Customer Service Information

Lissette Margarini

ac1u6g@r.postjobfree.com

cell: 305-***-****

PROFESSIONAL EXPERIENCE

(Long-term assignments)

Excellent references.

Feb 2016 – July 2017 FIRST NATL BANK OF SOUTH MIAMI

Miami, Fl

Operations/ Wire Specialist

Provided optimum customer service support to resolve customer issues and provide and collect information

Fedwire balancing per day activity for accounting dept on FED sub-statement

Jack Henry Core/ Silver Lake system, FEDWIRE, DirectLine wires

Effectively process Directline transfers and cross application (Singlepoint & FNBB wires).

Create, verify, receive wires for processing and ensure proper authorization is in place

Audit wire recording instructions of customers

Process general ledger transactions

Research and resolve investigations for international and domestic wires

Maintain and store physical and image record of wires

March 2014 – Nov 2015 INTERNATIONAL FINANCE BANK

BSA/ KYC consultant Miami, FL

NAICS Industry Codes migration project

Reviewed for correct NAICs codes applied

Global relationships project and consolidation transactions codes

CTR weekly audits

OFAC SDN Project

KYC Research

Worked with KYC profiles from information provided by RM

WorldCheck

Efficient gathering and reviewing of new client information as well as monitoring financial transactions for existing clients to identify suspicious activities

Completed call/visit reports based on information from RM

Jun 2012 – Jan 2014 FLORIDIAN COMMUNITY BANK

Operations/Wire Specialist Davie, Florida

Daily contact with customers and staff members to resolve issues and collect information

Processed transfer of funds (Moneyline, FedLine, FedLink)

Monthly dues from corresponding banks: Reconciled interest, maturity, fees

Reconciled internal accounts (close month-end): Interest checks, reports

Reconciled daily Federal Reserve G/L 1150: Teller corrections, outstanding wires, return items, service charges

Sept 2010 - Apr 2012 SABADELL UNITED BANK

Operations / Compliance Miami Lakes Branch

Compliance Consulting

Customer due-diligence updates on KYC profiles for Compliance (Metavante)

Production of information required for KYC due diligence policies

Processing of accounts on Optima 3Client for Top 300 Companies project

Account closings (Optima3 )

Account maintenance on Metavante Insight and Optima 3IMS Client server

Modified customers’ combined statements

Check Services:

Verified ACH Non-posted transactions on restricted accounts. Posted officer decisions (Optima)

Balanced Non-posted transactions at day-end

Review of fraud reports for exceptions

Review of check signature verifications (SQN)

Jan 2008 - Jun 2010 BANCO SABADELL

Financial Services Headquarters - Miami

New account transactions, maintenance, and balance verifications

Coordinated cashier checks, stop payments, foreign exchange instructions from clients & o.drafts

Inbound/outbound international customer inquiries

Wire transfer procedure with clients plus call-back procedure

Provided information on test-key, BS Online access, returned checks

Apr 1996 – Jun 2003 BANCO SANTANDER

Credit Administrator New York Branch

Monitored credit approvals for emerging markets trading desk

Managed database for investment bank counterparty risk

Tracking credit information on limits database and branch credit approvals

Notification to Madrid’s Head Office of branch approvals within New York authority

Knowledge of credit products

Domestic and Int’l customer relations

EDUCATION:

New York School of Business, Inc – 2 yrs New York

Business Administration

Chase Manhattan Bank New York

EFFECTIVE SYSTEMS – Teller, Customer Service Operations

F. LaGuardia High School of Music & Art New York

music major/ academics

Skills:

Excellent attention-to-detail and high level of accuracy

Ability to meet deadlines and maintain focus under pressure

Systems/Software: Jack Henry Core/Silverlake, Federal Reserve: FedLine, FedLink (wires), MoneyLine, Word, Excel, GLCS, InfoBank (credit approval system), Metavante (IBS Insight), Optima 3 IMS Client (acct. maintenance)

LANGUAGES. English, Spanish

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