Darlene M. Pilka

**** ******** ****, *** *****, WI 53122

262-***-****, ac1udu@r.postjobfree.com

SUMMARY

Seasoned Manager, with over 15 years of professional experience working for multi-national & nationally based insurance and banking corporations generating multi-million dollar sales revenues. Expertise in: cross selling, supplier negotiations, project management, new business operations, strategic alliances, case design, training, and analysis of value-added product and service offerings designed to drive market and earnings growth. Wholesale and retail sales experience valuing “customer experience". Successful in communicating with all internal cross-functional teams including; executive management, compliance, finance, operations, marketing, and IT professionals to efficiently develop and launch products according to industry and company values and compliance standards.

Additional Strengths Include:

Diverse Project Management Expertise

Cost-Effective Operational Timelines

Exceptional Customer Service Skills

Proven Relationship Building Skills

Comprehensive Hiring & Training Experience

Leadership by Example

Strong Written, Verbal & Presentation Skills

Creative & Experienced Outlook

Skilled in Interacting with all Levels of Management

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

BMO Harris Bank, Elm Grove WI 2016 to Present

Relationship Banker - Building relationships that go above and beyond, as the go-to person for customers looking for banking advice while being an expert in BMO products and services. Responsible for assessing the needs of customers and offering them banking services that meet their financial needs while generating leads that uncover new streams of revenue within existing relationships. Analyze customer financials, credit data and other relevant information to evaluate risk levels and present viable financial alternatives and advice to clients. Expanded customer relationships by maintaining a regular follow-up process and building rapport with each customer. Work closely with management to strategize sales techniques to increase branch production and customer service. Maximized on sales behaviors to increase individual consumer, business, and lending goals.

Bank Mutual, Brookfield, WI 2013 to 2016

Assistant Branch Manager - Responsible for planning, directing and evaluating the sales, operations and training functions of the branch. Directly manage the Customer Service Representatives, holding self and staff accountable for hitting sales and referral targets; ensure compliance with all internal policies and external regulations pertaining to branch operations and security. Evaluate and control daily cash flow, maintain branch security including vault maintenance, audits, cash limits, perform teller duties, as well as, the opening and closing of new accounts. Training includes Fiserv Applications, superior customer service, sales coaching, and updates on existing and new processes and procedures. Skillfully handle critical requests or complaints to assure speedy resolution and client satisfaction

D’s Daydreams Landscaping, Elm Grove WI

2003 to 2013

Entrepreneur and Business Owner, with 10 years of residential/commercial experience in building a start-up small business landscaping company with increased sales of 200% in 2011. Expertise in: “Personal” customer service and follow-up, project management, training and supervision. Convincing and credible communicator able to determine

Darlene M. Pilka Page Two

client’s landscaping needs, in order to define, establish, and deliver appropriate solutions in a timely and cost-effective manner. Demonstrated 90% closing rate for new clients.

Created a highly competitive edge within marketplace with customer-focused business

model executing successful marketing initiatives increasing new sales 29%

Effectively managed all administrative business functions reducing business expenses by 15%

Developed and implemented all operational standards and materials reducing training time and expenses

Researched marketplace and executed business plan generating first year profits

Hired and trained employees to “work smart” and uphold business standards of integrity creating positive company image

DELAHEY INDUSTRIES, INC., Brookfield, WI

2003 to 2009

Operations & Business Development - Accountable for creating streamlined operational functions within multi-functional divisions while enhancing existing client relationships and developing new qualified referrals generating a 22% increase in active client base

Evaluated and recommended company benefit package to parallel company’s overall goals

Methodically evaluated processes and deliverables increasing ROI by 28%

Developed and implemented operations manual for business process and procedure

Fielded questions and resolved problems relating to project specification, timelines, and billing

Created clear and concise documentation process to adhere to OSHA, State & Federal Guidelines

BANC ONE INSURANCE GROUP, Milwaukee, WI

1998 to 2003

Product Segment Analyst, Business Development & Implementation Manager - Generated multimillion dollar sales revenue to Bank One Insurance through internal and external partnership programs. Developed and managed national training program for Bank One Insurance Representatives increasing sales by 18%

Recommended, executed, and monitored strategic plans for insurance products and program roll-outs on a national basis generating multibillion dollar sales through multi-distribution channels and direct mail campaigns

Partnered closely with Bank One Sales Teams including human resources, affluent, retail, institutional, retirement, and middle market to enhance insurance product offerings

Conducted focus and task-force groups to determine client needs-based products and programs solutions effectively creating multimillion dollar sales

Worked directly with all internal cross-functional teams including compliance, finance, operations, marketing, and IT to efficiently develop and launch products according to industry and company values and compliance standards

Collaborated with Human Resources to develop employee benefit offerings, job descriptions, and operational enhancements

Spearheaded annual producer conferences

Developed and implemented on-boarding training program for new producers

EDUCATION & PROFESSIONAL DEVELOPMENT

BS, University of Wisconsin Stout, Menomonie, WI

Member of the Brookfield Chamber of Commerce

Life, Health & Accident Insurance Licensed

Chairman of the Elm Grove Woman’s Club Landscape Committee

Previous Co-Chairman for United Way

Certifications for Numerous Banking Knowledge Base Courses

Certified Notary

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