Customer Service Sales

Tyson Folsom, PMP Tampa, Floirda 386-***-****

ac1ue8@r.postjobfree.com

Origin

Objective

Born and raised on a small tobacco farm in North Florida, where the value of hard work, the pride of a completed task and a job well done were paramount in daily life. There is no excuse for a job done incorrectly or not finished. My current extracurricular activities include Cub Scout den leader and assistant baseball coach.

Seeking a rewarding and challenging career that utilizes my knowledge and experience while recognizing the value of continuing education.

Skills and Certifications

Employment

Active TS SCI w/ CI Poly

Certified Project Management Professional(PMP)

CompTIA A+, Secure +

CCNA expected by 11/2017

Graduated College on Deans list

Business Operations and Team Building

Inventory and Logistics

HP laser, Okidata laser and impact, Lexmark laser, Panasonic impact, laser. Konica Class 3 b&w, Ricoh Class 3,4,5 C/b&w. Certs

Large Revenue Sales

OMNI BSI – Director of Service and Logistics 1/2017-Current

Service / Project Manager 4/2014-1/2017

Field Service/Network Engineer 12/2011-4/2014

Foster charter creation, Define project scope and version control

Verify resources based on scope and schedule

Identify stakeholders and cater to needs

Initiate, Execute, Monitor, Control, and Close projects

Report on milestone based on customer requirements and needs

Initiate training to hand over project

Daily Duties

Write SOPs to normalize and structure work

Oversee and map the long and short term duties of 28 Technicians

Managed the creation of technical teams

Assist team leads in mapping training schedules to exceed manufacture requirements

Manage field audit program to insure manufacture and OMNI standards

Manage warehouse inventory and audit program.

Manage team leads at multiple service sites.

Oversee procurement and supply.

Support sales with training, logistics and inventory management

Maintain open relationship with customer’s future, present, and past requirements and requests.

Manage customer and sales expectations to a reasonable level that service can maintain:

Vet, Hire, and Discipline new employees, and when/if required dismiss employees.

Recognized for quality team building.

Recognized for dealer service excellence by leading industry manufacturer.

Install, network, integrate multifunction devices including but not limited to copiers, printers, computers.

Install and configure GSA/PIV/DOD specific hardware and software

Recognized for outstanding performance, efficiencies and cost savings by out of the box thinking.

Recognized for setting benchmark on quality of service

Re/Max - Real Estate Agent/Office IT Technician 09/2009-11/2011

Licensed Realtor® in WA st. specialty in foreclosures responsible for double required sales by 2nd year

Appointed as a Freddie Mac home steps agent due to work consistency

Managed paperless file migration project.

Recognized as up and coming star performer.

Prine Systems - Operations Manager/ Technical Manager 12/2003-1/2008

Oversaw 23 employees in activities ranging from computer repair, Printer trouble shooting and repair, Phone systems troubleshooting and repairing, warehouse organization, shipping and receiving.

Managed wired and wireless network infrastructure and installation.

Managed warehouse inventory

Managed logistics team

Certs in HP, Okidata impact and laser, Epson impact Printers.

Recognized for my abilities to seek out and rectify inefficiencies.

Recognized for cost savings with new ideas.

ECE - Level III Help Desk 01/2002-12/2003

Resolved customers issues to install troubleshoot and configure software and hardware. When lower level techs could not.

Utilized software tools to troubleshoot and document trouble tickets

Acted as intermediary between internet providers and customer.

Recognized for outstanding performance.

Promoted to team Point Of Contact.

Recognized for 89% first fix rate

Osmose - GPS Technician 02/2000-10/2001

Utilized Commercial GPS equipment to locate and inventory Utility data.

Overlaid GPS data on existing maps to vet data.

Recognized as top performer.

Employment History

Education

Full employment history is available on request

Go to https://www.linkedin.com/in/tysonfolsom

B.S. IT Program Management 4.0 GPA

Capella University

October 2017

A.S. Computer Science

Webster College, Tampa FL

December 2001

Graduated Deans List

3.8 GPA

Customer Service Training ECE Customer Service Training January 2002

Leadership Training for Managers Dale Carnegie Training August 2015

Contact this candidate