Data Analyst

LAURA LEE ANN PAYNE

*** **** ***** *****, *******, GA 30233 678-***-**** 404-***-**** ***************@*****.***

TARGET POSITION:

DATA ANALYST

PROFESSIONAL SUMMARY

Experienced Data Analyst with superior technical, mathematical, and computer skills. Analyze data drawing correct inferences/conclusions. Translating analysis results into clear easy to understand format. Designed and developed several Benefit Calculation Systems utilizing VLOOKUP, pivot tables and macros. Promotes teamwork and works collaboratively with staff at all levels to meet corporate objectives. Well-organized and detail-oriented. Comfortable making presentations to small or large groups. Prior successful business owner with an entrepreneurial spirit and excellent customer service skills.

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CORE COMPETENCIES

Data and Statistical Analysis Organization Time Management

Project Management Presentations Interpret Summary Plan Document

Database Creation/Query Customer Service Regulatory Compliance

Database Management Computer Generated Reports Technical Support

Troubleshooting Problem Solving Cost Accounting

COMPUTER SKILLS

Computer proficiency in Windows 10, MS-DOS, VM/CMS, Excel, Access, Word, Lotus Notes, WordPerfect, Internet Explorer, FORTRAN, COBOL, Quick C, FoxPro, and QuickBooks 2008, SQL

RELEVANT EXPERIENCE

Towers Perrin, Atlanta, GA (1982 – 2001)

Benefits Analyst (2000-2001)

Designed and coded several Employee Retirement Benefit Systems to calculate retirement benefits with optional forms using VLOOKUP, pivot tables and macros which then printed individual benefit statements.

Conducted extensive research and interpreted various retirement plan documents.

Created necessary factor tables based on plan definitions and industry specific regulations.

Provided technical support on LAN, IBM 3090 and Microsoft Office to staff within the Benefits Processing Department as needed.

Analyzed and processed actuarial valuation data using Access, Excel, FORTRAN, COBOL, and FoxPro.

Senior Data Analyst (1994-1999)

Designed and wrote a data validity program to check/verify the validity of client data.

Data and statistical analysis of client data including report generation to present results.

Developed, designed and implemented Productivity Reporting System analyzing budgeted billable hours vs. actual billable hours by division, unit, team and finally individual. This resulted in a 15 % increase in billable hours throughout the company.

MS Excel Proficiency

Project management

Time management

Laura Lee Ann Payne Page Two

Help Desk/IT Specialist (1988-1993)

Provided software/hardware support to 400+ end users in a Novell Netware environment.

Consistently praised for communicating effectively with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Extracted complex data files from clients written in several various formats. Some contained packed data which required conversion. I developed and coded a program to unpack the client data.

Designed and set up database to log all help desk calls and their resolutions

Data Center Administrator/Computer Operator (1982-1987)

Installed and upgraded workstations to Windows 98 and configured for TCP/IP Network that included DHCP, WINS, and DNS settings.

Performed hardware and software installations/upgrades on all printers, desktops, and laptops.

Administered mainframe functions relative to password changes, disk requests, and various other specialized processes.

Facilitated new employee training on IBM Mainframe 3090, Windows Platforms, and Office 97 software.

Performed both full and incremental backup on all LAN servers and disk drives.

OTHER BUSINESS EXPERIENCE

Bradley’s Rehab, LLC, Jackson, GA (2013 – present)

Business Administrator

Perform all accounting, administrative and office management functions for the business. Process accounts payable/receivable, prepare payroll and monthly payroll tax deposits, process/file all tax forms, business licenses and associated regulatory requirements. In addition, to the previous functions, I also helped with the sheetrock work, painting, etc.

Ranew’s (2008-2013)

Cost Accounting/Warehouse Manager

Created and generated spreadsheets for cost analysis of Truck and Equipment line of business. Updated and maintained Inventory and parts cost in QuickBooks, supervised Warehouse personnel

Payne Tile, Inc., Jackson, GA (2004 – 2013)

Business Administrator

Perform all Accounting, administrative and office management functions for the business. Process accounts payable/receivable, prepare payroll and monthly payroll tax deposits, process/file all tax forms, business licenses and associated regulatory requirements.

Simply Good Vittles, McDonough, GA (2001 – 2004)

Owner/Operator

Established and grew a successful restaurant operation. Hired, trained, managed, and directed staff, provided operational oversight, and ensured quality customer service, guest relations, and appearance/food safety standards. Managed all business records, prepared payroll, processed accounts payable/receivable, ordered food supplies and products, and maintained inventory.

EDUCATION & CERTIFICATIONS

Bachelor of Science

Major: Mathematics/Information Systems

Georgia State University, 1985-1990

GPA 3.5; (Employed Full Time while Student)

Certifications:

Employee Benefits Specialist Program

Wharton School of The University of Pennsylvania, 1993-1995

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