Customer Service Sales

Robert C Stone

**** ***** ***, ********, ** ***** • Cell: 909-***-**** • **********@*****.***

Summary

Find a company that will challenge my skills and allow me to grow with the company. Self-motivated, innovative and goal-oriented management professional committed to customer service. Dedicated team player skilled at mediation and conflict resolution. Drives company growth, while leading by example. Skills

Logistics management Procedure development

Strategic planning Inventory control

Team building Multi-site operations

Personable Dependable

Finance and accounting New product introductions strategies Employee relations Expense reports

Performance evaluations Advanced problem solving

Contract review and recommendations Dedicated team player Flexible

Work History

General Manager, 06/2005 to 06/2017

XPO Logistics – Ontario California

Manage Motor Carriers operating up to seven days per week. Experience in the development of Motor Carrier base operation. Experience in the direction and delegation of front line management staff. P&L responsibility.

Ability to multi-task various functions simultaneously. Manage daily operations.

Locate and contract Motor Carriers.

Build relationships with customers to ensure continued operating success. Excellent communication skills.

Microsoft Office (Excel, Word, PowerPoint).

Hiring management and Office personnel.

Assessed vendor products and maintained positive vendor relations. Monitored timelines and flagged potential issues to be addressed. Defined clear targets and objectives and communicated them to other team members. Supervised the work of 50 team members, offering constructive feedback on their work performance.

Directed planning, budgeting, vendor selection and quality assurance efforts. Boosted company revenue by more than 15% by maintaining and increasing available careers. Department Supervisor, 06/2001 to 06/2005

The Home Depot – Redlands California

Take sales orders.

Set up orders for delivery.

Write department work schedules.

Customer service.

Delivery driver (class A license).

Cashier.

Verify accuracy of all staged orders for delivery and will call. Maintain sales for Pro Sales Department.

Route deliveries.

Contact customers to confirm delivery dates.

Spearheaded the rollout of the Pro Desk, resulting in an increase of contractor sales and overall store revenue.

Supervised the work of 15 team members, offering constructive feedback on their work performance.

Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.

Warehouse Supervisor, 11/1996 to 06/2001

Huttig Building Supplies – Mira Loma, California

Track all inbound and outbound deliveries.

Route all outbound deliveries.

Verify all orders and inspect for damage.

Inventory levels.

Scheduling for yard employees and drivers shifts.

Delivery driver (class A license).

Maintenance of tractors.

Trailers and warehouse forklifts.

Supervised the work of 25 team members, offering constructive feedback on their work performance.

Monitored timelines and flagged potential issues to be addressed. Defined clear targets and objectives and communicated them to other team members. Shipping Clerk, 03/1996 to 08/1996

Ryder Integrated Logistics – Ontario, California

Track all inbound and outbound deliveries.

Maintain accurate records of all containers at loading docks and rail cars at loading docks. Issue work assignments.

Check accuracy of unloaded freight.

Oversee all loaded outbound trailers.

Check accuracy of all orders pulled.

File and organize all invoices for inbound and outbound product. Randomly check inventory counts.

Correct inventory discrepancies.

Monitored timelines and flagged potential issues to be addressed. Defined clear targets and objectives and communicated them to other team members. Assistant Manager, 01/1987 to 02/1996

Smart & Final – Indio, California

Merchandising.

Scheduling employees.

Customer service.

Financial reports.

Boosted store revenue by more than 10% by cleaning store appearance and keeping it well stocked. Directed planning, budgeting, vendor selection and quality assurance efforts. Recommended process and systems improvements such as night receiving for main grocery deliveries.

Supervised the work of 14 team members, offering constructive feedback on their work performance.

Defined clear targets and objectives and communicated them to other team members. Monitored timelines and flagged potential issues to be addressed. Reviewed sales, customer concerns and new opportunities to drive business strategy. Education

High School Diploma: Yes

San Gorgonio High School - San Bernardino, CA

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