Customer Service Real Estate

Denise S. Mattis

*************@*****.***

QUALIFICATIONS

Candidate with over 12 years of relative work experience in curative title and escrow.

Microsoft Proficient (Word, Excel, Outlook, etc.)

Software: FAST, Streamline, ELS, Softpro, Impact, EXC, AMS, CMS

Strong ability to multi task in a fast paced environment with 100% accuracy to detail

Excellent customer service and communication skills, both written and verbal

Strong analytical and determining skills

Notary Public, Certified Signing Agent. Member NNA

EXPERIENCE

First American Title Company - December 2015 - May 2016

Title Examiner Specialist

Research old uncleared liens on a national basis. Online property/land records searching. Responsible for researching/tracking/preparing/obtaining/recording/billing of docs such as Assignment of Deed of Trust, Release of Mortgage, Deed of Reconveyance and Release of Judgment Lien.

Responsible for the research/resolution of all title exceptions from a title report . Research includes verification of chain of title, retrieval of missing mortgage data, and obtaining newly executed releases and/or assignments from third parties as needed. Process includes tracking correct entity for the document, contacting the lenders, utilizing internet research sites and reviewing internally kept data that may produce the information needed to clear title exceptions

REO Hightide Settlement Services - September to December 1, 2015: (Temp Position)

1400 Douglass Anaheim, CA Street #175, Anaheim, CA

REO Document Specialist Coordinator

Coordinate with law firms to prepare/order real estate deeds. Audit all Deeds and prepare for submittal to Closing Specialist.

Fidelity National Title Company Corporate Offices (Temporary Position)

Irvine California 8/2014 – 6/30/2015

Receptionist and Escrow Processing

Mobile Notary Signing Services 2010 through present

Mortgage Document signings…

LSI/LPS 09/2011 -09/ 2013

Escrow Assistant, Curative Auditor and Notary Public

Processed all Title Curative issues. Communicate and coordinate follow up with all necessary parties

Familiar with Reverse Mortgages, Mobile Homes, Resale, Refinance, Commercial escrow procedures, including bankruptcies/ foreclosure proceeding. Ordered HOA liens, city violations, lis pendens, UCC filings, State and Federal tax lien/judgment encumbrances. Resolved/cleared unreleased mortgage loans and Child Support Judgments showing up on Title, or obtaining Matured Installments Ordered bank and private party payoff demands. Prepare Satisfactions and Release of Judgments, order EOI, draw various deeds and other recordable documents necessary.

Prepared and/or review Grant Deeds, Quitclaim Deeds, Escrow Instructions and amendments.

Familiar with Credit Reports, loan applications, County Websites, title and lien searches and estimated HUDS

LSI/LPS 09/2009-02/2011

Curative Auditor - Refinance Escrow Unit

Cleared title of liens, judgments, old mortgages requiring satisfaction of mortgages, HOA situations, Property Tax Verification, CPL’s, Invoices, Escrow Instructions and order payoffs. Performed a of Volume 300 escrows per month nationwide deals

LSI (Fidelity National) 04/2008-06/2009

Escrow & Title Assistant in Reverse Mortgage

Served as Curative Auditor

Cleared Title issues,, judgments liens & satisfaction of judgments. Support for an escrow unit that was processing about 400 escrows a month

Financial Services 12/2008-04/2009

Tax Preparer/ 1031 Real Estate Exchanges (Seasonal)

Processing of income tax returns and performing general administrative duties. Processed Real Exchange transactions through escrow companies.

First American Title 10/2003-08/2007

Commercial Escrow Assistant

iResponsible for prioritizing, reviewing contracts, addendums, amendments and commission information.

Opened Commercial Escrow and Title orders. Prepared escrow instructions and created opening packages to be sent to buyers, sellers, attorneys, CPA’s and RE agents.

Ordered Hazard Reports, demands, appraisals, Articles of Incorporation and Partnership

Agreements.

Verify vesting and abstract Preliminary Title Report, clearing all liens and judgments

Prepared Deeds of Trust, Notes, Quitclaim Deeds, etc. Monitored and maintained files, check all documents for completeness and accuracy.

First American Title Company 03/2002-10/2003

Residential-Sale & Refinance Escrow Assistant

Reviewed title reports, verify vesting and determine methods to clear exceptions. Monitored contingencies/conditions. Responsible for processing incoming mail and update and maintain escrow files.

Prepared escrow instructions, estimated HUDS, title transfer documents and other supporting documentation. Set appointments and overseeing signing or set up with outside signing service Ordered hazard insurance, HOA, and payoffs. Set up recordings and request funds for closing.

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