Sales Customer Service
Resume:
EMORU FRIDAY
ac1u68@r.postjobfree.com
Dublin, CA
CAREER PROFILE
Results-oriented sales professional with well-developed sales presentation and analytical skills. Armed with the belief that a successful salesperson is one who has extensive product knowledge, is able to develop meaningful relationships with clients, adapt to their needs, and deliver what has been promised; time and time again.
Knowledge and strengths in these areas:
*Sales
*Customer Relations
*Sales Training
*Personnel Management
Key Accounts / Customer Service
*Current role in Direct Sales with Comcast.
* Worked for AT&T as a Retail Sales Consultant.
* Served as an account manager for Pepsi Bottling Group and was responsible for the
growth and maintenance of over 100 accounts.
* Provided sales, service and product demonstrations for Home Depot stores as Territory
Manager for Enforcer Products Inc.; a manufacturer of cleaning supplies, insecticides,
and fertilizers.
Accomplishments
*Current YTD sales attainment of 105% to plan with Comcast TV service.
*Current YTD sales attainment of 133% to plan of Xfinity Home Security.
*While with AT&T I was ranked number one in wired product sales and number 4 in
overall sales performance in 2010, within my district. I was ranked number one
in wired product sales, and number one in overall sales performance in my store
(Southcoast, Santa Ana, CA), in 2010. I was ranked number two in sales performance
in 2011. Chosen as one of six MVPs in my district in October 2012. Currently work in
Pleasant Hill Location. I set a store location record for Mi-Fi devices sold in October
2013; and I sold the most tablets in store location in December 2013. I was also part of
an AT&T company record setting team for the most AT&T Digital Life Home Security
service sold out of a store location in December 2013. I was awarded the AT&T Silver
Summitt award in Quarter 3 2013, and the Summit Bronze award in Quarter 1 and
Quarter 2, 2014 for being in the top 15% of sales performance in AT&T’s retail staff.
*Chosen as Membership Representative of the Month by The Nielsen Company in
October 2003, December 2004, and July 2006. Selection criteria included exceeding
sign (sales) target, helping to train new hires and keeping an assigned territory above
performance targets mandated by The Nielsen Company.
*Worked on special projects in San Francisco, Detroit & Seattle to expand those markets
while with The Nielsen Company.
PROFESSIONAL EXPERIENCE
Business Account Executive
Comcast
December 2016 to Present
I am the introduction of a potential customer to Comcast Business. I manage a territory in Oakland, CA for Comcast Business Services. In a hunting role, I connect Comcast with businesses for their internet, phone, and TV needs. I compete with other telecommunication companies like AT&T and Sonic to provide potential customers the best customer service experience.
Xfinity Sales Representative
Comcast
November 2014 to December 2016
I was responsible for growing assigned territories for Xfinity Cable TV, internet, phone, and home security sales. I managed new and existing accounts from the prospecting stage through the point of installation. I also served as a point of contact for customers in my territory for their customer service needs. I am also a part of a team that works special events (i.e. fairs) to prospect for new customers.
Retail Sales Consultant
AT&T
August 2008 – August 2014
I was responsible for maintaining a high sales performance in various categories including small business activations, accessory sales, home product (i.e. U-Verse TV, internet, home phone, digital life) sales, feature recurring revenue sales, tablet (i.e. iPad) sales, wireless plan sales, and various other products carried by AT&T. I also ensured complete customer satisfaction and education. My responsibilities also included training new hires during their first month on the selling floor.
Membership Representative- San Francisco, Detroit, Seattle, Fresno, CA
The Nielsen Company
July 2003 – May 2008
I was responsible for signing up households that were randomly chosen by The Nielsen Company, to participate in the TV Ratings. Their participation required that The Nielsen Company installed equipment on their televisions that tracked all of their television viewing. I was expected to maintain a quota, called a sign target, of signing up at least 1.3 households per week.
Pre-Sell Representative- Hayward, CA
Pepsi Bottling
July 2002 – July 2003
I was responsible for selling Pepsi products in over 100 assigned accounts. My responsibilities included selling in displays to store owners and managers, positioning new products to ordering products, and merchandising. My accounts included 7-11 convenience stores, Walgreens, and other small convenience stores.
Owner/Manager- Fresno, CA
The Scent Spot
September 1999 – September 2003
I owned a small business that sold perfumes, lotions, and other body care products. I was responsible for sales, personnel management, employee training, and inventory.
Territory Manager – San Joaquin Valley, CA
Enforcer Products, Cartersville, GA
January 1998 – December 1998
I sold Enforcer Home & Garden products in five Home Depot stores within an assigned territory. My responsibilities included working with department managers to negotiate more displays for Enforcer Products on the selling floor, merchandising, and inventory management.
EDUCATION
Bachelor of Arts Degree in Mass Communication and Journalism
CSU Fresno Completed – August 2002
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