NDAIE LUMBALA PAUL

OBJECTIVE: Using in the best possible way my communication and bilingual skills

to contribute to the vision, mission and strategic goals of the Company.

1. PERSONAL DATA

Birth date : November 12th 1990

Nationality : Congolese

Marital status : Married

Home address : Block 10 Lot 1, Morning Sun Subdivision, San Miguel, Taguig City, Philippines

Mobile number : 097********

Email address : ac1uev@r.postjobfree.com

2. EDUCATION BACKGROUND

August 2011 - June 2015 August 2010 to May 2011

Bachelor of Social Science in Psychology

(Honours / Cum Laude) Certificate of Excellence in Intensive English

as a Second Language

3.COMPUTER SKILLS

July 2009 to October 2009

Certificate in Microsoft word, Excel, Publisher, Power Point, Outlook and Maintenance at Desktop Computer Technology, Dar es salaam, Tanzania. .

4.ACADEMIC SERVICE

August 2012 - May 2013

Congolese Community Students Association / Africa University, Mutare, Zimbabwe.

Minister of Education

Teaching English to the First year Congolese students.

Teaching French to the non French speaking students.

Translating documents from French to English and English to French (school notes, Transcripts and notices).

Organizing an orientation for the new comers and follow up their academic performance.

5.QUALIFICATIONS, SKILLS AND COMPETENCES

-Ability to learn new tools, to adapt, and easily integrate in a new work environment.

-Excellent communication skills in both French and English.

-Exceptional capacity to multi-task managing priorities.

-Good leadership, mentoring, organizational, forward planning and problem solving skills.

-Strong writing, synthesis, communication and relationship building skills.

-Reliable and able to demonstrate success staying calm during challenging or high pressure situations.

-Proficient in interacting with individuals of all background and ages, and ability to work independently as well as in a team.

-Fantastic telephone skills with enhanced customer care experience.

6.EXPERIENCE

January 2009 - June 2010

La houlette Japanese Cars Importer / Kalemie, Democratic Republic of Congo.

Marketer and Computer repair technician

Coordinating marketing campaigns with sales activities.

Developing the marking strategy for the company inline with the company objectives.

Configuration and maintenance of the IT equipment.

Teaching Introduction to Information Technology, Microsoft word, Excel, Publisher, Power point.

May 2012 - August 2012 :

Safari Trading (Japanese car importer and exporter) / Dar es salaam, Tanzania.

English - Customer service representative

Responding to the customers demands through phone calls and emails.

Sending emails to the customers concerning their shipping process and requesting additional documents.

Responding to web-related order emails with precise and accurate answers from the company’s suppliers.

July 2014 - October 2014

Vodacom Telecommunication Company / Kalemie, Democratic Republic of Congo

French - Customer service representative

Responding to the customers queries through phone calls and face to face.

Calling and sending emails to the customers concerning sales related, new offers and new products.

Transfer calls to the right department within the Company.

November 2015 - May 2017

Hope of Africa Foundation / Cape Town, South Africa.

Human resources assistant

Evaluating the workers performance.

Follow up to the immigration about their permit to work in the country as refugees.

Listening to the workers demands and notify them to the Human resources department.

Assisting the Human resources during the recruitment, interview, selection process.

June 2015 - August 2017

Global Mission Fellows of the General Board of Global Ministries based in the United States of

America. Assigned to work in Cape Town, South Africa.

Missionary and Program and Community Development Officer

Counseling the youngsters who are drug addicted and with psycho-social issues.

Developing generating projects together with the youngsters.

Teaching English to the kids living in less privileged communities.

7. Membership

January 2017 - Present

Mathis Kitchen Project / Ozamiz City and Plaridel City, Missamis Occidental,

Co-founder and Sponsor

A project which aim to provide free foods to the less privileged children twice in a week and empowering women through selling of agricultural products, such as banana. From January 2017 up to date.

8. Languages

- French (Fluent)

- English (Fluent)

9. REFERENCES

●Rev. Elpidio R. Tangunan, CEO and Founder of AGHAK Ministries with the Poor, 091********, ac1uev@r.postjobfree.com, Plaridel City, Missamis Occidental.

●Bernard Tshunza, Customer Service Representative at CGI and Congolese Community Representative, 091********, 093********, Manila, Philippines.

●Mitima Jean Paul Zagabe, French - English CSR and SME Company, HUBWOO.COM, 092********, ac1uev@r.postjobfree.com, Manila, Philippines.

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