A S H R U F MASIH

CONTACTS :

+1-407-***-**** Orlando – Florida ac1ufs@r.postjobfree.com

Career Highlights

Worked amongst and managed different functional teams, including: Sales, Operations, CRM and Key accounts management.

More than 9 years of experience in business-to-business sales, and 7 years in retail sales.

9 years of staff management experience.

18 years of experience in direct dealing with customers B2B and retail

7 years experience in banking and financial services.

Extensive experience in Control and compliance.

Core Competencies

Current Occupation

HSBC, Egypt

2009 – Jan. 2016

HSBC is one of the world’s largest banking and financial services organizations. We serve around 51 million customers through four Global Businesses: Retail Banking and Wealth Management, Commercial Banking, Global Banking and Markets, and Global Private Banking. Our network covers 73 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

Branch Manager 2012 – Jan. 2016

Job Responsibilities include:

oDay to day tasks: review and reconcile unusual and large transaction and exception reports, insure all daily transaction are performed complying with accounting standards and bank guide lines and controls, perform the daily/ weekly/ monthly audits in cash/ ATMs/security item custodies,

oBusiness: Meeting Branch business plan (volume, amount and profit aspects)

oControls: Ensure proper application of operational process and procedures.

oCompliance: Ensure compliance to CBE and HSBC group standards.

Head of Customer Service 2009 – 2012

Heading a team of 13 officers, Job Responsibilities include:

oMeeting team targets financial and non financial and increase segment profitability

oStaff enablement and developments and ensure customer satisfaction through offering high quality of service

oHandling critical and escalated customers’ complaints and inquiries

Professional Experience

Xerox, Egypt

2000 – 2009

For more than a half a century, Xerox has been a leader in document technology and services. We continue to build on this heritage of innovation. We now are the world’s leading enterprise for business process and document management, offering global services from claims reimbursement and automated toll transaction to customer care centers and HR benefits management. The new Xerox is dedicated to innovation, service and giving our customers the freedom to focus on what matters most: your real business.

Product Manager 2005 – 2009

oBusiness innovation services-Regional (Newly launched line of product)

oXerox total solutions

oXerox as a software provider

oPricing/Presales and sales/deployment

Account Manager 2003 – 2005

oBusiness development team, responsible of retaining and bringing back certain portfolio of lost customers

oKey accounts manager for High-end Printing systems

oProfessional complex selling of printing production lines requires deep studies and analysis of customer business needs

Accounts receivable accountant 2000 – 2002

Education and qualifications

1999: Bachelor of Business administration, Tanta University. Egypt

2004: Bachelor of Accounting, Tanta University. Egypt

Training History

Areas of Expertise

Managing people and team building.

Coaching.

Financial Planning.

Sales techniques.

Negotiations.

Complaints handling.

Handling difficult customers.

Target Achievement.

Language Skills

oEnglish

oArabic

Personal Information

oDate/place of Birth : 8th of January, 1973.– Egypt.

oSocial state : Married.

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