Customer Service Sales
Resume:
EMILYANN N. JACKMAN
**** ******** ***. *****, *** Jersey
***************@*****.***
OBJECTIVE
Dedicated and motivated communications graduate, specializing in broadcast and print Journalism with proven writing, public speaking, leadership and organizational skills, seeking to apply my abilities to an open position within your establishment.
EDUCATION:
WILLIAM PATERSON UNIVERSITY WAYNE, NEW JERSEY
Bachelor of Arts; Communications with a concentration in Broadcast Journalism May 2014
PERFORMANCE PROFILE:
Currently conducting media interviews with the city’s sports teams and advertising for non profit organizations
Currently demonstrating the importance of public speaking, writing and communication skills to children/teens through organized projects.
Presently overseeing the Digital Arts Club where kids participate in creating their own magazine covers, news paper articles, portrait designs, art designs, games and are introduced to coding.
Composed a commercial script for contest purposes, in the hopes of earning a real commercial spot with an NBA player and have it air in the upcoming season. It incorporates children and the importance of drinking water.
Created a sample script for an Actor and his upcoming television show.
Advanced Broadcast Journalism Senior Capstone Documentary- Created an in-depth, 10 minute documentary about childhood epilepsy.
5 Minute Spot Radio Interview- Conducted an on spot interview highlighting a person of interest and their occupation.
Personal Project- Traveled to another country, which was Trinidad and Tobago, documented my whole experience there and wrote about it.
Public Speaking Experience- College course credit and extensive training.
Wrote a published article profiling an up and coming star athlete committed to the University of Florida
Wrote for The Pioneer Times- William Paterson University school newspaper.
Wrote a published article for the IMC summarizing an event that took place at Myrtle Middle School
Everything that I’ve done above validates that I have strong interpersonal skills, communication skills and expresses my love of traveling. Below also confirms that I am well adapted to people of diverse backgrounds.
PROFESSIONAL SKILLS SECTION:
BOYS & GIRLS CLUB OF UNION COUNTY UNION, NEW JERSEY
COMPUTER PROGRAMMING COUNSELOR SEPT 2015- PRESENT
Combining Journalism with the knowledge of computer capabilities, programs and software through the Digital Arts Program
Instructing the youth with a variety of technology such as computers, camera’s, camcorders and voice recorders
Instructing the youth with public speaking skills through organized projects and having them present their written material to their peers
Counsel and Instruct children of all ages with diverse backgrounds and overseeing about 20 children a day
Assist the youth with after school work, homework/tutoring, extracurricular activities and participating in creative special projects
Coordinating monthly schedules and group activities
DISNEY COLLEGE PROGRAM OLD KEY WEST RESORT ORLANDO, FLORIDA
PROGRAM INTERN AUG 2013-JAN 2014
Came into the program in the hopes of participating with branches of ABC News and ESPN Broadcasts while interning for the college program
Luxury Hospitality experience providing immaculate service for guests by servicing rooms
Met & Greeted guests and provided excellent service
Attended Professional Development workshops focused on succeeding and graduating the program
Provided quality service and support in a variety of areas including Disney Standard, Interpersonal skills, Customer contact and Customer service
Professionally handled incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
Professionally handled Walt Disney World’s opulent villas and luxurious novelties within the Old Key West Resort
WILLIAM PATERSON UNIVERSITY TECHNOLOGY SERVICES WAYNE, NEW JERSEY
ASSISTANT/INTERN JAN 2013- MAY 2013
Assisted with the University Telecomm system including two-way radio and public addresses
Assisted in operating day to day telecommunications activities which includes accessing multiple switches for adds, moves, and changes to telephone, voicemail and the emergency system
Coordinated and completed various telecommunications projects as assigned
Obtained bids and quotes, prepares purchase requisitions, and maintained contract documentation in relation to supplies, equipment, and services
WILLIAM PATERSON BROADCAST NETWORK-TV (WPU NEWS STATION) WAYNE, NEW JERSEY
PRODUCTION INTERN JAN 2013-MAY 2013
Assisted, reported and participated in live shows
Trained and guided talent before air time
Monitored and oversaw production as an Intern
Wrote and programed packages for live shows
Developed and exhibited exceptional skills in the Broadcasting field such as editing, logging, shooting, interviewing and performing in front of the camera
Strong production, writing and broadcast skills
Possessing creative story-telling abilities and charisma on camera
Exhibited solid news judgment and awareness of current events
OTHER EXPERIENCE:
WILLIAM PATERSON UNIVERSITY CAMPUS ACTIVITIES WAYNE, NEW JERSEY
FRONT DESK ATTENDANT OCT 2010-MAY 2011
Provided excellent customer service through guest interaction via ticket sales or telecommunication
Efficiently scheduled and organized advisor meetings with students and administration
Compiled and logged documentation for organized events on campus
IRVINGTON KNIGHTLINE NEWSPAPER SEP 2008 – JUN 2009
INTERN
Writing profile pieces on notable students, faculty and memorable visitors
Reported on a wide variety of news topics
Conducted interviews with people and officials
Did research and investigation
Storyteller who treats news, features and other events with equal passion and thrives within deadlines and the news environment
Singled out as one of the most prolific writers and productive story contributors among reporting staff and never failed to meet a deadline.
IRVINGTON MUNICIPAL COURT PUBLIC INFORMATION DEPT. NOV 2007- JUN 2008
JUNIOR INTERN
Writing short biographies on individuals who made contributions to the community
Writing summaries for important events
Typing official documentation on type writers and/or computers
Delivering papers to neighboring offices
Copying/faxing letters and important documents
SKILLS:
Strong communication skills, Strong writing skills, Ability to multitask and handle daily deadlines, Extremely detail oriented, Hard working, Charismatic, Professional at all times, A leader as well as a team player, A conversationalist, Confident, Assertive, Unique, Broad-minded, Trustworthy, Committed, Motivated, Sociable, Creative, Independent, Experience traveling independently as well as globally.
Proficient in:
Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Final Cut Pro, Final Draft 9, Audacity, Social Media experience (YouTube, Google, Twitter, Facebook, Snap chat, Tumblr, Instagram, Pinterest, Periscope, Wikipedia, Yahoo, etc.), Technology Proficient (Computers, phones, video cameras, voice recorders, televisions, etc.)
ACTIVITIES/VOLUNTEER WORK:
Overseeing the Digital Arts Club of The Boys & Girls Club PRESENT
Tutoring and extracurricular activities at The Boys & Girls Club SEPT 2015/2016
Wrote for the Pioneer Times Newspaper at William Paterson University FEB 2011
Volunteered at St. Paul’s Food Pantry OCT 2009
ALANA Mentoring Program (African American, Latino, Asian, Native American) OCT 2009
Pioneer Leadership Program SEPT 2009
Interned and wrote for the Irvington Knightline Newspaper at Irvington High School SEPT 2008
Interned and wrote for the Irvington Municipal Court Public Information Dept. NOV 2007
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