenticeship by Experience

Program (APEX)

Super Ferry Ship 12

Manila Cagayan Route

September 23-25, 2006 TESCU 5th Annual Convention

Holiday Inn Clarkfield Pampanga

August 27, 2006 PESO EXPERIENCE Seminar

FEU Auditorium

August 20, 2005 “Maximizing Travel Experience”

FEU Auditorium

July 10-11, 2005 2005 Student Leadership Training

“Student Empowerment”

Caliraya Recreational Center Laguna

REFFERENCES:

Jay Ann Dominguez

Tours Consultant

Indra Philippines

Rockwell, Ortigas Avenue Pasig City

Contact # 091********

Maryjoy Sumang

Hotel Contracts Officer

C&C Travel Remote connections

San Francisco Del Monte

Quezon City

Contact # 091********

Dean Fowles

Travel Unit Head

Asian Development Bank

ADB Avenue, Ortigas Center

Mandaluyong city

Contact # 091********

Contact this candidate